AR changed the departure time twice. Then, we were seating at the aircraft for 45 minutes. The meal was a simple muffin and a drink. No entertainment. Very poor service. Sad, considering AR was once among the Top airlines in the world.
Cons: "Due to COVID it was ok"
Cons: "All seats taken, no real COVID protocol. No food, no drinks."
Pros: "La tripulación"
Cons: "El manejo de equipajes nunca llegaron"
Cons: "Boarded the plane and then de boarded to find out that the flight had been rescheduled possibly 12 hours. I still don’t know what the problem was. Luckily it only ended up being delayed 7 hours instead of 12"
Pros: "Yes! Everything was comfortable and on time. Everyone was courteous. I had a great experience."
Cons: "Better seats and better boarding access"
Cons: "They broke both of my luggage and don't recognize a thing!"
Cons: "NOT BROKE BOTH OF MY LUGGAGE NEXT TIME, if ever I have to use that airline again. They destroyed my luggage and didn't recognize a thing."
Cons: "Renew movies and music in the media center"
Cons: "The ham and cheese sandwich was barely acceptable"
Pros: "The flight was ok and on time, but we had to wait to get our luggage for about an hour."
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "Fast boarding."
Cons: "Basic food. No entertainment."
Cons: "It took very long to get the luggage after we had landed"
Pros: "On time, efficient boarding, entertainment console."
Pros: "Crew and entertainment."
Cons: "Food and lack of spirits besides beer and wine."
Pros: "Everything was great. No problems at all. Very professional staff!"
Cons: "My only complaint was the food was loaded with carbs. Bread more bread and lots of sugar. Other than that everything was fine...."
Pros: "Boarding the plane back to front is common sense! Food was decent, the dessert was somehow really delicious."
Cons: "Checking-in in Argentina was chaotic and hard to understand, but they got the job done, apparently they have a system that works for them, but as an outsider it's hard to recognize. Way too many announcements for an overnight flight. They also served breakfast at midnight for some reason? Could just be the awkward time of the flight."
Pros: "No real complaints about the flight itself. Crew was friendly and the food wasn't too bad. We actually got there 40 minutes early."
Cons: "Seating was pretty tight and there was no in-flight wifi at all. That was a big problem for me since I was planning to do work on my flight/"
Cons: "We were seated in the front row in order to have our daughter use the bassinet, but there were no bassinets available."
Pros: "For some reason - no explanation - they pulled me from the back of the line and expedited my boarding."
Cons: "Rrading light didn't work. Food OK, not very good. Seats very tight, really cramped."
Pros: "Easy check in and clear directions for boarding, on time...and no problems with the flight."
Cons: "I needed to check my carry on bag because it was over 8 kg."
Pros: "Direct from BA to NYC"
Cons: "Very cramped seats. Limited entertainment selection."
Pros: "Everything worked out on time. Plane with renovated interior, large screen IFE, food just normal airplane food. Movie selection a bit mediocre. Received excellent service from staff in Buenos Aires (had to check in extra bag that my family had there, it was oversize and the agent took extra care, walked me to oversize bag check)."
Cons: "No food, only soft drinks. No entertainment No wifi"
Cons: "Flight was cancelled and I could not do my trip"
Pros: "Smooth and on time flight. Food was lacking considering 6am departure."
Cons: "Food was lacking considering 6am departure"
Cons: "We were in the exit row. They made us put our light jackets in the overhead bin while letting 4 others keep them in their laps. When I pointed to the other jackets, the two attendants looked at them and then just moved on. 9 flights in 21 days, all flight attendants on the other airlines we flew were friendly and pleasant. Aerolineas Argentinas attendants were grim, unfriendly, and we believe singled us out for being from the US."
Pros: "If I was trying to get to Mendoza, the delay would not have been cool, but since we knew about the delay ahead of time, we were able to go have breakfast, lunch, and a couple hours at the hot springs. Thanks for the heads up!"
Pros: "The modern airplanes, and exiting gate on time"
Cons: "The plane did not have entertainment screens or a radio to listen"
Cons: "Flight cancelled without giving me a solution for my connection flights. I LOST THEM!"
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Pros: "Efficient boarding, pleasant crew, air conditioning worked well."
Cons: "Tight pitch between rows of seats. My knees where practically pushed up against the seat in front of me, and I'm only 5'9". For a 4.5 hour long flight, to be served crackers and cookies is just unacceptable. There wasn't even an option to buy food onboard! And with all the airlines that have entertainment onboard, it was disappointing to just stare at the fabric of the seat in front of me."
Pros: "The airplane was a newer one that was very comfortable."
Cons: "Aerolineas staff was very rude during airline strike"
Pros: "The flight was great it was kayak that was the probekm"
Cons: "The kayak app showed the wrong time for my flight. Luckily we got there early and we're able to board right away. My next flight is also showing the wrong time. I can't use the kayak app if it's not reliable. The time still hasn't updated even after landing."
Cons: "flight cancelled just informing me the night before departure. no redirecting, no options, no reimbursement"
Cons: "My ticket was not in the system flight network had messed up the booking so I had to rebuy the ticket"
Pros: "IFE had been upgraded to include on-demand content. AR's pilots are some of the best in the market, with lots of training; had a very smooth flight experience in that regard. Early arrival, prompt departure."
Cons: "Horrible food, nearly inedible. Bathrooms were a mess after just a few hours (of a 13-hour flight). Flight attendants were MIA immediately after dinner service and did not check up on passengers proactively. Boarding process was disorganized."
Pros: "Aviones nuevos."
Cons: "El catering"
Pros: "Professional operation"
Cons: "The food Was poor"
Pros: "Left on time, plane was comfortable and clean and the crew was very polite."
Cons: "Meal was a bit small"
Cons: "Non-vegetarian food not available"
Pros: "Flight was empty! Full of space to sleep"
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Pros: "I never flew to Rome because of LATAM!"
Cons: "Flying home"
Pros: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Cons: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "My fight was on time!"
Cons: "baggage delivery"
Pros: "Crew very nice chicks"
Cons: "Is like flying in the floor, very uncomfortable"
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "Everything was great."
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Pros: "The comfort of the new Sears at economy-a class"
Cons: "Poltrona dura e desconfortável Tomadas de energia não estavam funcionando Temperatura muito baixa (estava frio)"
Pros: "our flight back home went smoothly"
Cons: "our flight from LAX to Montevideo was delayed by 8 hours, making us miss our connections. We arrived day late. Our luggage a day after that. Our friends went back home on another LATAM flight from Buenos Aires that was delayed. They were flown for 2 days around South America before making to LAX."
Pros: "The plane crew was fine and the pilot kept is informed"
Cons: "Flight delayed 154 minutes. Lines to board were not marked as to which lone to use. No info provided by airline personnel to assist in choosing which line. Long wait for luggage. In excess of 25 minutes."
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Pros: "The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!"
Cons: "Latam screwed my son in law, pregnant daughter, and 2 year old grandson. Due to a delayed Latam flight, they missed all international connections. They were stuck in Santiago for 4 days with no help from Latam. Their bags were lost by the airline. NOBODY behind the counters took responsibility to help get them home!! Their passports, credit cards and money were all stolen during this 4 day period."
Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Cons: "They were unable to check my bag through my final destination thus I had to clear customs, secure my checked luggage, and recheck. If the agents had responded to my situation and taken charge, I would have made my connection."
Pros: "comfortable, smooth flight"
Cons: "Delayed take off due to mixup between crew and passengers... a lot of seat changing before we got cleared for takeoff."
Pros: "Having to download an app to have access to the entertainment was a big inconvenience."
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Pros: "Great service!"
Cons: "The food"
Cons: "Flight has been delayed for over 12 hrs. I still haven't left LIM :("
Cons: "I showed up to my flight from Lima and was told by Latam that my flight wasn't in their system. Due to the late hour and lack of customer service agents by the time I was able to get to the front of the line (phone calls didn't go through to anyone) the time had passed for me to even check in. According to Latam, Virgin changed my flight and forgot to rebook my return home. I ended up sleeping at the Lima airport, paying out of pocket almost $2000 and having to fly through Miami. No one took responsibility for the fact my ticket was changed and I wasn't informed - unacceptable."
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "I enjoyed the customer appreciation the crew showed, at all times. Catered my vegetarian diet and their food was exceptional!"
Cons: "Had minor technical problems with my headphones. However, my flight was not crowded and was able to use the empty seat next to mine to watch a movie."
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Cons: "Customer service was not friendly or helpful in any way shape or form. not concerned for its guests or empathetic. the only thing that came across was that they sincerely didn't care even to make the airline more $$ in selling an upgrade of seats!"
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Pros: "seats were larger than US flight."
Pros: "How it moved"
Cons: "That it didn't move too much."
Pros: "Comfortable seats on plane, good food. Good selection of in flight movies and television shows."
Cons: "The boarding process could have been a bit more organized, but it is a small airport and the general line moved quickly."
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Cons: "Everything. We booked flights a half year in advance yet they forced a couple of us to upgrade to premium in order to get seats. They then separated one of the couples with premium seating without notice so some other couple could sit next to each other. Their website didn't allow us to use an electronic boarding pass. Its cumbersome and uninformative. Some of the attendants are incredibly rude."
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "The crew was very polite"
Cons: "The food didn´t had flavour, tasted like nothing"
Cons: "Food options and number of times meals are served could be improved."
Cons: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
Pros: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Cons: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Pros: "The flight was on time and the staff were great."
Cons: "The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything."
Pros: "They let me sleep and didn’t wake me for food or beverages."
Cons: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."
Cons: "Better plane Leave on time.....almost missed my connection to NY Lost my bag"
Pros: "Open seat right next to me"
Cons: "The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person"
Pros: "Crew was very accommodating and sensitive to the fact that I was traveling pregnant and with a small child; more than other airlines I’ve been on recently."
Cons: "There was a slight delay in takeoff and it seemed like very strict policies about baggage allowance on board."
Cons: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
Pros: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Cons: "The flight was 20 minutes late boarding us, and the plane took off over an hour later than expected. The boarding gate was so close to the other two next to it, that were also boarding at the same time, it was impossible to hear what was being said and know what was going on. the crew also lost my luggage on the flight from Madrid to Valencia and I have still not received it"
Pros: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Cons: "Not many toilets serving the back of the plane."
Cons: "Air Europa is the worst company in the world."
Cons: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Pros: "We did arrive"
Cons: "15 mins late...boarding...looked like a circus...got double billed for my luggage...person in charge of boarding ...total B to customers.... There are other options...take them."
Cons: "Compre mis pasajes con derecho a 2 maletas de 23 kg cada una y llegamos al mostrador y nos dijieron que no teníamos derecho a maletas, por lo cual tuvimos que pagar 173$ por maleta, es correcto ?"
Pros: "Good seating space."
Cons: "Food & drinks are expensive, but we brought our own."
Pros: "Everything was good."
Pros: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Cons: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
Pros: "Very helpful crew. Courtious"
Cons: "Food could be better in flight."
Pros: "Price paid"
Cons: "Food and drink options were mediocre. Also limited entertainment options..."
Pros: "Vuelo de la excelencia"
Pros: "The airplane was clean, and the staff were correct and professional."
Cons: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."
Pros: "Modern airplane with proper space between seats"
Cons: "Too many babies that were crying all flight"
Pros: "Great flight on business class"
Pros: "I really liked the food throughout the flight and the crew was amazing!"
Cons: "We were not allowed to check in online and we had to be at the airport hours to check in physically but there was no counter with airEuropa, so we had to wait until the people arrived then we had to make line which was long! We had issues with our bags so we had to check them in, which was okay since it was free. The space in the airplane was so tight that it was not comfortable at all."
Pros: "Very friendly."
Cons: "Everything was perfect. Can't complain everything was good."
Pros: "On time and a nice crew."
Cons: "Terrible food, entertainment, seat and amount of leg room."
Pros: "Generally, a fairly good airline. The crew were exceptional."
Cons: "Boarding was delayed, first an hour, and then two. However, no one updated the departure board at the gate nor offered any information without being asked first. Their app and online check in is woeful. Especially if you try to add a miles account."
Pros: "Good entertainment and comfort seats"
Pros: "Great plane"
Cons: "Slow baggage delivery in Barajas"
Pros: "Check in perfect directions great plane great sits comfortable"
Cons: "The flight attendants could be a little bit "nicer" The food -- so so Movies OK"
Pros: "Planes were fairly new and clean"
Cons: "Their automated random seating will not work on all computers."
Pros: "Well maintained aircraft"
Cons: "Crowded seats"
Cons: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
Pros: "The length of the flight. The crew was very polite."
Cons: "The airplane was old, the food was OK for breakfast but the dinner was bad. The check in app didn't work properly and I was not able to get the boarding pass of the seat I wanted. It isn't a direct flight, there is a 2 hours stop in Asunción and you have to take everything with you like you were changing planes. They should allow to leave stuff one the plane. Also, be aware that 50+ HK seats are reserved for the crew, I selected one of those in the outbound flight and they changed me to another seat that was near the toilet with no window. A really bad flight."
Pros: "Everything was just perfect. I will flight with them again."
Cons: "The boarding procedure need to improve."
Pros: "The entertaiment and the crew were fine."
Cons: "I did not like the food and I spent more than an our in the line of aireuropa in Madrid airport to check in the luggage. The space between sits us not enough."
Pros: "The staff is very helpful and the food is very good."
Pros: "I arrived."
Cons: "The flight was 1 1/2 hours late. Large person in the seat in front of me and when she reclined I couldn't cross my legs. And I am only 5'2", I can't imagine a tall person coping. Not very clean aircraft (fork and wrappers from earlier flight lay at my feet). Cheap fair, but you get what you pay for. We did not receive the upgraded seats on any flight we booked. Poor customer service."
Pros: "Lunch and dinners and service was better in this fly compare to my last 2 trips same fly itirenary"
Cons: "Snacks (breakfast or PM snack) Also this is the 3rd fly that I take in las 15 months and alwyas de plug on the seats are either damage or do not operate. 3 out of 3. Please conduct an assesment of your PM verification"
Pros: "Food was better than I remembered from my last trip with AirEuropa in 2010."
Cons: "Not related to the airline, but customs arriving in Miami was a horribly lengthy process. I guest that's the norm now a days."
Pros: "The price, the professional touch down upon landing."
Cons: "Too long time to clear the table during that time, my neighbor had to go to the toilet so we needed to work on it The flight attendant deliberately delayed my request for water until she was making the beverages round to all.."
Cons: "DIDNT RECEIVE MY BAGGAGE, FLIGHT WAS DELAYED, NO FOOD NO ENTERTAINMENT"