Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
No entertaiment at all, it can be a little better
Tha table was dirty. I had to ask a crew member to clean it up.
Leaving Miami to Austin was a mess! TSA needs to do better job!
Pros: "It was a horrible experience"
Cons: "Everything could have been better especially the staff"
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "I was able to return home after my flight had been cancelled."
Cons: "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
Pros: "The flight went great. Even though it’s been raining for days. The flight was quick and we landed on our wheels."
Cons: "Waited to disembark the plane being told the sky bridge was closed. Watched two other flight land after us pull up to disembark. Now I’m going to miss my connecting flight. Oh well. Maybe next time it will be better."
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Pros: "Great 1st class service."
Cons: "Food served in 1st class fair"
Cons: "INTERNET is difficult to figure out in these AA flights"
Cons: "Very uncomfortable and very cramped seating"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Friendly and attentive. Communicated well throughout the flight."
Cons: "Just uncomfortable on the tiny planes."
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Smooth boarding, polite & effective crew, functional aircraft, nice weather"
Cons: "The seat in front of me reclined so far that the guy in that seat had his head less than a foot from my face and my knees were being smashed by his seat. Very painful."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Cons: "Delayed by 90 minutes."
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Cons: "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "Non stop flight.wifi."
Cons: "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."
Pros: "Boarding process was very good"
Cons: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Pros: "Smooth and easy flight."
Pros: "Very clean. Staff was very friendly."
Cons: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Pros: "How nice the crew were through it all was great! Flight to D.C. was smolth too."
Cons: "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."
Pros: "Always we have a good experience"
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Pros: "Loved the comfort of the plane. There was generous seat space especially when reclined in the main cabin. Personal entertainment screens with abundance of options to choose. Flight crew was very pleasant and helpful. T"
Cons: "The flight was over an hour delayed in boarding and departure without any reasoning."
Pros: "Crew was nice"
Cons: "Really bumpy"
Cons: "Every single bit. Was horrible and the crew was just aweful."
Pros: "Delayed without announce which made us worried since we had expensive international flights followed"
Cons: "More information and announcement for people when delayed ."
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "roomy flight, great movie selection, food was great"
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "Flight was on time"
Cons: "Boarding is typical disorderly. Seating us getting smaller."
Pros: "Very friendly staff."
Pros: "It was a good flight, even though packed and I was in an unwanted middle seat. (I made the reservation on flight # 16 at 12:30 and when I went to check in found i was on flight # 12 at 11:11 and had been assigned a middle seat. The problem was probably made by me because I did receive a notice that a flight had been changed and I didn't follow up to see."
Cons: "There was a real problem at Baggage claim. More than an hour after the plane had landed and no baggage. The plane touched down at 7:41. I did not leave the airport with my bag until 9:15. Bad"
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."