Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "The flight was on time, with no unanticipated problems."
Cons: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."
Pros: "We got on we took off and arrived on schedule just as it should be."
Cons: "N/A"
Cons: "The pancake was not cooked enough couldn’t eat it"
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
The flights was good, but could have more option to buy foods with it being a three and a half hours flights
I will never fly again with AA seats suck. No power ports food was like a shelter trash
all good still 18 min late taking off. Wish AA could get with the program and be one time for once.
What didn’t go wrong? The rude gate agent who procrastinated so badly we almost couldn’t get on the flight? Who then changed my 9 year old daughters seat so she was completely separated from our family with a strange? Tarmac delay? Turbulence so bad multiple people threw up? Oh, and last? They lost the only bag we checked and basically said too bad.
I got overhead space as I was worried since I was in the second to last boarding group. More snacks and options for my 5 plus hours flight.
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Cons: "The boarding process was horrible. The agents we not organized."
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "entertainment, seat space (main cabin extra)"
Cons: "meal service more suitable for daily flight (breakfast first and lunch last)"
The food was horrible It was too crowded An hour delay sitting on the plane before a 12 hour flight A morning flight, flying all day long in the dark as if we could sleep again after a night sleep
Staff was not attentive to the needs of the passangers. We have tried to call Air Canada for over a week with no answer.
Although the flight was delayed, they did their best to make up time.
It will be good to have Duty Free on board, as it was before COVID.
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "Seats"
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Cons: "Nothing"
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."