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Pros: "Noghing"
Cons: "They didnt care about the damages caused to us"

Pros: "On time."

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Everything- well done"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "including new releases"

Pros: "Everythingn"
Cons: "Nothing beat"

Pros: "Will never use kayak again"

Cons: "The breakfast was poor & frozen ."

Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"

Pros: "Great plane--huge and new!"

Pros: "Very professional and very convenient."

Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."

Cons: "Very Bed earing headset."

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Cons: "Poorly behaved children in the next row and a young lady with horrific body odor."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "Everything"

Pros: "Plenty of room for the legs."

Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"

Pros: "The staff are all very professional and nice."

Pros: "הכל"
Cons: "שום דבר"

Pros: "amazing !!!"

Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Pros: "good job rushing us to the correct gate"
Cons: "late"

Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Pros: "I enjoyed that it was a new plane."
Cons: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."

Pros: "Add good airline to Atlanta to eu"

Pros: "excellent"

Cons: "AC was not working while we were in the ground"

Pros: "It was an amazing overall experience."
Cons: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"

Pros: "Small plane..no comfort"

Pros: "Everything."

Pros: "Pillows"
Cons: "No vegan good woithout order"

Pros: "everything was good and don rhith"

Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"

Cons: "Security going from venice to Istanbul then israel could have been better"

Pros: "Price."
Cons: "I had no (NO) room between my knees and the seat in front of me. I'm a 5'10" woman - I can only imagine what a man over 6' must experience. The lines were chaotic, people pushing from behind to get into position in a line that wouldn't be moving anytime soon anyway."

Cons: "My seat space was too small"

Cons: "No dicaff coffee"

Pros: "Delayed for several hours before departure, plane was too hot, there was a glitch in the movies, AND they lost my bag."
Cons: "Sucked"

Pros: "The hospitality"

Cons: "It took us 18 long hours to arrive at Germany...and I lost an important meeting..."

Pros: "Everything was okay until I got to Venice,you lost my luggage and couldn't tell me where it's right now!! I'm in Venice without anything and freezing,what should I do?? And I'm here for just few days!!!would you buy cloths for my staying here?! You have said that my stuff will be get directly from Israel- tel aviv ariport to Venice but you lost all the luaggag!!! So I can't think about anything ealas beside thinking about my lost stuff!"
Cons: "Everything was fain but just find my laugh age befor I will get cold and spend my vacation I'll! I will be thanksful for that!"

Pros: "everything!"
Cons: "nothing"

Pros: "The Turkish Delight servings before meal is excellent."
Cons: "Very long luggage check-in in Tel Aviv."

Cons: "It was long bat ok"

Cons: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."

Cons: "Flight was late two hours..."

Cons: "Had to double pay for baggage. Total scam"

Cons: "I booked for baggage through kayak and had to pay again. What a scam"

Pros: "The flight was ok , even though it was delayed 40 minutes"
Cons: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"

Cons: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"

Pros: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"

Pros: "Very good company Nice staff"

Pros: "Good planes. Kosher food was awful. No entertainment."

Pros: "There was food even for low cost travel. Very good plane"

Pros: "All"

Cons: "5 hours delay"

Cons: "THe food"

Pros: "Flights were on time."
Cons: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"

Pros: "No complaints!!"

Pros: "Everything was perfect, the flight late a little but it was ok with the connection...."

Cons: "not enough leg room"

Pros: "Good service and performance Staff very helpfk"
Cons: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."

Pros: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Cons: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."

Cons: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."

Pros: "They charge us 40 ero each for bagage. Mabe it was my foult thst i didnt notice that the air price not include bage. Smal wotld u know I thing it is not fair"

Pros: "On time and good service"

Pros: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Cons: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."

Pros: "Plane was clean and there was enough room"
Cons: "The boarding gate on the ticket was wrong - twice."

Pros: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Cons: "I'm sure it would have been a lovely flight had I taken it."

Pros: "nothing"
Cons: "no words to describe how bad it was - the main problem was the operated company at Israel"

Pros: "efficiency and a sense of a smile from the ground staff"
Cons: "the fully booked plane."

Pros: "Meal"

Cons: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."

Pros: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"

Pros: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Cons: "I was surprised, and only for the best!"

Pros: "Quick. Clean plane"
Cons: "Boarding a bit long but still fine"

Pros: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
Cons: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"

Pros: "Fast, clean, gracious."
Cons: "Food."

Cons: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."

Pros: "Very comfortable"

Cons: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"

Pros: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."

Cons: "Waiting area was very crowded. The flight was delayed."

Cons: "I did not know that I will have to pay for lagged 45$"

Pros: "The flight was excellent. Thank you"
Cons: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."

Pros: "extra seat room. Very nice crew."

Pros: "Nothing"

Pros: "clean aircraft, wonderful crew.. comfortable seating.. quick, professional... everything..."

Cons: "Small seats"

Pros: "KOOSHR FOOD"

Pros: "Advanced checkin (48 hrs prior flight). Was able to get emergency exits seats with a lot of space"

Cons: "The airline forced us to pay a large amount at the airport for taking one luggage on an international flight. Kayak booking said that one bag would be included in the Fare rules. It was a classic case of bait and switch and an airline taking advantage of a person once they are at the airport and have no choice but to pay extra."

Cons: "We need to pay 80 $ for 2 suitcases and For One direction and it wasn't wirten in the Internet site"

Pros: "All good"

Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "My seat at the window was great and the staff really friendly and courteous!"

Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Pros: "Good"
Cons: "Nothing"

Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Cons: "Our lougage did not arrive"

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Cons: "Flight was cancelled."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Pros: "Good multi media access and content"

Cons: "OLD plane without comfort or entertainment"

Pros: "Great food"
Cons: "Sears we're toooo small"

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Cons: "sardines!"

Pros: "Flight was quick, professional, friendly."

Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Cons: "Lost lugage not yet delibered"

Pros: "The long flight"
Cons: "The long flits"

Pros: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Pros: "The crew was very friendly and professional"
Cons: "The seat space was a little narrow"

Cons: "40 minute delay at take off on London City Airport for a 50 minute flight to Amsterdam"

Pros: "Crew polite and efficient"
Cons: "No leg room. The box underneath the seat in front makes it impossible to stretch your legs. The arm rest lifts only to 45 degrees which is useless. No way to gain some lateral space there."

Pros: "Soecial attention, tgey suggestvyiubhave some water. Ask yiuvif you are doing fine... All very welcoming. These guys got some pride in their job and that's nice. True hospitality in the air... Makes you feel at home... and they know what they are doing... Professionals!"

Pros: "Cabin crew and staff were very professional, courteous."
Cons: "50 Euro charge for one checked bag, and they placed me on a locked standby list (at initial check-in the were unable to assign me a seat despite staff efforts) for the second leg of my return journey after I had paid extra for checked baggage and reserved my flight well in advance. My impression is that they may be deliberately overbooking flights. I was given a seat assignment at the gate, however I didn't like the uncertainty of not knowing wether or not I would be boarding until the last minute."

Pros: "entertainment options"
Cons: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew"

Pros: "friendly personnel"
Cons: "boarding procedure"

Pros: "food very good."
Cons: "there wasn't so many movies in italian."

Pros: "All was well but missed my bag and one opened"
Cons: "Missed my baggage and one was opened and wrapping removed"

Pros: "All flights on time"

Pros: "Pleasant normal flight."
Cons: "In-flight announcement was very very quick and hard to understand."

Pros: "Nice new plane (Embraer), row 4 had long seat pitch"
Cons: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Cons: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Pros: "Nice entertainment, good food and staff"
Cons: "Arms rest pretty smalls"

Pros: "Crew was pleasant"
Cons: "Little hot on the plane"

Pros: "Crew was polite"
Cons: "Late departure"

Pros: "The fact that I had more legroom than I expected was surprising."
Cons: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."

Cons: "Seats were packed with no room for feet"

Pros: "Nothings"

Pros: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Cons: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Pros: "legroom and quick"

Pros: "Efficient!"

Cons: "SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE."

Pros: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Cons: "Hmmm"

Pros: "Crew was ok.."
Cons: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Cons: "The flight departed one hour late."

Pros: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Cons: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."

Cons: "See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action."

Pros: "I didn't"
Cons: "The flight was only supposed to take two hours but instead they sat around for another hour and a half or so and then there was so little leg room that my knees even if I was all the way against the back wall showed into the seat in front of me so bad that I had to stick them out in the aisle and said crooked and then my seat would not latch"

Pros: "pretty comfort seats, and they give u a neck pillow!"

Cons: "One of the entertainment systems was in disrepair. The headphone jack was jammed and the USB charge port was broken."

Pros: "Nothing"
Cons: "Food quality was awful, no entertainment whatsoever and the smallest seats I have sat on. Legroom is extremely tight"

Pros: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Cons: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."

Pros: "Wine was offered complimentary to the meal"
Cons: "Boarding process was a mess, flight was late due to the confusion. Crew took forever to collect trash after the in flight meal was over."

Pros: "The flight departed on time and arrived 35 minutes early. The flight crew was very helpful onboard."
Cons: "Tried to upgrade my elderly parents to more comfortable seats when checking in, but was told the flight was full and there were none available. It didn't appear that way after being boarded and seated."

Cons: "They could offer some coffee."

Pros: "My checked bag did not show up in Prague"

Cons: "Missed a day of work"

Cons: "f"

Cons: "The plane never arrive on time, Talked with customer service and was told that I can carry 60 pound of luggage and when I arrived with 59 pound luggage to check in I had to pay overweight. The flight was late again so I missed the connection flight."

Pros: "Crew very nice on Air Berlin"
Cons: "Long layover in Rome."

Pros: "Price"
Cons: "Paid for upgrade comfort seats. Did not get them on the outbound flight ROM-TLV. They could not explain why we did get the seats and have not paid back the 80€ for the 2 seats. Had to fight for the comfort seats TLV-ROM. DO NOT LIKE ALITALIA!"

Pros: "Did not misplace my suitcase as they did on my October 28,2016 going to Rome. That was very stressful!"
Cons: "Alitalia customer service not answering and updating information on misplaced luggage. They acknowledged the mail...that's about it!"

Cons: "We were not able to print our boarding passes for our connecting flight in Berlin and thus were forced to check in again for our flight to Rome. The system did not have the update and we were forced to wait over an hour with the agent. We nearly missed our flight."

Pros: "The food was very good and the crew was very nice."
Cons: "Boarding was an hour before take off."

Pros: "Same, food and crew were very good."
Cons: "Alitalia website/system was messed up, gave inaccurate information(boarding time, flight duration, landing time). Flight was delayed dramatically, boarding was an hour before takeoff. Reasonably comfortable but not clean, plane seemed old. Arrived very late to Tel Aviv, bag was ripped at baggage claim."

Cons: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."

Cons: "Staff was overwhelmed and not helpful. They don't seem to want to make sure flights are on time or that passengers are taken care of."

Pros: "AlItalia Flight 629 was operated by Airbus A330-200, which is a smaller version of A300 family. The seats were comfortable with enough legroom. The service was OK: there was no cocktail service, but only a dinner, which was surprisingly tasty. Alcohol-wise they served only wine in coach, which was also available throughout the flight at the self-service station by the galley, Overall, I would rate the my flight as just Okay."
Cons: "The flight was delayed over 80 minutes due to "the wait for necessary paperwork," as the pilot has stated. During the wait for the departure, the a/c was off and it was very hot, stuffy and uncomfortable on board the plane. As a result of the delay, I barely made my connecting flight, and there were many passengers that missed their connecting flights."

Pros: "Crew were cool and food was great"
Cons: "There was more than an hour delay in taking off, the boarding started late, and after the boarding we waited an hour seating inside the plane.. so of course the flight came late. I nearly missed my next flight. The variety of movies was poor. Half of them were Italian movies (I respect that, but I don't speak the language), I wish there were more movies and newer ones it's not easy when you have 11 hours flight also the chairs were really small, even compared to alitalias smaller planes in which the chair is larger and much more comfortable"

Pros: "Pilot was doing good kob"
Cons: "Flight to Amsterdam was delayed"

Pros: "The crew at the Fiumicino airport was very professional and helpful to find seats for me and my wife."
Cons: "Airlines apparently didn't get the memo explaining the difference between vegetarian and vegan. If you request a vegetarian meal, they will serve you a non-dairy, no egg meal that 9 out of 10 times is bland and insipid. You can do better!!"

Pros: "The airplain was comfertable wirh pillow and blanket the crew was very nice especially on land crew with patients and good will to help"
Cons: "In both of the flight from nyc and from rome the boarding and the take off was not as scdualed ... and the most annoying thing that we didnt got any apdate or explanation why are we in delay ."

Pros: "the crew was very helpful and very friendly"

Pros: "Onlie check in. Greate company"

Cons: "We took the flight from Rome to New York. The seats in coach are cramped if people recline, as they of course do on a 10-hour flight. The aisles were also very narrow. Crew was great."

Pros: "The plane was well equipped and clean. Despite handing out initiallly headphones that were not compatible with the system, the entertainment system was a good one (and they found correct headphones.. what a disorganized airline!)."
Cons: "This was a second leg on a trip, but when trying to check in on line I was told that this segment did not exist: I did not have a confirmed flight. (This was through their partner Etihad!) Phone conversation with the Alitalia agent was abusive: I was scolded for trying to seek help from Alitalia. It was not their fault. I am tired of the non-functioning on-line/registration system of Alitalia."

Pros: "It was a new plane ...."
Cons: "The seats reclined way back which is fine until the person in front totally reclines and the person behind you asks you not to recline ...the TV was literally 8 inches from my face for 10 and a half hours ...the food was inedible a snack sandwich was a hard biscuit with cheese and kale ...nothing else they literally tossed a little plastic bag with the biscuit In it ..."

Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."

Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"

Pros: "We arrive before the planning hour to Pisa"
Cons: "The seats are terrible, nothing confort"

Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."

Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."

Pros: "Nothing"
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."

Pros: "Nothing"
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"

Cons: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."

Cons: "2 hours delay"

Pros: "Original price"
Cons: "We were on vacation with our 3 year old and spent almost 5 extra hours in the Budapest airport which ate up most of our day. We were notified of the delay 5 minutes before we checked in and could have caught a cab later in the day and enjoyed our last day in Budapest."

Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"

Pros: "On time departure and arrival, crew excellent. Did not try food and there is no entertainment so three stars for what I saw."
Cons: "Uncomfortable seats and not enough room to even pick up a bottle of water dropped on the floor. Cattle get more room on lorries. Aircraft was very hot on boarding and the arrival bus did not have any airconditioning and was also very hot."

Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"

Pros: "nothing"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"

Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"

Cons: "Everything about Ryanair"

Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"

Cons: "I booked a flight using Kayak and did not receive a confirmation email with boarding pass. When I arrived to the airport they said that because I didn't have a boarding pass they need to print it and charged me 50 euro. I felt that this was a scam for Ryanair to make money off their customers. They said it was Kayak's fault that I did not receive a confirmation email. Then after my flight left, an email came. I want a refund of 50 euro."

Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."

Cons: "I wanted to change my flight but waited too long. I hate the policy is nothing is refundable"

Pros: "best food and drinks best clubs"
Cons: "noithing"

Pros: "Low price"
Cons: "delay of 1:30."

Pros: "on time"
Cons: "Flying shop"

Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."

Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"

Pros: "Fast accurate on time and proffesional"

Pros: "Great price to Pisa. I was asleep the entire flight so I didn't suffer too much from the seating"
Cons: "Lack of seating in boarding area"

Pros: "we got there"
Cons: "they will pummel you with loud advertising every few minutes over the too-loud speaker trying to get you to buy cameras, toys and lottery tickets "for a children's charity" - most annoying flight ever"

Pros: "Nothing"
Cons: "Late , expensive, loud, no leg room seat do not tilt !"

Pros: "departure time"
Cons: "no water to drink"

Pros: "Ok, it's cheap, but added extras take the shine off this."
Cons: "To check in I was forced to book seats both ways, then had to pay extra on top of original price to pick the seats. There were a few spare seats on the flight so it wasn't a case of overbooked."

Pros: "Crew and new Ryanair plane."
Cons: "Boarding really slow"

Cons: "Terrible delays, and the flight wasn't even cheap."

Pros: "The ticket was cheap and to an airport that had easy access to public transportation."
Cons: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."

Cons: "Stop trying to sell me things every 10 minutes. I just want to get some sleep. Provide something for free, like peanuts or pretzels, as a nice gesture."

Pros: "Boarding was quick, amazingly enough space in overhead lockers for everyone's luggage, crew friendly, flight on time..Didn't have food and there was no entertainment."
Cons: "It was all fine."

Cons: "7 hour delay"

Pros: "The price was fantastic! the best around :)"
Cons: "There was no notification from cabin crew to advise us to ensure we collect our luggage BEFORE we go through the glass doors at Gatwick. We were expecting to show our passport and collect our luggage from the carrousel but didn't realise until after we went through the glass doors and had to wait over 40 mins for it to be brought to us. What was so astonishing- we were told we weren't the only ones this happened to. It would be very useful if cabin crew made the passengers aware of this to avoid it happening time after time with others/flights"

Cons: "43min delayed, no information give, standing at boarding gate"

Cons: "We were delayed for a while and no one told us what was going on."

Cons: "Would never pay the extra fee for choosing a seat or boarding first."

Pros: "Cheap, on-time, available routs"
Cons: "Boarding process, lack of leg room, non-declining seats, on flight advertizing"

Cons: "Many hidden fees for luggage and boarding passes. One of the workers collecting money for luggage was very used and used profanities."

Pros: "Not organized boarding; not comfortable seats; ridiculous prices for food that isn't even good! No entertainment at all. I sugest better prices of food and better quality as well; more confortable seats and some sort of entertainment!"
Cons: "Nothing was good to mention about it!"

Pros: "Did not have food ,no entertainment. The flight back home we were in the queue to board when our hand luggage was tagged to go in the hold. There were many people behind us who we assumed would also be tagged. They weren't !! . We had to wait 30 mins at Malaga to pick up from the baggage reclaim by which time we should have been half way home. We queued to ensure that we were on the plane early so that we could store our hand luggage . Why not just make the people who have checked in hold luggage check in their hand luggage as well. Or at least make it the people who couldn't be bothered to queue or get there early who have this inconvenience We normally fly Ryanair because they're on time and good but this will make us rethink"
Cons: "See above"

Pros: "Ryanair is the way to go if you want an inexpensive, no frills flight that gets you there on time."

Cons: "Bought my ticket in taxi going to airport, and RyanAir charged me 45 euros to print boarding pass. They stated it was part of their procedure, but nowhere in the confirmation email was it mentioned that I needed to print boarding pass or check in prior to coming to airport. Snide staff too. Total trap. Never flying RyanAir again."

Cons: "The telephone support to change my flight was rude, as was the baggage drop off staff and didn't arrive at the desk until 30 minutes before flight! They offered no answer when I asked them about gate information or direction. Awful customer support!!!"

Pros: "We didn t like anything at all because Ryanair cancelled our flight and didnt us another alternative flight and destination for the dame day."
Cons: "We received and email wirh flight cancelación 18 hours before our departure. We loot time, money because the new fligth were more expensive then Rynairs. We had to rearrenge our schedule because we had to change the pick up car city. We were really short of time. We are very disapointed with Ryanair. We hope the refound money soonest."

Pros: "The flights were cheap enough."
Cons: "Sweaty cramped plastic seats, being sold to at every opportunity, stingy 15kg hold baggage allowance as the default even when paying extra for it. Every time I fly with them I swear it'll be my last. If there was another airline flying the same route charging 1.5x-2x as much then I'd go with them in a heartbeat."