Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "Nothing I couldn’t get this flight because of the delay of the previous one"
Cons: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth."
Cons: "Seats are cramped in coach. Fact of life for all carriers."
Pros: "There was an agent named Christopher working at the Delta terminal in San Diego, and he was tremendous to work with."
I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Cons: "Flight was super hot! And uncomfortable. Not sure if A/C was working"
Pros: "No"
Cons: "There is nothing that this company can do to be better."
Cons: "We were inconvenienced with the requirement to check our baby seat and stroller at the gate. We were expecting to gate check it and found it inconvenient to have to retrieve it from baggage claim."
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Cons: "Business class - never offered food or drink for entire flight."
Pros: "In flight entertainment and mood lighting"
Cons: "No delays and not having someone taking up my seat"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Flight delayed for over an hour Only served water Sodas on demand"
Cons: "Staying on time"
Pros: "The flight attendants and the pilot were absolutely amazing!!!! The flight was nice and smooth i didnt even realize we were landing until we hit the ground. Perfect staff."
Cons: "The snack(maple cookies) weren't that great i would have preferred maybe pretzels"
Cons: "Disappointed that the flight was United. I thought I booked for Lufthansa & therefore expecting to fly Lufthansa. Crew not as friendly. Food not up to par compared to Asian airlines for international flights. Cheese sandwich for lunch? My TV monitor wouldn’t readily reset."
Pros: "This was an overseas/overnight flight and I was a little concerned because last time I had a 10 hour flight with United (NY to Hawaii) they gave us nothing but water and pretzels. This time we got 2 meals, dinner and breakfast, plus beer and wine. Service was very good, staff very friendly, flight on time and comfortable."
Cons: "I was billed for 58$ for check-in baggage despite I upgraded my seat to economy plus paying 187$."
Pros: "Stroowafel was excellent as was the coffee. Mobile app is well-designed."
Cons: "Tightly packed cabin seating reminds me of an AMC theater."
Cons: "Worst food I've ever had on a plane. Entertainment and internet down for half the flight after a delay at the airport for maintenance. Finally had United app. No free WiFi."
Pros: "Toilet is clean and seat is pretty comfortable for a long flight"
Cons: "Food taste is no good, no child meal and entertainment choices so limited and earphone is not comfortable specially for a long flight. No priority boarding with kids"
Pros: "crew was apologetic"
Cons: "no movie service, no wifi. this is the 3rd time this has happened to me on an international flight to China on United. so bad. every other airline has it all together"
The crew, the flight boarding perfect. It was a nn EL AL plane, but it was OK but inside it was a zoo.
Cons: "The crew members did not know if the food was or did not have a cholov yisroel option"
Pros: "Nothing horrible old plan no real entertainment and was obvious the crew didn’t want to be thwre"
Cons: "Every part of the flight from start to finiah"
Pros: "Nothing except that it got me safely to my destination"
Cons: "Food was terrible and there was a long human hair in my beef. Entertainment was one thing only, and it was in Hebrew with Hebrew subtitles. Bathroom was out of TP, not very clean. Crew was abrupt and service was very limited, with one having to walk to the galley for coffee or tea after the meal."
Pros: "I WAS PROMISED THE ISLE SEAT BUT DID NOT GET IT.I WAS UNCOMFORTABLE THE WHOLE TRIP .I HAVE HEALTH PROBLEM I ONLY NEED THE ISLE,"
Cons: "NOT HAPPY WITH MY SEAT EVEN THOU THAT I WAS AT THE AIR PORT 4 HOURS BEFORE STILL WAS NOT ABLE TO GET AN ISLE SEAT.NOT HAPPY."
Pros: "Friendly crew. Good service and a pleasant flight."
Cons: "Seats were crammed. No TV entertainment. The terminal was at a corner of the airport with no food..."
Pros: "Friendly staff and hardest working Stewardesses I've ever seen"
Cons: "There was no lights in the cabin for reading!!! My personal screen didn't work. They gave me a ipad after a few hours but the battery had 6% battery and I couldn't figure out how to work it."
Cons: "I was duped thinking this was an El Al flight but it was a cheap brand of El-Al, called UP. They did not serve food (only for sale, even coffee), and charged extra $80 for luggage. For this price I could have flown Lufthansa and enjoyed the benefits."
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"