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Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Cons: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"

Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Pros: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Cons: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Pros: "Great crew, confortable seats, free complimentary internet service"
Cons: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

Pros: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

Pros: "The food and the entertainment"
Cons: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Pros: "The service"
Cons: "No entertainment. Late boarding."

Pros: "Food as per.always was.great and choice of entertainment also good."
Cons: "Bording was delayed because of inbound flight delays."

Cons: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Cons: "My bag was lost"

Cons: "The head phones are terrible."

Pros: "Food and crew amazing..I guess Turkish airline going to be best"

Cons: "Trip delay"

Pros: "I liked the food."
Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."

Pros: "Largely pain free experience"

Pros: "Everything"
Cons: "Big uncertainty and running to catch the connection flight. Bad feeling. Probably the delay was not caused by the airline, but the crue could not guarantee that the connection woul wait."

Pros: "Comfortable seats, good food"
Cons: "Nothing"

Cons: "Plane delayed Missed connection"

Pros: "Nothing Really Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Cons: "Lack of communication and unfriendly crew."

Cons: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Pros: "Noghing"
Cons: "They didnt care about the damages caused to us"

Pros: "E"
Cons: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Pros: "Well looked after from start to finish!"
Cons: "Nothing!"

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pros: "Overall it was ok. I enjoyed the leg space."
Cons: "I suppose it's just a matter of different manners"

Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Food okay"
Cons: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Pros: "loads of room, great entertainment system, nice crew and the food was very good too."

Pros: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"

Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "The boarding was fast and smooth"
Cons: "The food"

Pros: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Cons: "A lot of announcements, when they could've just done all of them at once"

Pros: "Efficiency and customer service"
Cons: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"

Pros: "Food, entertainment system"
Cons: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Pros: "Great service"

Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"

Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Pros: "Food was not available for flight."
Cons: "Food"

Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."

Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"

Cons: "This is the last time I perches a flight ticket from you."

Pros: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Cons: "No food for vegetarians."

Pros: "Lufthansa long haul flights has a really cool air flight status system."
Cons: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."

Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Pros: "Very helpful crew, good food."
Cons: "Flight was one hour late."

Pros: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Cons: "a bit delayed,"

Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Pros: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Cons: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"

Cons: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"

Cons: "Big and unjustified dekay"

Pros: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Pros: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Cons: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"

Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "N/a"

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Pros: "The food was tasty but the service was excellent. Lovely staff."
Cons: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."

Pros: "wine"
Cons: "no screens"

Cons: "We had 30 minutes delay"

Cons: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"

Cons: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Pros: "All good"
Cons: "Nothing"

Pros: "Flight, crew, arrival were good"
Cons: "Security in Frankfurt was overwhelmed, so we were transferred to a set of security gates which is very far from the A gates. Had to take 2 slow elevators (no escalators!), go through the underground walkway connecting B and A sections and finally walk to one of the outermost gates to board. We were bused; our bus waited next to the plane for quite a long time full of people and without AC. It was a very unpleasant experience."

Cons: "Flight delay due to connecting flight"

Cons: "Not entertainment at all"

Cons: "Flight was delay for almost a hour."

Cons: "Cramped seating :-0"

Pros: "Nothing"
Cons: "Attitude of staff very poor at a request for a drink of water"

Pros: "Great service, comfy plane, smooth ride."

Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

Pros: "crew is nice"
Cons: "breakfast was pretty lame !"

Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"

Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"

Pros: "Crew was very friendly"
Cons: "The food was not that great"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"

Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."

Pros: "Smooth ride. Almost made up some flight time......"
Cons: "No entertainment, Two hour delay......almost missed our connecting flight."

Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."

Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."

Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."

Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."

Pros: "Clean and effective communication."
Cons: "Was kept waiting in the plane"

Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."

Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"

Pros: "Friendly helpful staff."
Cons: "Delays."

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Cons: "All of the less than good, obvious!"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Pros: "Great airline"

Cons: "Not being 1 hour late"

Cons: "Flight got delayed 30 minutes"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Great plane and staff"
Cons: "Delayed"

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."

Cons: "They left my bag off the plane. Ridiculous."

Pros: "The crew"
Cons: "Seat comfort"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Cons: "Flight cancelled"

Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"

Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"

Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."

Pros: "My seat at the window was great and the staff really friendly and courteous!"

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "All good"

Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"

Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Pros: "Very friendly onboard personnel - I really had kind of homy feeling."

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Cons: "Nothing special"

Pros: "Great service"

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "Evry thing but the dilay"
Cons: "If we arrive on time"

Pros: "The crew was nice. The airline had a gift for my 4yo and it was sweet."
Cons: "Boarding time! It was late."

Cons: "Flight delayed after previous flight had been cancelled, no communication, awful customer service"

Cons: "Flight cancelled without communication, zero customer service, awful experience, will never fly Aeroflot again"

Pros: "best good food"
Cons: "good breakfast"

Pros: "Service was excellent. For this long flight, we chose premium economy. It was very good and a lot more room then standard economy"

Pros: "Comfortable flight and good timing."
Cons: "Vegetarian food is very poor quality."

Pros: "Smooth boarding, excellent crew."
Cons: "Quality of the food could be better for a business ticket. Bread like a stone and not warmed."

Pros: "Everything nothing"
Cons: "Nothing"

Cons: "Felt like small chairs. Big guy set near me, we didnt have place for the hands."

Pros: "Pricing, vast schedule choice, great service, comfortable seats, great mileage program,"
Cons: "Same kosher meals for lunch, dinner and breakfast. 2 lunches or dinners is too much. 2nd or first meal should be breakfast."

Pros: "Nuff said, having a gold Aeroflot card is nice"

Pros: "Excellent crew. Good plane, but seats aren’t very comfortable for night flight (in Boeing 777 more comfortable). Perfect meal!"
Cons: "No personal bus for business class. Not very comfortable seats for night flight (Aerobus 330)."

Pros: "Nothing"
Cons: "Asked them bot to sit us at the far end near the toilets and guess what.....last tier next to the toilets!! Broke my son’s bugaboo bee pushchair 2nd time due to the way they handle it as they through them instead of caring for them. Service in moscow is very poor."

Pros: "Comfortable . No surprises"

Cons: "Food was horrible, boarding was in between 2 gates, easy to be missed"

Cons: "No tv screen from cai to moaco9"

Pros: "Airport"
Cons: "They don't take visa if u have excess lugguge"

Cons: "Good service"

Pros: "on time efficient boarding - comfortable seating"
Cons: "no entertainment but who cares on short flight"

Pros: "Good crew, good food."
Cons: "Bad airplane SSJ-100 (new, but noisy). Boarding was terrible!!! They started boarding 15 minutes early and we were waiting in bus 20 minutes to go to airplane and were going to airplane 15 minutes yet!"

Pros: "Good aircraft. Nice flight with professional crew. No delays."
Cons: "Poor snack (one sandwich and mineral water only)"

Pros: "Plane, level of service"
Cons: "Passport control at the UK border"

Pros: "Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night."
Cons: "Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience."

Pros: "Generous meals with great food choice. Professional crew (even though live announcements are barely understandable). Aircraft seems quite new."
Cons: "Not once have I seen an Aeroflot flight to take off at the advertised time. Yet, online reports show a perfect picture, with an occasional departure ahead of schedule. However, that means only gate being closed. Further preparations take quite some time more, and actual take off can start much later than expected."

Pros: "Almost all"

Pros: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"

Cons: "they didn't let us to take to the plabe both our small trolleys - showing us some unrealistic iron bars it should fit into. They promised to give it us with regular luggage in AMsterdam, but at the end both were lost!!! we were in short shirts in -7 frost !"

Pros: "Fast boarding at Sheremetyvo Airport."
Cons: "Food was awful. No tea or coffee after the meal. Long delay at Sheremetyvo on taxeyway for de-icer. Audio system on in flight entertainment was high pitched. Screen was dark even with added contrast. Seats rather cramped."

Cons: "Everything went smoothly"

Cons: "The entertainment shows should be on even after the landing."

Pros: "Amazing flight and very relaxing"

Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."

Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."

Pros: "The boarding"
Cons: "The heat! It was crazy hot"

Pros: "Loved every thing!! Great flight"

Cons: "Unpleasant staff lost luggage- we were two days in Shangai without lugage"

Pros: "Aeroflot is SUPER!"

Pros: "Price"
Cons: "1 hr+ delay Many noisy orthodox families who do not quiet their kids. Slow flight attendants 1 booth for passport control in moscow"

Pros: "The crew was real pleasant"
Cons: "20 min late Lost luggage. Afte 7days not delivered"

Pros: "The seats are good, the crew is nice, the food is ok. USB charging worked, wifi was not promised and was not given."
Cons: "The connection in Moscow is a pain. No explanations, lots of walking and waiting in line for passport checks, and queue must self regulate as the airport staff don't care. Once done with checks, there is no way to get wifi in airport. It's free if you have a Russian mobile number, but if not they only option is to find a local and ask that they register for you with their own number."

Pros: "Cheap"
Cons: "Small and crowded seats arrangement"

Pros: "The crew were nice and welcoming. Had a lot of movies to watch"
Cons: "Nothing special, usual flight issues."

Pros: "nice planes and good service"
Cons: "the same special meel three times! back and forth... and + They do not stick to the schedule!"

Pros: "The pilot is good"
Cons: "On both flights the crew was bad. The chair is uncomfortable. There was a delay of more than an hour in the serving of food and an hour's delay in clearing the garbage. When I turned to the stewardess there was no proper answer. Next time I will consider twice if ill flying with Aeroflot."

Pros: "Boarding was good. Plain looks well kept"
Cons: "Waiting for someone to take the plate took almost the all flight. Food was terrible"

Cons: "Our luggage got stuck in Moscow. We have to wait until the next day to receive our things which results in the possibility of things we bought and need refrigerating getting spoiled.... This somehow ruined the experience.."

Cons: "Without an explanation or apology given my partner and I had to seat far from each other. We were just told that the plane was full and no effort was made to simply apologise or reciprocate..."

Pros: "awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!"

Pros: "Amazing as always! Aeroflot is great!"

Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Cons: "Short and sweet"

Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Cons: "Staff Curtsy and overall gestures!!"

Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Pros: "n/a"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Pros: "Nothing"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."

Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Cons: "Crew on the ground was very rude"

Pros: "Great newer plane, great service!"

Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Cons: "Entertainment worked sporadically"

Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Cons: "Boarding clusterf..."

Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Pros: "Everything was great"
Cons: "N/A"

Pros: "Left on time. No turbulence."

Pros: "The cue lines per zone are a brilliant idea!"

Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Cons: "Booked with my partner. Ended up sitting apart. Not good"

Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Pros: "Good quality flight"
Cons: "But delayed and lost baggage"

Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"

Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Pros: "Great service"

Cons: "Tiny uncomfortable seats."

Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."

Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."

Pros: "Everything was fine"

Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."

Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Pros: "Comfortable, hospitality and wonderful service"

Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"