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Pros: "Plane seemed to be brand new"
Cons: "The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat."

Pros: "Comfortable seats. On time departure Good service Friendly crew"

Pros: "I liked the food and the price of my tivket"
Cons: "Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again."

Pros: "Everything else, exept food"
Cons: "Food"

Cons: "we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever."

Cons: "i want to change ticket date no body reply"

Pros: "Good good on time all went pretty good"

Pros: "The flight was on time good food good staff"

Cons: "I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS"

Pros: "Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable."
Cons: "There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members."

Pros: "The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience."
Cons: "To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement."

Pros: "Big planeqq"

Pros: "good"
Cons: "na"

Cons: "Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible"

Pros: "That I was moved to emergency exit"
Cons: "That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own."

Pros: "I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home"
Cons: "I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever."

Pros: "Food, customer service, on time"
Cons: "Legroom"

Pros: "Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best."

Cons: "Small movie selection overall for English speakers. Only around 20 movies available with various genres"

Pros: "New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc."

Pros: "From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!"
Cons: "I did not like I loved the entire experience."

Pros: "Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal"

Pros: "The flight was werry nice"
Cons: "The boarding was a little unconftible"

Pros: "There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you"

Pros: "Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle."

Pros: "The flight back was relatively smooth."
Cons: "The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment."

Pros: "They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative."
Cons: "No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you"

Pros: "Not much"
Cons: "$30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!"

Pros: "The food is pretty good"
Cons: "The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes"

Cons: "Nais"

Pros: "Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger."
Cons: "No personal entertainment."

Pros: "every thing was good"
Cons: "nothing"

Pros: "Lots of food, modern comfortable plane, very friendly and helpful flight crew."
Cons: "The two girls sitting next to me were talking whole way in very annoying voices."

Pros: "Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted."

Pros: "New plain. Good space. Good crew. Good price"
Cons: "Entertainment. Not so good."

Pros: "Very friendly staff, very attentive. Comfortable flight and plenty of food and drinks offered."
Cons: "Wifi connection was bad."

Pros: "JFK to tel Aviv, no delays whatsoever, beautiful planes, great kosher meal. All in all a great experience (if a bit out of the way to stop in Baku)"

Pros: "Good selection of films. Plane seemed relatively new. Ok kosher meal. Crew was helpful, responsive & friendly."
Cons: "Airports. TLV: Ticket issues at airport and counter person told us which gate to go to. Overhead departure board listed a gate at the far end of a different concourse. 3 minutes after boarding was suppressed to start, after waiting at gate over an hour, with no personnel manning the gate yet and no plane visible, I took the long walk to the gate listed on the board and discovered about half the passengers had been directed there. Where there was a plane. 5 minutes later gate change was announced. In Baku had to go thru security 3 times to transfer."

Pros: "Great value, rather painless for the cheap price I paid."
Cons: "The long queues once I was in Azerbaijan, ridiculous!"

Pros: "They served three meals."
Cons: "On both way from NYC to Baku and back the entertainment xonsole didn't work for me. Many movie titlea and music choices ment nothing to me."

Pros: "The crew was very polite and the ticket cheap for my last minute purchase."
Cons: "The landing really scared me. The pilot needs more training or the plane needs a check. The wheels landed in a very uneven manner and after the wheels all touched the plane swirved. The food was bad, even for airplane food. The transfer area in Baku to the next flight had no lines and people were cutting with little order."

Pros: "Everything was awesome. My kosher meal was poor but otherwise everything was great"

Pros: "Kind staff, kind passengers, on time flights and safe flight surely."
Cons: "There was no vegeterian food on the aircraft menu when i asked. They should have had veggie food on the aircraft.:("

Pros: "The price"
Cons: "Entertainment is limited to Russian and 'national' movies/films!! Food is less than satisfying."

Pros: "Great flight and staff"

Pros: "Older plane, served food on a 3 hour plane ride."
Cons: "No entertainment system on the short flight."

Pros: "Food"
Cons: "Service in general"

Pros: "Beautiful new craft."
Cons: "Website is dire and does not permit online check-in although it advertises that it does. I could not retrieve my reservation even to check flight status despite providing the airline-generated PNR and the US 800 number is malfunctioning thus engendering a very stressful pre-flfight experience. The real problem had to do with two extremely intoxicated and unruly passengers who shouted, threatened and finally came to blows and bloodshed over the course of more than four hours. The crew members were wholly unprepared to deal with such a crisis and failed to restrain these men even when the situation escalated to the point where i and other passengers felt we were in a possible endangerment situation. While I would not have advocated for an unscheduled landing, I certainly feel these passengers could have been isolated and cuffed so as not to menace the best of us. It was a potentially terrifying situation in which the flight attendants utterly failed in their duty."

Pros: "Flight was canceled, after 12 hours I received rescheduled ticket."

Cons: "At the Istanbul airport an item was taken from me for no reason. No regulation was shown for that item to be taken. I wasn’t comfortable with the way I was treated at the airport. The flight was very good"

Pros: "The Turkish Airline crew are treat you as guests not as customers."

Pros: "It was a great flight."
Cons: "The cabin temperature was a little warm"

Pros: "The service"
Cons: "No entertainment. Late boarding."

Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"

Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."

Cons: "Plane delayed Missed connection"

Cons: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."

Pros: "On time."

Pros: "I had heart surgery and they would not refund us the money Even after I got a note from my doctor that I would die on the airplane from the cabin pressure change they did not care"
Cons: "Nothing they suck"

Cons: "Long lines and very slow"

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Everything- well done"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"

Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."

Pros: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Cons: "No air in cabin"

Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "Awesome service, comfy business cabin!"
Cons: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."

Pros: "All aspects of the flight were flawless. Lounge in IST is always a great addition."

Pros: "Nice to have food on such a short flight."
Cons: "No USB charging outlet."

Pros: "Very nice crew"

Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"

Pros: "Crew was nice and courteous."
Cons: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."

Pros: "Crew was top notch , food was great, loved the hot towels you get to freshen ourselves with, crew friendly and very patient. Loved that flight wasn't full and the three of us could spread out and be as comfy as possible."
Cons: "Very late 1.5 hours leaving JFK on way to Istanbul causing us to miss our connecting flight to Tel Aviv. Arriving almost 2.5 later in the evening."

Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"

Pros: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Cons: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"

Pros: "Very nice service"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Pros: "I enjoyed that it was a new plane."
Cons: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."

Pros: "Delicious meals, friendly crew, good selection of entertainment."

Pros: "Food was excellent."
Cons: "Can't think of anything."

Pros: "Add good airline to Atlanta to eu"

Pros: "Turkish airlines is a wonderful company to travel on. I love the service, professionalism, kind, and patient service during the flight. Thank you!"
Cons: "I don't like landings but the crew did well!!"

Pros: "Everything was great , food, crew , fly, time..... thank you for a great experience ...."

Pros: "Flight in early November, where flying was very relaxed and spacious."
Cons: "TV and Lights gave me a headache, but nothing you can do."

Pros: "Small plane..no comfort"

Pros: "Impressive design of the cabin, especially the extra large WC. Wonderful staff. Food was exceptional and plentiful."
Cons: "Need a bit more leg room in economy. The seat width and cushion was excellent, but when the person in front of me reclined, I could barely get out of my seat."

Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."

Pros: "Service Good Clean On time"
Cons: "Price is high"

Pros: "Pillows"
Cons: "No vegan good woithout order"

Pros: "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
Cons: "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."

Cons: "Refused to refund cancelled flight"

Pros: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Cons: "No inflight entertainment. Food was poor, but it was only a short flight."

Cons: "Security going from venice to Istanbul then israel could have been better"

"Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation)."

"Too many hours of delay ( 4)"

Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"

Pros: "לעלכלהלכ"
Cons: "עלכללט"

Cons: "Lower the aircondition temp, it was hot in the plane during flight"

Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."

Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."

Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."

Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."

Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."

Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."

Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."

Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"

Cons: "Changing in luggage information was annoying"

Cons: "Hi"

Pros: "Service, smiling and attention to details."
Cons: "No kosher food."

Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."

Cons: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."

Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."

Cons: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."

Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."

Cons: "No air conditioned 2 hours late Poor ground service"

Pros: "The flight was overbooked so they took my wife of the flight"

Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."

Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"

Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."

Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"

Cons: "Very long queues at boating in Charleroi airport"

Cons: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"

Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"

Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"

Pros: "Flight left on time"

Pros: "Crew very friendly."
Cons: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."

Cons: "Abc"

Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"

Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"

Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."

Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"

Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."

Pros: "Nothing"
Cons: "Everything. Worst service I have ever seen on a flight."

Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"

Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"

Cons: "Lots of hidden charges."

Cons: "The flight is late from tlv to luton and from luton to tlv."

Pros: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Cons: "Nothing"

Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"

Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"

Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."

Pros: "Magazine was pretty good. Staff were smiley and nice."
Cons: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."

Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."

Cons: "Never again low cost Poor seating, no food"

Pros: "Nothing"
Cons: "Everything. This flight was absolutely horrid and I will never be flying Ukraine international again!!!!!"

Cons: "The seats are not comfortable."

Cons: "Comfort seats for tall people"

Pros: "Crew were nice"

Cons: "24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious"

Cons: "I was very disappointed for charging me one luggage - 60 euro."

Cons: "If Ukraine airlines EVER leave on time it would be a miracle!! Every time..."

Pros: "Boarding was fast and the ticket price cheap"
Cons: "Entertainment or food, one of them"

Pros: "Roomy seat"
Cons: "Bad food"

Pros: "On time and luggage made it with no problems"
Cons: "Was great fligh, no hazzle"

Pros: "Boarding was fast"
Cons: "The seats were extremely uncomfortable and the crew was kind of rude..."

Cons: "We were subjected by desk attendant Ravoni to buy a second suitcase bc he would not allow us to take our personal items. He was impolite and aggressive."

Pros: "The flight from Tel Aviv followed and I had to fly to Holland to continue to Beijing. I also ordered kosher food and had to pay € 30 when the site was available for free. But in the end I was not given a kosher meal from the Netherlands to Beijing."

Cons: "They weren’t any chargers there"

Cons: "Everything was on time"

Pros: "No real complaints here. Went on 4 flights in total and all were relatively decent. The planes are old, but 3 of 4 of my planes had upgraded seats with tv screens built in, where you can plug your phone to charge. The seats are of regular comfort, nothing outstanding, but not too bad (I’ve definitely had worse). Cannot regulate AC, which is somewhat annoying, but once again, not a big deal. Did not take food options so can’t comment on that. Flight staff is more or less polite, always smiling, and will make sure you have what you need. Would probably book again with UIA if it were an option."
Cons: "No AC regulation, planes are old, and very cramped waiting spaces for bathrooms."

Pros: "Nothing"
Cons: "It was a rip off. Surprise charges are unacceptable."

Pros: "Ther baggage policies are a Ripped off There is no customer service whatsoever. And the company is a predator, Praying on you to take money out of you,"
Cons: "I didn’t like that when I bought the ticket that says that it’s include baggage, on the way back from my trip in the airport they say that it’s including the baggage just the first way and not both ways and I would have to pay a ridiculously high amount for a suitcase to take my suitcase back homeb"

Pros: "The flight from Tel Aviv was delayed and due to the short connection and overbooking we were transferred to direct flight with El Al at no additional cost. Have arrived to Vienna 3 hrs. Earlier."

Pros: "Owfull"
Cons: "Despite the booking and web check in , we were told that the flight is overbooked and we must rebook for later flight!"

Pros: "The flight was quiet and pleasant without shaking"
Cons: "The places were crowded and it was very hot and they gave only one drink once"

Pros: "Nothing"
Cons: "Everything"

Pros: "good plane, convenient rout for the cost"

Cons: "Kayak said there is luggage included however it wasn't included only in one way! In this case the icon should say there is NO luggage and the customer will look into it. In TLV they told me my bag is small enough to take in the plane but then in the connection all of the sudden they said I have to pay 60 euro for it!! Take responsibility for decisions your company took! You are embarrassing yourself and most important- your customers. The behavior of the staff was also ugly, disrespectful, meant to put you under pressure to pay instead of trying to help and understand."

Cons: "Delay was so long . The plane wasnt even ready. Stewards were so disrespectful"

Pros: "Too short connection luggage missed the connection"

Pros: "nothing"
Cons: "they charge me 10 eur for the boarding pass because i came less then 2 hrs before the departure. Very rude personal. No free food- just a water"

Pros: "It was a very smooth flight, lots of leg room, and attentive stewardesses."
Cons: "The plane was very chilly for some reason."

Pros: "The price"

Cons: "Worst planes. Rude staff."

Pros: "Boarding was short, fast and on time"
Cons: "Let people know they need to do check in before flight otherwise it costs 12 US dollars for printing boarding pass"

Cons: "That after waiting so long time for check in and they sent me to buy and pay for a seat & come back again.it’s not because 10 euro. I prefer to pay this with ticket price and not go and come.it’s make u nervous"

Pros: "It got me to my end destination and was pretty on time. Typical plane for a short flight."
Cons: "You had to pay for everything that was not water (even coffee cost extra). Staff were not very friendly and plane not well kept."

Pros: "Getting off the plane"
Cons: "Everything. This plane was most likely the same plane the Wright brothers flew upon their first flight. I am 5'4" and 104 pounds and I had a hard time fitting in the seats. Most domestic flight planes are better than this; no TV, no legroom, you had to buy drinks. The food looked like diarrhea and my grapes had mold on them. Also, the staff were rude. I will NEVER fly this airline again."

Cons: "One hour delay without notice. Had a connecting flight which I could have missed."

Cons: "everything on the flight besides water was NOT included and you were asked to pay extra money for a cup of juice or coffee. the chairs weren't comfortable at all and very dense. the airplane was old and not in a good condition. that will absolutely be my last flight with this company. I'm very disappointed."

Cons: "No reasonable space between the seats."

Cons: "There was a 1 hour delay in our flight and so we missed our connection to Amsterdam, then we had to wait in Kiev airport for 3 hours just to get a room in a hotel near the airport. Customer service is horrible, no one cares about you or for all that you are going through."

Pros: "When u buy business class ticker you expect for minimum which is far from anything' to tell about"
Cons: "Sit not close to any standard, no any entertainment at all, good is so so."

Pros: "The sit was realy small . No entertament . Simple plain. Since it was less than 3 hours flight . Ok."

Pros: "The crew was great very caring & polight."

Cons: "I flew back on Arkia wwith my son. Unfortunately we were seated with 2 aisle seats instead of right next to each other as requested."

Pros: "I enjoyed most of the ride comfortable and fun"
Cons: "In the first hour of the flight the stewards violent tapped me awake for random reasons and the movies where boring also take off and boarding was both off schedule"

Pros: "It's a discount airline, you get what you pay for."

Pros: "The movies"
Cons: "One stewardess was completely with a nasty attitude to several people."

Cons: "I didn't like the rescheduled of my flight 3 times! And I lost my connection flight"

Cons: "I wanted to upgrade to Business Class, so at Television Aviv airport I made the request. I was told that from TLV to KIEV they don't have Business service (which is not true) and if I wanted business from Kiev to JFK I should request it in Kiev. In Kiev they told me that I was supposed to request and pay outside the gate area. In other words I would have to go out and recheck. I would have missed my connection. You should make it more clear for people that want to upgrade."

Pros: "Staff was nice"
Cons: "Felt like I went back in time. No electric socket? And they won't let me upgrade for business at the gate saying its too late for me to go back out to the check in desk even tho they had free seats. Ridiculous"

Cons: "Flight NEVER took place. It was a sham and I needed to purchase a complete new ticket with another airline. I already wrote to you about this, never received an answer. HOW DO I GET MY MONEY BACK?"

Pros: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Cons: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("

Cons: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."

Cons: "Staff are not friendly, airplane was old and seats were very uncomfortable"

Cons: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."

Pros: "Nothing"

Pros: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Cons: "Toilet .. seats .. windows.. air conditioning must be stronger .."

Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."

Pros: "nothing"
Cons: "everything"

Pros: "Everything was smooth from boarding to landing."

Pros: "Flight timing was good"
Cons: "Boarding was a bit complicated"

Cons: "Landing was very rocky"

Pros: "price. flight. comfort. convenience"
Cons: "delay"

Pros: "The price"
Cons: "The mass"

Pros: "The price"
Cons: "The seats"

Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."

Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."

Cons: "My bag did not arrive"

Pros: "Cheap Air ticket"
Cons: "Seats are not comfortable."

Pros: "price good -- and it worth try again -- get more from this price"

Pros: "As noted above"
Cons: "Nothing really"

Pros: "Everything was on time, crew was nice, a lot of empty seats"
Cons: "Noisy children..."

Pros: "nothing."
Cons: "everything"

Cons: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."

Pros: "got there safely and on tıme"
Cons: "no free food, as usual."

Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"

Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"

Pros: "On time"

Cons: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."

Cons: "45 minutes delay"

Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"

Cons: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."

Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"

Pros: "Nothing"
Cons: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."

Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"

Pros: "Great team and great pilot everybody to the baggage people were excellent!"

Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"

Cons: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"

Pros: "Plane is ok, clean, good condition"
Cons: "Almost no service. Cheak in took 2 hours!"

Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"

Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"

Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."

Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."

Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"

Pros: "As long as I arrive safely, price is the most important thing about a flight..."

Pros: "Delay for almost 1 hour.."
Cons: "Nothing"

Pros: "The actual flight to Turkey was ok. nothing horrible happened."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."

Pros: "Everage"
Cons: "Service"

Cons: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."

Pros: "flight happened"
Cons: "quality didnt seem high flight was a little late"

Pros: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"