The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "The crew were all excellent"
Cons: "Dinner choice was poor. Starter was just a few salad leaves."
Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Cons: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Cons: "Flight left on time and arrived 30 minutes early! Great crew. No complaints here!"
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Cons: "I had an isle seat. I felt jostled all the time."
Pros: "Crew was nice, despite multiple hoardings and time delays."
Cons: "Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou"
Pros: "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Cons: "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
Pros: "Worst customer service ever no one ever answer the call also no one ever answer call from vayama DO NOT BUY FROM VAYAMA"
Cons: "Honestly never buy a ticket from a vayama or kayak worst companies to buy ticket from I wanted to extended my ticket and they were charging me $1200 for extending my ticket from Lahore to New York ... instead I just missed my flight and got new ticket for $500"
Pros: "Turkish Airlines is a class act."
Cons: "My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible."
Cons: "Not much leg room on economy class. 200 $ extra makes the trip better"
Pros: "The inflight entertainment."
Cons: "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"
Pros: "the flight attendants were more present and even spoke English."
Pros: "-Boarding was easy - The crew was very friendly and helpful"
Cons: "- The leg spacing was not sufficient - The sandwich served was average"
Pros: "The flight itself was comfortable and pleasant and the crew helpful. Customer Service dept in Chicago was helpful when the flight arrived late and we had to be rescheduled."
Cons: "Flight was late leaving which means I and many others missed out connecting flights. However, Turkish put us up in Chicago overnight and provided us with food vouchers."
Pros: "Wheelchair passengers should like any other flight have gate to gate service."
Cons: "Wheelchair service. Very poor"
Cons: "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Typical flight to Peoria. Had to deplane in Dallas due to lack of AC and other technical problems.
Cons: "If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel"
Cons: "Change your fist class cabin. If we’re paying that much for a 4 hour flight we should be in a better cabin. The flight from Lax to O’Hare was great but the plane coming back is old and ragged"
Cons: "Boarding is so disorganized. Really Group 9 is just a way to make the passengers wish they had chosen a different airline."
Cons: "Over 3 hours late for no good reason. Took an hour for maintenance to show up to sign a piece of paper. Changed departure gate 3 times. Wake up American, you’re service has gone completely to hell. And hellish is how I would describe the experience of flying on your airline"
Pros: "The flying crew was excellent, boarding was amazing.."
Cons: "It is a international fry? if a fly takes more than 2 hours it need some entertainment and may work with a bigger aircraft.. and some small byte .."
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Pros: "I was upgraded to economy plus at no charge As there were empty seats"
Cons: "Get more check on agents. Be more efficient with the upgrade bid eponse. Don’t be late!"
Cons: "For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair"
Pros: "I’ve upgraded my ticket to business .very comfortable and good service"
Cons: "Time of departure.we had to wait in the airplane for 50 minutes due to busy traffic in the aire . Coming to Israel we’ve waited at least 30 min till the baggage started to come out"
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Pros: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
Cons: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
Pros: "Crew was unusually helpful and nice. There were 2 plain clothes air marshalls on the flight. Made me feel much more secure than any other airline."
Cons: "My new Samsung Note 8 wouldn't charge on the old El Al planes. Either with 110 or 220 adapters."
Pros: "The flight wasn’t full"
Cons: "I would have liked to get a small bottle of water when I bord"
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"
Cons: "I was told on the airport that I was downgraded from Business to Economy since they overbooked the flight and gave my seat to a crew member. I had to sit separately from my husband, who’s using a walking stick due to a knee injury and thus needs help. The staff treated me poorly and I definitely won’t fly with EL AL ever again."