Daily cleaning, installation of cabin HEPA filters on flights to Burbank
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Scores according to KAYAK customer reviews
Pros: "Good entertainment options"
Cons: "More beverage services"
Cons: "Gate change confusion unnecessary"
Pros: "All good"
Pros: "the place of my seat on the plane."
Cons: "The food, seat, space, & baby Control"
Pros: "Easy to check in, outstanding crew!"
Cons: "Old, old, old plane! :("
Pros: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Pros: "Best of the nest"
Pros: "Best economy airline experience I’ve had in years"
Cons: "If they could have offered neck rubs (jokingly)"
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Pros: "Comfort and food, good seats but extra cost."
Cons: "Bad value Internet in this day and age."
Cons: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Cons: "Beverage service was minimal even after requests"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Pros: "Usual overall great service."
Cons: "They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated."
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "What I like is the food served, the entertainment, and the toilet."
Cons: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."
Pros: "Food and service"
Cons: "Boarding in Dubai was not according to zones and it was crowded"
Pros: "New aircraft."
Cons: "Not enough storage space. Beds not the most comfortable. No wi-fi."
Pros: "The excellent service and the very attentive cabin crews."
Pros: "Business class product is phenomenal."
Pros: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
Cons: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."
Pros: "Little better. Too bad this wasn't my seat for the longer flight. Quick flight."
Pros: "The entertainment systems is good a lot of choices."
Cons: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Pros: "Good Flight."
Cons: "They changed the seats without asking."
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Cons: "Changing the flight schedule without any concideration!"
Cons: "Hard to hear the announcements."
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Cons: "I Was sick had a flu ! I asked for tea and I was waiting for about an hour :("
Pros: "Roomy and good service"
Cons: "Everything was good"
Cons: "I was expecting a ve"
Pros: "I love Boeing 777s."
Pros: "Very courteous flight attendants. I liked the fact that they came from several countries and looked like a strong, united team. I also enjoyed the great selection of movies, music, news, and TV shows. The space between the chairs is more generous than other airlines I used in the past."
Cons: "They can try harder to improve the food."
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Pros: "Food was decent."
Cons: "Super cramped plane, and they managed to lose my luggage in Dubai. Thanks for that!"
Pros: "Everything is perfect."
Pros: "The entire experience was first rate- an excellent web-based support network from flight planning through on-line checkin. Airport experience at both MXP and JFK was excellent.. attentive, efficient ground staff- as were aircrews on both our flights with Emirates. Top class, attentive.. really enjoyed the flight. And, we pushed back spot on time both legs."
Cons: "They work the aircraft hard and it shows in small details.. broken latch in the head, bits of trash in the seatback pocket... but still head and shoulders above their competition. Oh, and it'd be nice to have bar service better coordinated with dinner.. the bar showed up quite a while after dinner was handed out. Tough if you prefer wine with your meal."
Pros: "Great airlines, no issues. Everything was great and outstanding."
Pros: "A380 is really comfortable even in economy and choice for entertainment is great"
Cons: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Pros: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Cons: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Pros: "The flight was great. The seats were spacious and comfortable."
Pros: "I will only fly Emirates when available to my destination from now on."
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Cons: "Nothing that I can think of at the moment"
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Cons: "Breakfast could have been offered."
Pros: "We were in coach and the crew made us feel like it was business class!"
Cons: "Provide earphones or headphones"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "Crew was very good."
Cons: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Cons: "Offered meals for purchase."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "great trip and crew"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Cons: "Great early morning flight."
Cons: "Gave confusing instructions on transfer"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Cons: "Unbearably hot!!"
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "The flight crew were awesome"
Cons: "Not exactly the flight but the attendant white lady in Atlanta at the gate needs to sharpen her customer service skills, a bit obvious on who she prefers to deal with, as a foreigner and over 25 years of experience in dealing with the public, I felt the indifference. I frequently fly and my choice of airline is delta, this by far has been the only dissappointnent. Please do make sure this gets to the person in charge."
Pros: "Great services ce."
Pros: "Friendly and courteous crew, great food, comfortable seating, quick luggage retrieval. Wow!"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Boarding employee was rude."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."
Pros: "Flight was perfect!"
Cons: "The passenger next to me was occupying 1.5 seats but the crew didn't help."
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "Really good about keeping us imformed about the delay with updates from podium and on phone."
Cons: "It was 2 hours late without explanation."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Cons: "Landing was frightening."
Pros: "Kind bar"
Cons: "Booked my flight and paid to pick my seats. Did not end up getting the seats I booked. Boarding and departing was extremely slow."
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "Seats not very comfortable-very close quartered"
Pros: "Always a good experience with Delta! They’re the best!"
Pros: "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
Cons: "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
Cons: "Spent $130 on a very uncomfortable aisle seat."
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Cons: "That we weren't automatically transferred to the next available flight to Burbank."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "Boarding process.."
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "The seat was more comfortable and more leg room than Norwegian"
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Cons: "the food"
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
Pros: "The food, the staff and the free movie on the airplane."
Cons: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Pros: "Great crew"
Cons: "Old entertainment system"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
Pros: "Most things"
Cons: "The airplane was shaking all the flight"
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Cons: "No food selection. No vegan meal that i ordered for my daughter."
Pros: "Most everything"
Cons: "Seat choice"
Cons: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Pros: "Crew was nice"
Cons: "Too cramped and the food was mediocre."
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Cons: "boarding with bus instead of sleeve"
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Pros: "British Airways offered me a direct flight from Dublin to Philadelphia on their sister carrier American Airlines."
Pros: "The crew was very efficient"
Cons: "The was really bad."
Cons: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
Pros: "The cabin crew, as always, were unfailingly helpful and polite. We paid extra for exit row seats, which were wonderful for my 6'6" husband's long legs."
Cons: "The food wasn't really edible, but the flight was only 5 hours long, so it wasn't a great issue."
Cons: "Old planes, disinterested crew, full flight"
Cons: "2.5 hour delay no explanation"
Pros: "Not a thing. Hands down worst airline I’ve ever flown with by a large margin. Would not recommend."
Cons: "Literally any and everything."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Pros: "Great crew"
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "I hate pretzels. Another option would be cool"
Pros: "The salad was good."
Pros: "Good seat. Good films."
Cons: "A broader range of free snack types would be nice."
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Pros: "Crew, clean toilets, quality of food/beverages served, punctuality (arrived early), entertainment"
Cons: "Cold temp/a bit cramped in economy, plane landing was rough!"
Pros: "Cabin kept dark for majority of flight, good for sleep."
Cons: "More Main Cabin Extra searing. Besides bulkhead and exit rows, no Main Cabin Extra seating. No power outlets (again) for mobile phones. It’s just unacceptable this day and age with the use of handhelds for in-flight entertainment."
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Cons: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "Comfortable seats, friendly service."
Cons: "Need some sort of gluten free snacks!"
Cons: "The flight is delayed for 5 hours without any compensation"
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Cons: "No legroom in 17 E"
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Pros: "No blankets no entertainment"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "Great service"
Pros: "Amenities were about on par with other international airlines. The entertainment console was wonderful. The trip was more quickly than expected."
Cons: "Boarding was a mess. We were there 2.5 hours before our flight and had to rush to make it on time due to the awful lines for the checking our bags and general disorganization of American Airlines. The staff on the plane missed our row when offering drinks near the end of the flight and were not careful about bumping elbows and shoulders as they frequented the aisle. Also couldn't sit by my family which was a huge bummer."
Pros: "Entertainment was great, amenities such as USB charger and outlets were convenient. Flight departed about 10 minutes early and arrived early as well! Crew was friendly."
Cons: "Food was not great."
Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Pros: "Not much, the flight attendants were fine"
Cons: "They boarded the plane for the ‘on-time departure’ scam, then proceeded to do maintenance for 30 minutes, then when you think your on your way we wait another 15 minutes for takeoff. We spent more time sitting still than we did in motion. Horrible."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "Love the entertainment system, watched a movie and was able to charge my phone too"
Cons: "Gate the boarding process but that's about it"
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Cons: "They didn't send our luggage leaving Gatwick so it was never on the plane to NYC. We got our luggage 2 days later with no form of compensatory damages to our trip. It was an American airlines plane not British airways. I don't know if I will ever fly out of Gatwick or use British airways again."
Pros: "Well done again!"
Pros: "Finally had power outlets. 1 for 3. First class crew great."
Cons: "Didn't honor priority luggage tags. Small seats for 1st class."
Pros: "Clean and new airplane. Crew was very nice"
Cons: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Pros: "Economy comfort seating was nice but overpriced. Not sure its worth the $150 ish i paid. American even seems to charge for aisle seating as a premium."
Cons: "Most of the flight attendents acted likenthey wished they were somewhere else. Tired of there jobs."
Pros: "The actual flight was fine."
Cons: "The gate staff was so rude."
Pros: "La atención"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "Not much...we did leave on time"
Cons: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "Every thing"
Cons: "Everything was amazing"
Pros: "Everything went well, the crew was great."
Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Cons: "They feel like seats for budget flights."
Pros: "Really liked I have space for my legs."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Cons: "the food"
Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Cons: "Everything Luggage no come on time This is the worst company"
Pros: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Cons: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Flight was delayed"
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Cons: "Not on time. I missed my connecting flight"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Pros: "The attendants were helpful The food was good"
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Pros: "the mounties rock, seriously"
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Cons: "Food was bad,"
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "The 787 is avery comfortable airlplane."
Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Pros: "Would defently will choose AC again"
Pros: "Everything the Dteamliner experiance"
Airlines flying to Burbank have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Burbank
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Social distancing seating
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