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All great. Very efficient. Good emails that kept us in the know

Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience

Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.

On board service was decent. I like the legroom at UA that seems to be more than in other airlines

It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.

Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work

That was a short flight by the only time I could actually sleep

How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?

The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.

The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.