Daily cleaning, installation of cabin HEPA filters on flights to Burlington
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Scores according to KAYAK customer reviews
Pros: "the price"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."
Pros: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Cons: "No air in cabin"
Pros: "The crew was friendly and the plane was very clean!"
Cons: "Did not love the choices of comedy shows on the in flight entertainment"
Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."
Cons: "Lost my luggage"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "I fly overseas every other year, I flew with many different airlines, the best and friendliest service is by far the Turkish airline attendants, would highly recommend"
Cons: "Poorly behaved children in the next row and a young lady with horrific body odor."
Pros: "Excellent cabin crew, food and diverse entertainment."
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "Awesome service, comfy business cabin!"
Cons: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."
Pros: "Great service and polite staff."
Cons: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Cons: "Wish they used a large plane like the Istanbul to MIA one."
Cons: "poor to non existence service in economy class. all crew up front with zero crew In back."
Pros: "Excellent customer service"
Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"
Cons: "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Pros: "The seats were roomy. Turkish gives you lots of amenities for a comfortable flight. The food is a hot meal."
Pros: "The crew in the flight is amazing! Very attentive"
Cons: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
Pros: "Quick in Check In."
Cons: "Horrible customer service."
Pros: "Very nice crew"
Pros: "The staff are all very professional and nice."
Cons: "שום דבר"
Pros: "The flight crew were exceptionally nice and the food was the best I have had on any airline."
Cons: "The flight was delayed without any explanation and I was worried about making my connection in Istanbul."
Pros: "Crew was nice and courteous."
Cons: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "outstanding service, flight attendants are superb"
Cons: "No entertainment."
Pros: "amazing !!!"
Cons: "Sits are uncomfortable and very tight compare to other delta for example also the food quality is poor, the quality and ingredients are cheap."
Pros: "The flight attendants are very kind unlike the one with United airlines."
Cons: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
Pros: "Crew was top notch , food was great, loved the hot towels you get to freshen ourselves with, crew friendly and very patient. Loved that flight wasn't full and the three of us could spread out and be as comfy as possible."
Cons: "Very late 1.5 hours leaving JFK on way to Istanbul causing us to miss our connecting flight to Tel Aviv. Arriving almost 2.5 later in the evening."
Pros: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Cons: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."
Pros: "Very nice service"
Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Pros: "Great service and the aircraft was clean and comfortable"
Pros: "Liked the strong team from the Captain's handling of plane to the cabin crew service and food."
Cons: "Confusion in Istanbul about connecting flights due to Turkish time change."
Pros: "Your airline is wonderful and I hope that you always keep to the same high standards you have set for yourselves. I look forward to flying with you again soon, Robin Lerner"
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Movies crew"
Cons: "All was good"
Pros: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Cons: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."
Cons: "Flight delayed for 2 hours"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Cons: "boarding was difficult. no rhyme or reason."
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Cons: "Broken plane. Why not take better care?"
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Cons: "Flight cancelled with no reasonable alternative. Ended up driving."
Cons: "Our flight was late, and we had a sick passenger and had to wait until they leave however many of us had connecting flights in which we missed. The flight attendant should have allowed the one's connecting a flight leave first."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The delays"
Cons: "More comfortable seats!!!"
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Cons: "More room."
Pros: "Overall Service!!!!"
Cons: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"
Pros: "Preboarded and all went smooth and quick"
Pros: "Smooth flight; on time; easy check-in"
Cons: "Food was o.k., but not great"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Cons: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Cons: "Seats are so tight so uncomfortable"
Cons: "Landing was frightening."
Pros: "Left on time, got here early and the capitan was just super nice"
Cons: "Food was bad."
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "The flight attendant. Lovely and professional."
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "absolutely nothing"
Cons: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Pros: "I liked the new plane! It seemed like there was just a bit more room. Compared to my flight going out with American, Delta is a much nicer experience."
Cons: "It was Delta not Virgin"
Pros: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Cons: "Nothing, truly an excellent experience."
Pros: "Free rebooking"
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Cons: "Friendlier crews"
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Crew were great"
Cons: "Too hot inside the aircraft"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "Late departure. Rush to connect."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Amazing crew"
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Easy to board and easy flight."
Pros: "I slept pretty much the whole time"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "They stole my money"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Everything. Staff incredible."
Cons: "magazines very dog eared and some badly torn"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "captain was great."
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Flight was quick, professional, friendly."
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Cons: "What I wrote above was meant to describe our experience from Chicago to Burlington- not Milwaukee to Chicago. Although, we had a delay in Milwaukee too. Overall, everything was only fair"
Cons: "When boarding, the agent said we had to check our rollaboards because they were our of overhead bin space. Hen we entered the plane, we saw that the entire back half of the plane had empty bins, but by that time it was too last to retrieve our bags."
Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"
Pros: "All the effort to make my need for wheelchair problem free"
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Cons: "We kept getting delayed by 20minutes (for 4 hours) without any communications/updates from the staff as to what the problem was or when a solution might be found."
Cons: "I reboarded the same plane for this leg of the trip. The same issue with the air being unbearably cold."
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "Every member of the crew was really helpful, especially since I had a cello with me. They helped me with tips on how the airport and their boarding system worked, and I'm sure they are just as good with families and people carrying heavier luggage."
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "Gate staff were courteous."
Cons: "I had about an hour layover in which I had time to use the restroom and buy lunch. I did these things, then went to wait at the assigned gate. Meanwhile, unbeknownst to me, they changed the departing gate for my connecting flight. The concourse area is so crowded and noisy, and announcements are only heard in the immediate gate are, that, though I was sitting only one gate over, I did not hear the boarding calls and missed my flight. I sat in Newark airport for six hours (which included a maintenance problem, gate change and 1 more hour delay) until the departure of the next flight to Burlington."
Cons: "Again, United changed my original departure time from Burlington, VT to San Diego (via Chicago) from 10 am to 6:30 am. This meant an overnight stay in Burlington and loss of sleep and my free breakfast. In addition, I was stuck with 4+ hr layover in Chicago. The Chicago terminal was a mass of swarming people. Horrible!"
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Cons: "ABSOLUTELY ZERO EMPATHY WHEN 2 MINUTES LATE TO GATE... Was actually mean and let 2 airline crew on while we stood there... plane there... our bags on... especially when United needs a better profile!!"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "Rude staff"
Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
Cons: "Not enough good movies"
Pros: "Everything was great"
Pros: "Staff did offer two ten-dollar food vouchers as an apology for the inconvenience. They seemed to try to keep us updated on delays."
Cons: "There were probably ten delays over the course of about ten hours. Communication among staff, aircrew, and maintenance teams seemed very poor. Really didn't seem like people knew what they were doing. Very unprofessional and perhaps somewhat uneccessary."
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Pros: "No flight"
Pros: "Gate agent did the best she could with the (limited) info she was given."
Cons: "Multiple hour delay for what was originally described as a 'quick maintenance thing'. In addition, after a 2 hour delay we had a gate change to the far far end of a different terminal."
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "This flight was canceled due to weather. We rented a car and drove back. During the drive we experienced very brief periods of drizzle rain. The weather radar showed no signs of bad weather in the area. I am all for safety but Is light rain really a valid reason for cancelling a flight, or was this more about a flight that was not fully booked?"
Pros: "All luggage had to go in the belly of the plane. Made boarding way faster. Clean aircraft with pretty comfortable seats."
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "Great short flight"
Cons: "Lack of room in seats and no legroom."
Pros: "Nothing I can think of"
Cons: "Delays with limited information about why or when it might be resolve. Plane extremely uncomfortable."
Pros: "food and crew"
Cons: "NO leg room."
Cons: "leg room and cabin temp was too high"
Pros: "I liked that half the plane was single seats."
Cons: "We had to detour for a medical emergency that didn't really turn out to be one so we were delayed like an hour in getting to our destination. There was no on board entertainment."
Cons: "Food was not great. Crew was not so friendly."
Cons: "I left my Kindle in the seat pocket. It has not been returned."
Pros: "Flight on time and arrived early"
Cons: "Delayed getting out of Newark due to unknown reasons, staff did not communicate with the passengers"
Pros: "No delays."
Cons: "No complaints."
Cons: "The delays"
Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"
Pros: "Crew were very caring. Got me a aisle seat when I asked. Flight came through as promised."
Pros: "Although the crew was really nice and the food was pretty good it does not make up for the other things that were wrong on the trip"
Cons: "I got a different ticket leaving me stranded and Boston for another 6 hours to my connecting flight to Baltimore why my mother and my sister were on the same flight back to Baltimore after we arrived from Tel Aviv to Boston I had to pay an extra $50 for them to fix their mistake which I just filed a complaint with them about. Knowing how poor their customer service is and how impossible it is to reach them I doubt I will get a refund which I am entitled to given the extremity of the situation being that I was five and a half months pregnant and being left to worry about how I'm getting home to my family and my sick father really irritated me that L all had put us on different flights it wasn't until 15 minutes before boarding that I realized my ticket was not the same as my sisters and my mother had to run to a help desk in order to get any kind of help and what she had to pay another ticketing service $50 for them to change it because my mother would have had to go all the way to gate E from gate D which was on the other side of another building in Boston because Boston is huge Airport I am so frustrated I do not recommend anyone flying with this Airlines not only are there planes ancient and you will be squashed by the person sitting next to you their service is incredibly poor when it comes to helping people get to where they need to be their crew members and such are nice but don't deal with them if you want to hassle with security so badly that you just get so irritated I recommend flying with other airlines any Airline is better than this one and I will not take down this review until they fix there problems with in their Airline they're going to continue losing customers if they continue on this road because no one wants to deal with poor customer service and on top of that poor organization and ruining a family trip that was supposed to be relaxing instead it was a nightmare"
Cons: "No recibí mi equipaje completo."
Cons: "The plain was old meaning that the seats and entertainment system do not meet industry standards. TV screens were fuzzy, and many were not working properly. The service staff ignored my questions multiple times and I got the impression that they felt that they were doing me a favor by assisting me with simple tasks that are part of their job. I will do my best not to fly with El Al again."
Cons: "Charged for bags"
Cons: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
Pros: "הצוות משתדל"
Cons: "מטוס ישן מערכת בידור משנות ה 80 המאוחרות."
Cons: "No service on flight. Israeli disregard and stupidity.. fly Swiss zlufthsnsa or British Air and learn what your company fails to do."
Cons: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
Pros: "Israeli jewish airline"
Cons: "Safety movie didn/t work properly and we taxi back to the gate."
Cons: "Seats are uncomfortable and inappropriate entertainment."
Cons: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
Pros: "The food was good and the crew on board was pretty good."
Cons: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
Pros: "Crew space overhead"
Cons: "1 1/2 hour delay on board before departure: bathroom not clean"
Pros: "the food"
Cons: "international flight with out personal tvs in 2017 is just unacceptable especially for $1500. will not be flying with them again. poor planes"
Pros: "Pleasant crew; took off on time."
Cons: "rocking seat."
Cons: "Took 747 for 12 hour flight No wifi or anthing resembling a first run movie, There was essentially 4 options, the best were old tapes of Modern Family TV show. All of this was on a screen the same size as my cell phone Forgot to mention this was on a personally paid business flight. No way ever fly this airline"
Pros: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
Pros: "The blankets were warm and comforting. Despite a full plane, the bathrooms were kept clean."
Pros: "The flight was good"
Cons: "It was almost 2 hours delayed from the original departure time!!"
Pros: "Plane was clean. Flight attendants were helpful."
Cons: "Old plane Poor quality video and limited choices I''m only 5'6" and I had no leg room Food was barely edible"
Pros: "The crew is nice."
Cons: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
Pros: "On time fabulous service great processes"
Cons: "Should serve beer"
Pros: "Extra leg room."
Cons: "Video Screen did not work at seat. So did not have any movie to watch for the entire 10 hours. Paid 99.00 dollars extra to get more leg room, but unfortunately screen did not work."
Pros: "Flight was comfortable. Staff was nice. Uneventful trip."
Cons: "When I tried to reach el al by phone with a question, automated system told me to hold which I did. I held for an endless amount of time until I gave up. Several hours later tried again with same results."
Cons: "The seats are too small and aren't comfortable. When someone reclines you have no space left"
Pros: "Good food"
Cons: "Terrible service"
Cons: "Flight delayed so much that missed connecting flight. El al did not put me up in a hotel and I had to spend the night at the airport"
Cons: "Horrible flight. Horrible service. Horrible food. Plane is old, no entertainment, service is poor, airline is cheap. Can't even get water with meal!"
Cons: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
Cons: "El Al has a draconian carry on limit of 8 KG, which they enforce strictly. The also do not allow a personal item in addition to the carry on. This is extremely inadequate and will prevent me from flying El Al in the future."
Cons: "No tv for every seat"
Pros: "Security is top notch. The ones questioning you never take their eyes off of you. They are expertly trained to find terrorists. They do what they have to to keep you safe. They board early in order to leave on time. Staff was very attentive."
Cons: "The handle on my aisle is supposed to lift out, but had been damaged, and I could not lift it. Somebody before me yanked out the TV controller from it's wire and it was not fixed.."
Pros: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Pros: "We landed early, and the crew was attentive to me when I asked for my meal after they passed me while I was sleeping"
Cons: "The air conditioning was not working all that great (was an older plane but still). Seats were a little on the small side."
Pros: "The flight was on time and the crew was good. As a low budget flight, the only freebie was water. No real entertainment."
Cons: "No complaints"
Cons: "Check in was inefficient. I was assigned a seat and I was flying with my mom and we asked to be placed together and they said we'd have to pay to sit together. Boarding started on time but then on the plane was a disaster. It took an inordinate amount of time to board and get everyone seated. I was sitting the back of the plane and there wasn't enough overhead cabin space for bags since they back areas were filled with other equipment. The seats were horribly uncomfortable - between by legs getting smashed because of non existent leg room and with the chair itself just being awful. The room was so inadequate that the person sitting next to me was basically in my space unintentionally. There was no entertainment for a 4 hour flight which was awful. It was overall one of the worst flying experiences."
Cons: "No place for legs 11 hours flight! No wi-did international flight, behind technology very poor for an international flight for the price they ask they should be much much better, probably will be my last time with this company, they behind all other airline I used by far. Too bad."
Cons: "Everything too much racial profiling not fit for the 21st century"
Cons: "No multimedia system No AC Poor service"
Pros: "The flight attendants were wonderful, as always."
Cons: "Legroom was cramped, especially compared to my subsequent connecting flight on JetBlue. I had standard economy seats on both flights."
Pros: "The safety aspect of flying on EL AL"
Cons: "Plane was crowded and crammed. Old. Crew was less than helpful and for the most part ignored passengers or was unfriendly. Food was lackluster. Entertainment was poor and the screen was small and in poor maintenance."
Pros: "Entertainment system did not work at my seats on both legs on my round flight."
Cons: "Plane interior"
Pros: "The El Al crew are amazing, patient, and probably the best thing about the airline. The food was also very good for airplane food. The 747's need to be put out to pasture. Overall a very good experience for a long-haul flight."
Cons: "The boarding process had no process in Israel - I was in business class but had to wait in a huge line since everyone just boards when they want - even though there are zones printed on the ticket the airport personnel lets everyone board the plane at the same time and disregards the boarding procedure. No order whatsoever."
Pros: "Food was okay; make any diet"
Cons: "The worst part of this whole ordeal is that we paid for an El Al flight but were serviced by a completely different airline; very disappointing and deceptive. The airline "Prestige operated our flight from Toronto to Tel Aviv. The air plane and the crew were NOT el Al. The airline Prestige had an older aircraft with no TVs, entertainment for kids, the crew was not El Al for an overseas transatlantic flight VERY poor...on the return flight from Tel Aviv the same airline and aircraft operated by Prestige airlines was utilized and this time the ordeal turned into a nightmare. During take off from Tel Aviv as the plane was gaining speed to go into the air one of the tires blew and we almost had a catastrophe on the runway. We were on the runway for 2 hours and then deboarded; waited in TLV airport for 8 hours before taking flight on an actual El Al plane. The point that needs to be made is to verify that you are taking an actual EL Al plane NOT a partner airline....the airplanes on an actual El AL fight are accommodating and offer good service, food and entertainment (which is much needed on a transatlantic flight; especially if traveling with children)."
Cons: "Everything except aircraft crew."
Pros: "Good food comfortable seats in Economy plus. Very good service"
Airlines flying to Burlington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Burlington
Masks required on board, masks provided on flights to Burlington
Social distancing seating
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Testing for antibodies, testing for symptoms for flights to Burlington
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