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My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.

I was not allowed to cancel the flight, customer service is atrocious

12 hours flight. Only one meal, not enough food. At the galley only water during the flight. Lavatories not clean. Headsets at extra cost.

Need to pay for a cup of water. No food. Need to pay for headsets.

No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.

Very small dinner, NO breakfast. You have to buy an earphone.

Well, I'm not too happy with the service a flight for 9 hours with only a cup of water or wine. Food only service you one-time I bind flights many different airlines and they make sure that you feel comfortable with the food and drink

Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.

Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.

Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.