Cons: "No hard liquor. Only wine"
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Cons: "More space and larger selection of movies and shows."
Pros: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
Cons: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
Pros: "The food"
Cons: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Cons: "In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it."
Pros: "Crew, service, clean. Free wifi."
Cons: "Nothing . Perfect flight."
Pros: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Cons: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Pros: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
Cons: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
Pros: "Nothing to get imprese"
Cons: "Good attention, standard flight"
Pros: "Comfort Crew was nice"
Cons: "Food bad taste Small tv screens Bad quality"
Cons: "Delay, food, entertainment"
Pros: "Not much."
Cons: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Cons: "Storage is too small for trolley or even a computer bagpack"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"
Pros: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
Pros: "the part I liked was that the plane didn't crash."
Cons: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Pros: "Staff was great!"
Cons: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Cons: "To small plan"
Cons: "CHECK IN TOOK VERY LONG TIME"
Cons: "The plain was old meaning that the seats and entertainment system do not meet industry standards. TV screens were fuzzy, and many were not working properly. The service staff ignored my questions multiple times and I got the impression that they felt that they were doing me a favor by assisting me with simple tasks that are part of their job. I will do my best not to fly with El Al again."
Cons: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
Pros: "The food was good and the crew on board was pretty good."
Cons: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
Pros: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
Cons: "That the passengers left such a mess and I felt sad, over all a great fought."
Pros: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Cons: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
Pros: "The crew"
Cons: "The seats"
Pros: "Nice service"
Cons: "Dinner was a sandwich"
Pros: "Nothing was particularly good."
Cons: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
Pros: "Entertainment system did not work at my seats on both legs on my round flight."
Pros: "The flifht was not fully booked which obviously had a positive impact on crew and service"
Pros: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
Pros: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
Cons: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
Pros: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
Pros: "the website is impossible to use when it comes to prepaying luggage. very omplex."
Pros: "the crew were trying to do a good job."
Cons: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
Cons: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
Cons: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Cons: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
Cons: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
Cons: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
Cons: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
Pros: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
Cons: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
Pros: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
Cons: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
Pros: "The stewardess were very sweet and tried to get it working for us"
Cons: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
Pros: "Nothing in particular"
Cons: "Flight was late. Old aircraft. Very little space between the seats."
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
Pros: "Lousy service"
Cons: "Free light drinks"
Pros: "New aircraft, had a VOD service in your own device, also optional paid WiFi. We were offered water during the flight. The price was good and everything went smooth."
Cons: "Security in PRG airport is done at the gate - after the duty free shops, so there's no way to go back. No toilet or water fountain at the gate area after security - only a vending machine is available and benches. You can bring liquids bought in the duty free shops only if you ask at the cashier to get it packed in a special bag. That's probably not the airlines fault, but it is something to note when departing from PRG. The check in process is also very slow, that is due to Israeli security questioning, the line gets all around the terminal."
Cons: "It was a terrible flight in most of the citiries"
Pros: "The crew was amazing and flight was comfortable. Leg room fine. They turned off lights so we could sleep."
Cons: "Seats could use a bit more padding."
Cons: "Flight was delayed more than 2 hours."
Cons: "Arkia changed there flight hour and no one updated me. I almost missed the flight. It was messed"
Pros: "The crew was nice It was ok for a short flight"
Cons: "There was a big delay and the airport boards weren’t updated The plan is small"
Cons: "There was a delay in flying The service was terrible And the airplane is old and uncomfortable. The flight attendants did not relate and really gave the feeling unpleasant"
Pros: "short flight"
Cons: "delay in tack off of 3 hrs without air conditioner and food"
Cons: "The delayed in departure"
Cons: "The flight took of right on time.The staff was very nice"
Pros: "boarding is terrible, luggage was damaged, staff is unfriendly."
Cons: "Arkia replaced and sold the flight to other company . Seats were very very uncomfortable. the service was bad . boarding took lots of time ."
Cons: "Arkia airline was replaced by chezc low cost air lie . the gap between seats were the worst ever . the seat i front of you was on my knees . could not move the legs . boarding was late . boardinf anf disambarcking were by busses and not direct to airport !!!! low cost - no !! Its a fraud - we paid for regular Arkia flight and ended up with low low low service !!!!!"
Pros: "Good price, nice crew, on time. Pay less? Don't expect much."
Cons: "Very old plan, small seats, poor website (manage your trip)"
Pros: "CHECK IN"
Cons: "NOT COMFORTABLE SITS"
Cons: "מושב בו ישבתי היה גרוע כיסאות בשורה 14. מה זה הדבר הזה כסא ללא יכולת כיוון"
Cons: "I was hospitalized and had to change the travel dates. Arkia refused to change my travel dates even though it was 2 weeks before the initial flight."
Pros: "the mail about the schedule Update prevents wasted time in the airport If you had sent an e-mail on the second delay we would have stay at the hotel and not falling asleep on the carpets in a cold, closed airport."
Cons: "There was another delay after the timing update, it would be nice if you could update it again. A night out at a cold airport , all the shops closed is really unpleasant. In the plane there were not enough blankets for all three of us! and it was very cold all the flight. When we turned to the staff they told us they were sorry and the blankets run out ... They could not find us even one blanket we could share..."
Pros: "The mail about the delay"
Cons: "3 hours delay Leaking AC Delay on arrival-waiting on ground for available spot in airport and finally being transferred via busse which took another 20 min. Very loud and annoying noise during flight (and I had my share of flights...)"
Cons: "Food had to be specially requested and was not given automatically as customary. So I almost missed the meal."
Cons: "We (me, one pregnant wife and two kids) had to wait 2:40h in line for check-in in spite we arrived 3 hours prior to departure to the airport. There was no way to do the check-in online. Security have asked everyone to open their suitcases before depositing them in the check-in. After check-in we had to run through the airport to the gate as check-in completed only 20 minutes before departure. Because of the line and the lack of online check-in we got lousy seats at the end of the plane. The flight itself was lousy as well. It was a night flight but there was light for most of the flight and noise due to the insistency on serving cold sandwiches. After landing we had to wait more than an hour to get the luggage. One of the worst flights ever!"
Pros: "Efficient, quick check-in, quick boarding. This 50-minute flight will save you 4 hours of driving at least!"
Pros: "The crew were very nice and helpful. The airplane was clean."
Cons: "There's no entertainment in spite the flight duration was more than 4 hours. The food was cold sandwiches in stale buns. Boarding was not well organized and was done in busses. Flight was 15 minutes delayed."
Cons: "Flight was delayed, and above all the luggage was not board on the plane. This was however said to us after the plane was boarded and on the way up!!! That is when we also heard we are landing in Rhodos on the way to Tel Aviv to refuel the plane because of a technical thing which they knew even before the flight. So the flight was few hours longer. The plane was old and with this "error" you get to pray you ll even reach your destination. . Food? No good on the flight, only water to drink. You can buy something from the free shop while flying!!! Afterwards we had to wait for our luggage for 6 days being told it is gonna be delivered to us every day. Unless you have nerves to spare and you wanna argue a lot, and I mean A LOT, do not fly with this company!"
Pros: "The crew was nice"
Cons: "Food really bad. Delayed. Old plain."
Pros: "The stuff were nice after we left..."
Cons: "We ordered the flight 3 months ago. A week before the flight, after all of our plans were booked, we received email about 2 hours delay! When we arrived to the airport, we discovered that the flight is operated by other company (Travel Service) and when we arrived to the boarding gate, we discovered that there is another delay because the airplane arrived late! Another 60 minutes delay, we landed around 23:00,and basically - it ruined the first days of our trip, since we made plans according to 19:30 landing !"
Cons: "I got to the airport and I was stranded because there was no such flight please credit my account immediately. I also called several times before hand to confirm my flight and was sent emails with the same ticket information. And incredibly rude customer service. I also had to re-purchase a new ticket from another airlines, which I also believe in good faith you should pay, to make up for the incredible inconvenience you put me through."
Cons: "Check up security was extremely bais...... and un human with way they did their security checks. Unacceptable and time consuming. My personal belongs that was suppose to come with my hand loggage they obligated me to go in my check in loggage. The danger to that is that third parties could touch my belongings or even break carting the bag to one side to another.."
Pros: "aircon worked well, boarding was easy"
Cons: "half the flight was children and they were not quiet. There was lost of screaming and crying"
Pros: "Atentive and nice crew"
Cons: "Uncomfortable sits... no food..."
Cons: "Boarding was a zoo. Plane old and tight."
Pros: "Everything ;) plans , food and service"
Pros: "Nice, short flight from tlv to Eilat"
Cons: "Nothing. The entire flight was just wonderful"
Cons: "vayama are the worst booker ever. i have never received such unprofessional service in my life. i never thought it could exist and i come from israel."
Cons: "The flight was delayed 2.5 hours and they were not keeping us updated, the plane was so outdated and old the seats were horrible, the food was beyond awful, and it was also not an arkia plane it was another small random airline's plane....overall the experience was NOT GOOD"
Cons: "The fact that there was no online checkin :/"
Pros: "Great customer service. They changed our flight without any questions. Smooth flight."
Pros: "The crew was very nice."
Cons: "Terrible food - you offer one sandwich for a 5 hour flight? If this is a low-cost then at least offer the opportunity to buy food.. Overcrowded plane - this is a very old plane, no space to move, and boy it was crowded."
Pros: "It was fast"
Cons: "The drinks"
Cons: "Ground support for landing in tlv is horrible waiting for bus outside plane for a long time even thouh flight was on time"
Cons: "Plane was delayed by two hours"
Cons: "1) the flight delayed 2) the aircraft is old and so dense 3) the crew messing with things that i didnt experience in other flights, like telling me to remove the headphones while take-off and landing. 4) the meal was very poor 5) no Entertainment at all and this is international flight! (4 hours) the overall felling was bad... i wont but another arkia flight"
Pros: "I don't recommend this airline and security was horrible"
Cons: "Everything !!!!!"
Pros: "המטוס, הטייס, הליך הצ'ק-אין והבורדינג."
Cons: "הכיבוד במהלך הטיסה היה מינימלי מאוד, ברמת העלבון (שני ביסקוויטים). אפשר היה לתת מעט יותר."
Cons: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Pros: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Cons: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Cons: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Cons: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Cons: "Wait time, customer service"
Pros: "Everything was smooth from boarding to landing."
Cons: "Landing was very rocky"
Pros: "Ontime departure and arrival. Friendly crew. Comfortable."
Cons: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Pros: "The price"
Cons: "The mass"
Pros: "The price"
Cons: "The seats"
Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Pros: "good crew."
Cons: "very not comfortable chairs"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "My bag did not arrive"
Pros: "price good -- and it worth try again -- get more from this price"
Cons: "Late boarding for unknown reason."
Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Pros: "As noted above"
Cons: "Nothing really"
Pros: "Everything was on time, crew was nice, a lot of empty seats"
Cons: "Noisy children..."
Pros: "Crew was very nice. Seats were comfortable."
Cons: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Pros: "We did an error in booking the return date, & found no point of contact to change the date"
Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Cons: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Pros: "It is fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give you water."
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"
Pros: "If all you care about is price, then this is the way to go"
Cons: "flight was late, Istanbul airport has limited wifi (have to buy 30 euro at restaurant to get access)"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Pros: "The actual flight to Turkey was ok. nothing horrible happened."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
Cons: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."
Pros: "No things"
Cons: "All of things"
Pros: "flight happened"
Cons: "quality didnt seem high flight was a little late"
Pros: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"
Pros: "Cancelled my out bound flight from tel aviv with I notice. Can't contact them etc. horrible situation"
Pros: "No delays"
Cons: "No complimentary food"
Cons: "The layover time in a very small airport (sabiha), but i knew about it beforehand."