Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Pros: "Everything was easy"
Cons: "Business class seats are snug for big people compared to other airlines"
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Cons: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pros: "We did not crash and we even were on time"
Cons: "Terrible service. I had to return my tray 2h after lunch since no one had picked it up. Ice cream stick melted on me because the crew had been chatting too long... A/V choice was reduced to very few for movies and I could barely see the screen anyway. Sound was awful and plug unreliable... Besides that, ti was not a bod 9h."
Pros: "Food and hospitality and staff"
Cons: "We were late 20 minutes and sat in tarmac another 15 minutes. Didn´t allow us enough time to get train, take bus, we had over 500 people lined up for bus, get through TSA, they pulled my suitcase for inspection, but didn´t look at it for 15 minutes until i called a supervisor as my connecting flight was leaving, and in fact, it had left as TSA does this purposefully and maliciously as it apparently happens all the time per ÇBritish Airways who had to reticket us. We had to return to A section another 20 minutes to be reticketed and luckily got on another flight to <madrid. Terrible experience with TSA. Very rude, angry, abusive staff."
Pros: "Plane was new and very comfortable. Smooth flight"
Cons: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."
Pros: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Cons: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Cons: "They did not give the gat no till the very end and the s cueing check was horrible when carrying a baby"
Pros: "The BA crew made every effort to insure a comfortable overnight flight. The crew were attentive in roaming without being intrusive. They seemed well drilled in serving on a red eye flight."
Pros: "The offered free WiFi didn’t work. And the access page had a bug. I gave up"
Cons: "The food service was so rushed, that after having asked for a cup of tea three times still haven’t gotten any. But the personnel was nice. Just rushed"
Pros: "very professional and classy cabin crew. The captain had excellent communication skills and it was a smooth flight"
Pros: "When I left my wallet behind in my seat, it was returned quickly with everything intact. This was most likely due to quick action by the Bulgarian security personnel, but whoever did it, I am very grateful!"
Cons: "The cart delivering drinks was not capable of providing a simple glass of ordinary water. I waited 20-30 minutes for a small plastic glass to arrive. The effort to sell their expensive bottled water instead was obvious. Not very customer friendly."
The crew, the flight boarding perfect. It was a nn EL AL plane, but it was OK but inside it was a zoo.
Pros: "Nice movie. Tasty salad meal. Crew was professional."
Cons: "Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers."
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Cons: "Hi I ordered a flight at the Kayak site with a suitcase. And when I got to the talk they told me you had to pay for the $ 70 suitcase. When I bought the flight ticket on the site I paid for a suitcase but at the desk they did not see it and I bought to pay again"
Pros: "Everything went went really well. The only problems was a delay of several hours which they posted so I knew in advance."
Cons: "High cost, no seat allocation at check, extra money for a small beg"
Cons: "There was a 4 hours delay, but we were upgraded to the newest plain. The Dreamliner..."
Pros: "Friendly staff and hardest working Stewardesses I've ever seen"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Pros: "Wanted to fly ElAl"
Cons: "Our light and interactive video did not work and the flight crew could not have cared less. We ended up having to move seats because we couldn’t read with no light after they dimmed the cabin crew."
Cons: "Too many passengers taking oversized cases on flight. As a result delays whilst luggage was removed into the hold"
Pros: "On time, clean on the plane."
Cons: "Air line was fine but there was a big queue for security for everyone at the airport, was slow going through there, probably took at least half an hour. Only got to gate just before closing as did other passengers on the flight. A member of staff near the gate was impatiently telling people to hurry up but we could n't help being delayed at the security check."
Pros: "nearly on time ( 5 mins)"
Cons: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Cons: "More communication from ground crew when boarding the bus to the tarmac."
Pros: "Seats were comfortable."
Cons: "Online layout of the plane is deceiving. The plane isn't separated into classes is just a standard set up throughout the plane. Also the more leg room seats that your party for is almost not worth it as the additional leg room wasn't even noticeable. Again the layout of the plane was standard."
Pros: "WE ARE STILL NOT HOME. WAS ORIGINALLY SUPPOED TO GET HOME AT 6P LAST NIGHT BUT BECAUSE OF CANCELLATIONS WE ARE STILL STUCK IN CHICAGO’S AIRPORT AND IM NEVER BOOKING THROUGH KAYAK OR KIWI EVER AGAIN. GETTING MONEY BACK FOR THIS BEYOND SHITTY EXPERIENCE STILL WOULDNT BE ENOUGH TO MAKE THIS RIGHT."
Cons: "ACTUALLY BRING GUARANTEED A FLIGHT HOME. WE ARE STILL TRAVELING OVER 24 HRS LATER. COMPLETELY UNBELIEVABLE."
Pros: "Courteous crew. Helpful at check in."
Cons: "No Entertainment. Luggage limits. No food. Selling items during flight."
Cons: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Pros: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Cons: "We will seriously think of a different air line"
Pros: "Staff were all frjendly"
Cons: "The plane came in early and we boarded on time but didn’t take off until 22;25"
It's a budget airline. Great for short flight. Smooth landing.
4 hr delay and only told less than 2hrs before. Only given water and nuts on the flight as complimentary service. Left to wait in rain before boarding.
To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.
I have been treated unacceptably by WizzAir aircraft crew in a previous flight, they threatened me and abused me, and I received an OFFICIAL written apology, but only two (2) months later. This flight had no such unacceptable behaviour, but it's not nice to be left waiting in the walkway (from gate to aircraft) for a long time, just so that the 'boarding' appears to be early, even if actual departure is not.
What I liked new airplane Sitting was extremely uncomfortable! Crew not smiley at all Always chewing gum
The flight was cancelled just 4 hours before the take off...
No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.
Pros: "The food and beverage selection as always. The seat was quite pleasant as well."
Cons: "Crew forgot to serve me when doing meal service. I got up and food but found it interesting that 2 flight attendants walked right by me without saying anything. The flight was late departing and arriving."
Pros: "I appreciate having updates about the flight mid flight."
Cons: "Better management of certain unruly passengers causing a scene by taking seats which were not for them because they can’t be bothered to book two seats together during the booking process and try and take a short cut when it comes to getting on the plane."
Pros: "The food was amazing as usual. The crew's service was great!"