Pros: "The service was great, crew was sweet and accommodating, food was good"
Cons: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "Cost of seat."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
Cons: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Pros: "I enjoyed the flight!"
Cons: "Not applicable"
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Great service"
Cons: "No room"
Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Cons: "Nothing beat"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "the price"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Food and entertainment are great"
Cons: "The airplane is not as good as you would expect from the best airline in europe"
Cons: "No vegan good woithout order"
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Cons: "Security going from venice to Istanbul then israel could have been better"
Pros: "Food crew movie selection"
Cons: "Both flights were late and I missed my connection"
Pros: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Pros: "Great chairs"
Cons: "Great flight company"
Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
Pros: "This flight was short and easy. Easy to board. Served an awesome cold breakfast. No problems."
Cons: "No personal screens."
Fly Dubai really need to communicate better with the customers when there is a problem.
Boarding was almost an hour late but there was no communication. Cabin crew did nothing to ensure people kept masks on and even with seat belt sign on people were wondering around the plane.
Flight was cancelled. Kayak agents were not helpful at all to rebook flights. Worst experience in customer service. Kayak did not even informed me about the flight cancellation. I only came to know after reaching the airport. Horrible experience
Cons: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Cons: "Reduce the fare"
Pros: "Very prompt. Nice crew."
Cons: "Comfortable enough seat could be better. Food Entertainment -there was none."
Pros: "better and more food"
Cons: "emirates saves up on food and snacks, etihad is much better in that sense"
Cons: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Pros: "The crew was nice."
Cons: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Cons: "To Give water to the passengers, Make entertainment free of charge."
Pros: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Cons: "Nothing really."
Pros: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Cons: "Late flight!"
Cons: "Many people on board were watching videos on their mobile phones without headphones. It was really annoying and hard to sleep."
Cons: "That they moved seats from row 11 to 28 without consulting us"
Cons: "I paid for Emirates and not for a low fare airline Fly Dubai. The overall service was poor and fly Dubai is nothing but a rip-off."
Pros: "Quick service"
Cons: "Small plane, uncomfortable seats, bad food"
Pros: "Friendly flight crew!"
Cons: "Rough landing"
Pros: "Nothing to mention here."
Cons: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Pros: "Plane was under half full"
Cons: "Boarded on time but sat on the ground over an hour with delay. Food not an option, no water"
Pros: "There on time"
Cons: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Cons: "no screens bad AC bad food"
Cons: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Pros: "I made it to my destinations (Amman and Dubai) safely."
Cons: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."
Pros: "Good for an LCC."
Cons: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Pros: "Nice short flight"
Cons: "had to pay for water."
Pros: "The only thing negative on my trip is flydubai terminal"
Cons: "I prefer to have all misc costs incorporated into the ticket, the nickel and dime adds is aggravating."
Cons: "They have charged a fortune from me to carry my regular luggage . They said I could have purchased the luggage ticket as well . this is I'm hearing for the first time ."
Pros: "Frequent trips"
Cons: "Comfort, no service, not even tap water!!!!!!!"
Pros: "None every thing was bad."
Pros: "Nice FZ team fast and responsive"
Cons: "Not organized crowd and FZ team not capable to organize the change of seats"
Cons: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Pros: "Easy boarding process, no issues with crew service."
Cons: "Nothing available without a charge, not even water."
Cons: "It is budget so no food, no entertainment. But they even didn't offer water. At least water. Room for legs was too little. Flight it self was good and on time"
Pros: "Flydubai's price and direct flight options to otherwise-underserved destinations are great."
Cons: "Flydubai has the least comfortable seats I've ever flown in. The pitch and width are well below-average. Baggage allowances are low compared to other airlines. This was my 5th Flydubai flight and I have not had an in-seat entertainment screen that worked yet. The food options are limited, and they're usually out of stock."
Pros: "Flight left exactly on time."
Cons: "Why give out boarding zones if the Kathmandu flights are all a mad scramble anyway?"
Pros: "The staff was very helpful."
Cons: "It's a pay for what you get kind of airline, but that is to be expected. Overall good."
Pros: "Comfort, professionalism, food"
Cons: "While passengers were clearly notified about new lap top/ tablet ban, many passengers appeared to disregard and still showed up with these items as carry on in Dubai? All the boxing and shrink wrapping apparently caused a 1.5 hour boarding delay, which isn"t fair to those who follow instructions. Even the pilot blamed American government? Why can"t people listen.? This rule was well publicized in media."
Pros: "Cheap flight"
Cons: "Very uncomfortable"
Pros: "The flight from Kuwait to Dubai was great. On time and well organized."
Cons: "As a frequent traveller I understand that delays are just part of air travel. However, my flight from Dubai to Kuwait on Fly Dubai demonstrated just how disorganized and bungled an airline can truly be. The aircrew and staff did their best under incredibly stressful circumstances and were incredibly professional. However, I have never seen logistics messed up so badly. It would be one thing to cancel and reschedule a flight for later in the day but to leave people stranded for 4 hours on the Tarmac, to take them off the plane and go back through screening to wait again at the same gate with no answers or announcements is just horrible mismanagement. My flight left 8 hours after its scheduled departure but the only updates we got were "15 more minutes", "20 more minutes", etc. while we queued up for HOURS. In the future, I'll pay the extra money to never fly with them again."
Pros: "The crews were great on both legs of the flight. Seating was not too bad. When boarding finally started, it was fast."
Cons: "Both of my flights were delayed, and in both situations no one would tell anyone what was going on. Leaving passengers in the dark about their travels is a terrible experience."
Pros: "Everything was great"
Cons: "They failed to alert me that my flight was overbooked and that I would be moved to the next later flight. Need to sort out an sms or email alert system like other modern airlines."
Cons: "The plane looked old and dirty. Windows were really oily so I couldn't put my head down."
Cons: "They wouldn't give even a cup of water, have to buy everything. Ridiculous!"
Pros: "Essentially nothing."
Cons: "I am flying since I was 10 years old. I am now 36. I have never flew in an International flight that has a grumpy crew and you have to even buy water ??? Fly Dubai is the worst airline I have ever been, like I said they don't even offer a glass of water on a 4 hour flight. Amazing!!!"
Cons: "The hostesses and host in coach were not friendly."
Flying on time would have been a great idea, also worst communication ever.
I used two Flights both of them suffered from a delay of 90 minutes . I the second segment we waited 99 minutes in lthe queue and even water was not offered . The crew provided disinformation in both flights and finally no entertainment was suggested
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Pros: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Cons: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Pros: "On time"
Cons: "Food abd more comfort flight"
Pros: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Cons: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Cons: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pros: "Cheap price"
Cons: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Cons: "Wait time, customer service"
Cons: "Landing was very rocky"
Pros: "The price"
Cons: "The mass"
Pros: "The price"
Cons: "The seats"
Pros: "Getting off the plane"
Cons: "Not enough leg room for the over 6 footers"
Pros: "I like to travel always travel with KAKA"
Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Cons: "My bag did not arrive"
Pros: "price good -- and it worth try again -- get more from this price"
Pros: "As noted above"
Cons: "Nothing really"
Pros: "Everything was on time, crew was nice, a lot of empty seats"
Cons: "Noisy children..."
Cons: "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Cons: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."
Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Cons: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Cons: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Cons: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Pros: "Plane is ok, clean, good condition"
Cons: "Almost no service. Cheak in took 2 hours!"
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Cons: "There was no entertainment and no food"
Cons: "Delay. No apologies not even one."
Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Pros: "The actual flight to Turkey was ok. nothing horrible happened."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
Cons: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."
Pros: "flight happened"
Cons: "quality didnt seem high flight was a little late"
Pros: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"