Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Cons: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Pros: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Cons: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight.
The flight was fine. I didn’t have any food or drink, but I believe they offered the usual cookie or pretzels and standard beverages. The crew was very friendly. The seats - like seats on just about all airlines - are a bit cramped - but I was relatively comfortable and the plane was clean. I’d fly American again for sure.
Pros: "Seats were tiny."
Cons: "Had a decent flight until a rude baggage handler brining up bags to passengers in the jetway surprised me. Had a good flight until the attitude got in my face."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
Cons: "The plane's Air-conditioning wasn't working and the flight became very uncomfortable.The crew (ground personal and staff onboard) did their job as supposed to be and were courteous and good."
Pros: "Seats weren't too uncomfortable, and the crew was friendly."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Cons: "The front desk in Vancouver, Canada did not allow me to board the plane to Tokyo. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Pros: "Very comfortable B777-300 got me to catch some much-needed sleep on my flight, even with a lot of people on-board!"
Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Pros: "First Class was a rare treat for us, so we appreciated the hot towels, spacious seats and delicious food!"
Cons: "It would be great if airlines would identify where infants are sitting when it comes to upgrading seats. I spent $350 so my husband and I could be kicked and pushed non-stop by a screaming and crying infant. If we had known, we would’ve saved our money and just sat in economy."
Pros: "Delayed. Bagage mis-rerouted."
Cons: "Be honest when bags are not routed correctly after assuring passenger twice that bags will be at the same airport they were re-routed too. Do not ask passengers for a bag delivery fee when the mistake was United's. Keep passengers informed of delayed flight and keep inconvenience to a minimum."
Pros: "Terrible airline, missed my connections twice and had to rebook twice because of stupid agents. Never again"
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Clean, good crew, not too cramped."
Cons: "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
Cons: "Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious."
Cons: "The Seat was not comfortable and the entertainment console poor , I guess due to an old plane. Other wise excellent"
Pros: "Crew was friendly, efficient and handle a problem business passenger with a smile and good nature diffusing and placating the passenger even thou the passenger was at fault."
Cons: "Business seats should really recline all the way."
Pros: "Crew was amazing. Seats were small. I had middle sear both going and coming back."
Pros: "I WAS PROMISED THE ISLE SEAT BUT DID NOT GET IT.I WAS UNCOMFORTABLE THE WHOLE TRIP .I HAVE HEALTH PROBLEM I ONLY NEED THE ISLE,"
Cons: "NOT HAPPY WITH MY SEAT EVEN THOU THAT I WAS AT THE AIR PORT 4 HOURS BEFORE STILL WAS NOT ABLE TO GET AN ISLE SEAT.NOT HAPPY."
Pros: "The chicken sandwich was good"
Cons: "More spacious seats, better arange the airoplane with three lines of two seats ..."
Pros: "When the plane is not crowded there are no lines to the bathroom, the crew is more relaxed. It is overall more human."
Pros: "They found an aisle seat for me even though I said it wasn't all that important....very nice of them, plane and service were great, stewerdesses were very nice. Plenty of leg room!!"
Cons: "nothing, all was very professional"
Pros: "From Newark to Tel Aviv all good."
Cons: "On the way back today. My dad was scheduled to arrive in EWR but he arrived at JFK. We were waiting for him in newark. It was very stressful and frustrating because myDad doesn't understand English so he never knew of the change. I never received an email alert letting me know if the change of airport or the 1hr delay they had. I am really upset with all this. We are still on our way To JFK in this insane traffic."
Pros: "It was my first time flying with them and the made me feel very safe."