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Boston (BOS)
Guayaquil Jose Joaquin de Olmedo
15.10 Fri
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Top 4 airlines flying to Guayaquil Jose Joaquin de Olmedo

Scores according to KAYAK customer reviews

7.9
Turkish Airlines
Overall score based on 23,328 reviews
7.8
Boarding
7.8
Comfort
8.2
Crew
8.0
Entertainment
7.9
Food
Airline reviews

Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"

Pros: "It was a great flight."
Cons: "The cabin temperature was a little warm"

Pros: "The service"
Cons: "No entertainment. Late boarding."

Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"

Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."

Pros: "Unlimited booze. Tons of movies. Classy airline"

Cons: "customer service needs upgrading"

Cons: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."

Cons: "Lack of communication and unfriendly crew."

Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."

Cons: "Long lines and very slow"

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Cons: "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
Cons: "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."

Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."

Pros: "The crew was friendly and the plane was very clean!"
Cons: "Did not love the choices of comedy shows on the in flight entertainment"

Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Cons: "Poorly behaved children in the next row and a young lady with horrific body odor."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "Awesome service, comfy business cabin!"
Cons: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."

Pros: "Great : food. Entertainment , service . Check in, laguage accommodation."
Cons: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"

Pros: "Excellent customer service"

Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."

Pros: "The crew in the flight is amazing! Very attentive"
Cons: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"

Pros: "Crew was nice and courteous."
Cons: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."

Cons: "Sits are uncomfortable and very tight compare to other delta for example also the food quality is poor, the quality and ingredients are cheap."

Pros: "Crew was top notch , food was great, loved the hot towels you get to freshen ourselves with, crew friendly and very patient. Loved that flight wasn't full and the three of us could spread out and be as comfy as possible."
Cons: "Very late 1.5 hours leaving JFK on way to Istanbul causing us to miss our connecting flight to Tel Aviv. Arriving almost 2.5 later in the evening."

Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"

Pros: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Cons: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Pros: "Crew did their utmost"
Cons: "Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service."

Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Pros: "Seats and entertainment"
Cons: "Crew"

Pros: "Add good airline to Atlanta to eu"

Pros: "Smooth flight"
Cons: "N/a"

Cons: "flight canceled , i flew diff, airlines"

Pros: "Great service."
Cons: "Too early to bored and they push you to rush."

Pros: "Good service and good food!"
Cons: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"

Pros: "I had an idea of what Turkish Airlines was going to be like and was totally wrong. I was on Turkish airlines. They have excellent food, very good friendly service, even real silverware. I got a full meal on both a two hour and a four hour flight."

Pros: "Great entertainment and food."
Cons: "Boarding was very long."

Pros: "Good service"
Cons: "They need better movies and music"

Pros: "Food and entertainment are great"
Cons: "The airplane is not as good as you would expect from the best airline in europe"

Pros: "Service Good Clean On time"
Cons: "Price is high"

Pros: "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
Cons: "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."

Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."

Pros: "Crew was very nice"

Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"

Pros: "Comfort"
Cons: "Internet"

Cons: "Still don’t have my luggage yet"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Cons: "There was no wifi on flight"

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Cons: "The plane was very hot"

Pros: "Awful"
Cons: "Everything"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Friendly crew."
Cons: "So many people on a 747!!"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Cons: "Long stop over at Schiphol. Too Long!!!!"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Service"

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"

Cons: "sardines!"

Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Pros: "Flight was quick, professional, friendly."

Pros: "Very friendly and helpful crew."

Pros: "pleasant"
Cons: "Pleasant"

"Nothing gets you ready for a flight like 2 hour delay because of a broken seat then not completing the paperwork properly"

"."

Pros: "The seat was comfortable for a change must be a different plane"

Pros: "Bags are no where to be found after landing 25 minutes ago"

Pros: "Decent selection of movies, 2 rounds of drink offerings for a 4-hour flight"
Cons: "Despite having to use our own cell phones/devices to watch movies, there were no electrical outlets to keep our devices charged; had I known this ahead of time, I would have made sure to charge my phone fully. Boarding was also challenging as multiple people had to walk to the rear of the plane to store roller bags, and then travel back 'upstream' to their seat; one of the flight attendants became slightly testy when assisting these passengers back to their seat."

Pros: "Crew was amazing, seating too crowded"
Cons: "Consider removing seats to add more space per seat"

Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"

Pros: "Everything."
Cons: "Nothing."

Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"

Pros: "Seats we fine"
Cons: "Delay 2 hours"

Cons: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."

Pros: "Overall the plane was in good shape with a nice infotainment screen and charging options."
Cons: "Add support for Bluetooth headsets on entertainment screens. For the love of all that is good in the world make those seats more comfortable! The isles were super narrow and difficult to exit quickly while carrying my carry-on"

Cons: "Wider seating"

Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."

Pros: "Food"
Cons: "They didn’t turn on the AC. Terrible service"

Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"

Pros: "Nice crew, short flight"
Cons: "Delayed 43 minutes"

Pros: "High level service"

Pros: "Friendly, professional, polite, perfect."

Pros: "We boarded early because of the security check, but that worked out fine. The food was good and the flight attendants were attentive."
Cons: "Spending 10 hours on a flight, but you can't do anything about that."

Pros: "Pilot did well on rainy flight"
Cons: "Only pretzels for snack"

Pros: "Good service."
Cons: "No power outlets."

Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."

Cons: "Very cramped seating This was an American Airlines flight, not Alaska Air."

Pros: "Kelly, our flight attendant was excellent"

Cons: "There was no entertainment. Serats were something I'd find in a B-grade, derelict porn movie theatre ....not that I have any experience with a B-or even A-grade porn movie theatre"

Cons: "There was only a shared screen. And the AA Entertainment app didn't work"

Pros: "arrived on-time"
Cons: "We were booked in the very last row (unable to select a seat at the time of purchase) and had a rough time of changing the seats. The entertainment system was having problems and the whole entertainment system had to be re-booted about 90 minutes into the flight. It still didn't fix my seat's TV. Otherwise the trip was uneventful and we managed to get better seats on the return flight."

Pros: "Flight was under booked so there was plenty of room."
Cons: "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."

Pros: "Everyone was courteous and professional"

Pros: "Nothing"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."

Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."

Pros: "I like the food."
Cons: "Japanese shows without eng subs."

Pros: "The flight was done by American Airlines. The airplane was quite new. Entertainment in all languages and food in the norm"
Cons: "nothing"

Pros: "Entertainment was good."
Cons: "AA lost my luggage for several days. This is unacceptable. It required my wife and I to spend money on items that were unnecessary. We could not obtain good information on whether they were lost or mis-routed. The worry of whether we should buys clothes, toiletries, etc. was a daily concern. Way to ruin a customer's vacation."

Pros: "Their Miami weather recovery of service during stressful & tragic times."

Cons: "The seat I had reserved was given away even though I paid extra for it back in February. American Airlines rep said it was because when i book through a 3rd party like Kayak, they can't guarantee my seat assignment."

Pros: "On time arrival"

Pros: "Food and a/c"
Cons: "Two hours delay."

Pros: "Boarding was a breeze and the seating in biz class on the 787s is great. Lots of entertainment choices also"
Cons: "I think the service lacks to some extent given biz class is the highest level of service offered on this London flight. Seems like American lacks in this area"

Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."

Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."

Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"

Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"

Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"

Pros: "From Miami to Chicago we had to land to Indianapolis due to the plane running out of fuel and also they have to fix something minor . Waiting still in the plane watching a cartoon they play for us to go back to Chicago ."

Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."

Cons: "On time , pleasant"

Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"

Pros: "How dark the flight was to sleep"
Cons: "Delayed flight"

"The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC."

Pros: "Friendly crew, comfortable seats, good boarding process!"

Pros: "The price was right!"
Cons: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."

Cons: "The suitcase did not zrrive"

Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."

Pros: "Everything"
Cons: "Nothing"

Cons: "Awful awful baggage collection in Madrid - longer than. One hour"

Cons: "Flight was bit chilly, though that’s better than being stuffy"

Cons: "Flight was an hour late."

Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."

Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"

Cons: "Toilets were extremely dirty. Impossible to use"

Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."

Pros: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"

Cons: "Toilets were REALLY dirty"

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"

Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"

Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."

Pros: "Perks of being emerald"
Cons: "Kayak did not send me my booking reference in the email. kayak has no customer service number"

Pros: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Cons: "N/A"

Pros: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Cons: "The food could be better"

Pros: "Todo excelente, ningún problema, el abordaje, el servicio dentro del avión, el personal, todo como debe ser!"
Cons: "Ningino, no hay quejas al respecto, no hubieron retrasos, todo se realizó de acuerdo a la establecido"

Cons: "Were not there to rate but someone paid you an extra fare so you made double the money on one 2 seats! BRAVO Standing Ovation!!!"

Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"

Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."

Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"

Pros: "Relatively cheap flight"
Cons: "Zero legroom. My legs were in aisle."

Cons: "No WiFi on a 10 hour flight!"

Cons: "Krew. Comfort srat . Space."

Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"

Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"

Pros: "Crew"
Cons: "No possibility to order kosher food on the site."

Pros: "On time. Polite crew. Plenty of USB chargers."
Cons: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."

Pros: "Seats were too crowded. No leg room."

Pros: "Food was delicious and good variety!"

Pros: "My flight went smooth and on time. I think we were early. The service is impeccable. Most in-flight meals are pretty crummy if you get one at all. The flight I took wasn't packed somthere was plenty of room. Even if it was there was still a fair amount of space. The entertainment was way better than the ole " everyone get to watch the same thing. Wi-Fi, new releases, even some classic 80's. if you get bored on this flight you really don't deserve to fly internationally."
Cons: "I"lol have to fly them again and find some fault. They worked on my flight and my Mother flew with Iberia and had the same good impression."

Cons: "I did not like the fact that we could not check-in online nor at the airport kiosk. There were no attendants to help and explain the issues ppl were facing."

Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"

Pros: "The senior flight attendant was responsive."
Cons: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"

Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"

Pros: "It got me there"
Cons: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."

Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"

Pros: "Attention was very goog and polite"

Cons: "Food was just ok"

Cons: "Iberia is not good at boarding"

Pros: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"

Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"

Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."

Cons: "Food Bording Confort"

Read more about Turkish Airlines
COVID-19 information

Safety measures for airlines flying to Guayaquil

Airlines flying to Guayaquil have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

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Daily cleaning, installation of cabin HEPA filters on flights to Guayaquil

Mandatory masks

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