Crew was responsive and professional. I am 6'2"" , was cramped in Comfort +, I have upgraded my return trip already.
Should board from rear to front, and from windows to aisles. That would be faster and more efficient than boarding from front to rear.
Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
Pros: "Flight was fina s far as air travel goes today. If they are forcing taller people to pay extra for comfort they have succeeded as in the future I will have to look into "comfort plus. I am not large, 6'1" 180# and my knees were tight to the seat in front with my back tight into the seat. Not a great way to spend 4 hours!!!"
Cons: "Extra personal space and food that isn't served frozen would be nice!"
Pros: "The flight was on time, with no unanticipated problems."
Cons: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Crew was amazing, flight was much more comfortable. Nice selection of drinks."
Cons: "The snack on the flight was brioche with a Cajun spread. The bread was great but the spread was too spicy for my tastes."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
Cons: "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
Cons: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Cons: "Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic."
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Pros: "Crew was okay."
Cons: "It was uncomfortable from arriving at FCO for check in to landing at DFW."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Pros: "The one flight attendant that realized how shitty of a situation they placed me in."
Cons: "American Airlines made me take all clothes out of carry-on, took my brand new AWAY bags, and made me stuff my clothes and other belongings into 5 plastic bags. All because they said my bag was illegal to fly on plane (whether it was checked in or not). Turns out they didn’t have to do that. What a crock."
Going through customs and having a connecting flight is impossible in Chicago.
Cons: "Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight."
Pros: "There was a large range of entertainment options. Enjoyed the seatback screens."
Cons: "We were on the plane for an hour before taking off."
Pros: "Updated us on cause of delay."
Cons: "Food was bare minimum for an international flight. Crew barely smiled and attitude was dry. Seats horrible for long flight."
Pros: "Boarding was simple; staff professional and courteous; seats in first are always comfortable; taxi time was minimal."
Cons: "Breakfast was dull; TV monitors are gone"
Cons: "No WiFi on the short flight/old plane? I really like the free United movies to keep my mind off being up in the air. Wish it was standard on all their flights. It was also weird that the pilot came out of the cockpit before the flight and addresses us all using the crew mic. It was weirdly uncomfortable since it has never happened on any of the other 10,000 flights I have taken. Made me think something was wrong."
Pros: "The fact that we actually left."
Cons: "Delayed and upset passengers. Bad breath from passengers circulating in the AC. FA we're okay nothing above and beyond."
Pros: "The friendliness of the staff"
Cons: "Sitting on the plane due to a delay with the system"
Pros: "Food was okay"
Cons: "Agent took an hour trying to figure out how to check me due to the connecting flight being under a different carrier. This is clearly something I couldn’t do anything about. kayak allowed me to book a flight and expect that no matter the number of carriers, there should not be an issue tying the connection with the other flight at the time of check-in. Because of the delay, my husband and I sat apart on am 8 hour flight and because we both were assigned middle seats, no one wanted to sswitch with us. The check in staff was very unfriendly and seemed stressed and overworked. United needs to ramp up on resources quick. The flight crew were very unpleasant. It was just the worst of all flights."
Pros: "Everything was fine on the flight. Crew was friendly, entertainment options were good and free beer and wine on international flights."
Cons: "Of course the food was awful and the boarding area, 125 to be exact was a complete mess. They try to separate 5 groups in 1 small corner with seating and the counter in the way. Total and mass chaos"