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The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.
The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.
More storage space and leg room, but all-in-all a wonderful experience.
Flight was canceled 12 hours before take-off due to “weather”
The flight was delayed by 4 hours !!!!! It was very uncomfortable , and they told us only one our before departure
Every experience was good except for the lack of comfort in those economy seats. I never had knee pain until that flight. Those seats are uncomfortable.
We sat on the plane for three hours while they fixed something and then we waited for 30 other people to board the plane. They texted us 7 times adding on to the delay. No food or drinks were offered for those three hours while I watched the flight attendants eating and drinking while we waited to leave.
Onboarding - it would be great to see on the screen what group they were boarding. It was very confusing on who was boarding (even though they called it out) they were not clear and the space to board was strange.
Boarding was quick and efficient which was nice and it was a nice treat to have a screen to watch a show for the quick flight!
Very bumpy flight & the crew was not happy to be there
Their app did not recognize my Aeroplan frequent flyer number and would not allow me access to my boarding card. Ground staff was readily available at the airport to print it out to me.