Memphis car rentals

Memphis car rentals

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Memphis, TN, United States
29 Oct — 5 Nov
Same drop-off
Memphis, TN, United States
Fri 29.10
Noon
Fri 05.11
Noon
Driver's age:

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Memphis car rental information

Pick-up locationMemphis
Rental locations30
Airport locations11

Memphis car rental reviews and directory

Rated #1
Alamo
Best rated
8.5 Excellent (172 reviews)
1 location in Memphis
Alamo
Locations in Memphis
  • 8.7
  • 8.7
  • 8.4
  • 8.3
  • 8.3
Recent reviews
1.9 Horrible2021 Sep 20
There were no rental cars available when I arrived. Even though I was able to register for a car online.
4.0 Okay2021 Mar 10
The car smell like tabaco or weed
10.0 Excellent2020 Oct 30
Very Clean And Very Up To Date Meaning New Vehicle And Very Safe .All good Very nice
8.0 Excellent2020 Aug 23
Yes. They were backed up but accommodated as quickly as they couldBe better about mask useage. Both wearing them and wearing them properly.
10.0 Excellent2020 Aug 20
Staff at pick up and at drop were very helpful.Nothing.
6.8 Good2020 Aug 09
Easy drop off, alamo on the phone was super helpfulCustomer service at Memphis Airport Alamo was horrendous on pick up day. Rude agents, unable to answer simple questions. No one wearing masks. Instead of being helpful or understanding, they were rude and demeaning.
9.6 Excellent2020 Aug 03
Staff could use more training...got distracted during my transaction by another staff member talking about personal business in front of customer found to be very rude to the consumerOther than comment about the staff everything else was perfect
2.0 Mediocre2020 Jul 27
Nothing.Our flight landed after the location at the airport closed. We though that since we had done online check in we would still be able to pick up our car. We were wrong. When we arrived there was no car for us, no one at the counter who could help us, and even if there had been a car all of the exits were blocked so we wouldn't have been able to get out. We had to call several numbers and wait on hold for over half an hour before getting in touch with the national line. We were told there was nothing they could do for us until the location opened the next day but they would be able to cancel our reservation. The area we were visiting doesn't have other reliable means of transportation so we were stuck in the airport for over 2 hours just trying to find a way to get where we needed to go. They should at least have offered us an Uber/taxi credit but they said they could nothing to help us. We weren't the only travelers in this situation. There were two other individuals on our flight who had booked rentals from Alamo that were also stuck without a car, late at night, stranded at the airport.
9.2 Excellent2020 Jul 27
Drivers door panel/window appeared to be a little dirty, it was late and I just needed to get going. But it appeared that these areas were not wiped down after the last use.
5.6 Okay2020 Jul 25
Staff was friendly and helpful.Many parts of the interior were dirty and it REEKED of marijuana.
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Rated #2
Enterprise
7.8 Good (132 reviews)
8 locations in Memphis
Enterprise
Locations in Memphis
  • 7.9
  • 8.1
  • 7.8
  • 7.8
  • 7.7
Recent reviews
1.9 Horrible2021 Oct 18
My flight was delayed and the counter closes at 11. I was stranded at the airport at 1 am. The phone representative for enterprise thought it was funny. He laughed out loud at my situation.
7.9 Good2021 Aug 24
I wish I would’ve known what kind of car I was going to get before picking up. I was a little disappointed in the features. The lane departure warning kept making the steering wheel vibrate when I was in the middle of lanes, the radio didn’t have Apple car play so getting around in an unfamiliar area was more difficult.
8.0 Excellent2021 Jun 08
It went good. No hassle!
6.0 Good2021 Jun 07
Nothing, was unable to use EnterpriseI booked reservation for 9pm. My flight was delayed 1.25h and when I arrived in Memphis, the Enterprise desk was closed. There was no warning or anything about it closing at 10p on the website or anything and at the desk no instructions on how to go about getting my rental from another desk. Had to walk around for an hour finding another rental place. At least 4 other parties were left stranded without rentals at 10p on a Thursday night.
4.0 Okay2021 Jan 05
Very nice staff. Very professional.poor performance and high mileage in car. both cars had problems and had to return the first car due to engine light coming on and second car the breaks went out.
10.0 Excellent2021 Jan 03
Staff was friendly even though he was super busy. Car was clean and nice- almost new. Check car back in was very easy and fastHas to wait a little longer to get the rental once I arrived but not unreasonable long I guess
10.0 Excellent2020 Dec 07
Blake was awesome!nothing, it was great
2.0 Mediocre2020 Dec 03
Not going through enterprise or local offices. I’ll stick with the airport from now on and never ever use enterprise.
10.0 Excellent2020 Nov 21
Staff was great.Have more cars available.
6.8 Good2020 Oct 23
Bro I found a strangers loaded gun in my car how are they not gonna refund me for that?! Like, how can you be COVID-clean and not find the handgun someone left in the centre console???Less loaded firearms.
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Rated #3
Dollar
7.3 Good (106 reviews)
1 location in Memphis
Dollar
Locations in Memphis
  • 7.5
  • 7.5
  • 7.2
  • 7
  • 7.3
Recent reviews
10.0 Excellent2021 Sep 15
Real easy getting car on very short notice....
10.0 Excellent2021 Sep 01
checked gas gauge and it was on empty. They immediately swapped us to another vehicle. Checkout and checkin both went very smoothly!
1.9 Horrible2021 Jul 22
Got there at 8pm and there was no one there and no cars. Will never use Dollar again
1.9 Horrible2021 Jul 15
I had a terrible experience from the moment I arrived. My entire day backfired because of the lack of service here. The woman at the counter did not even greet me even though I had an appointment/ reservation for the time I arrived, and she did not attempt to assist me when she saw me. I didn't even get my rental and I had drove out of my way 30 minutes for absolutely nothing and poor- poor- poor customer service. I had a reservation for a rental setup online the night before and I arrive for her to suddenly tell me that they "do not do same day rentals" (????) The reservation portal could have notified me of this before I wasted my time and money covering an rental insurance package as well as the gas to get there. Not only did she quickly close the door on me after this unacceptable update, but I could clearly see other rentals in their parking lot which I found odd for them not to have any inventory to supply my rental! Zero stars! Do not rent with this company online or in-person.
7.9 Good2021 Jun 17
Pick up was not good at all. Had to wait 4 hours after my reservation time to get my car which me late for everything else
2.0 Mediocre2021 May 28
NothingThey closed at 10. People were there who said they left office at 8:30. Left everyone stranded.
8.0 Excellent2021 May 25
Car was solid and comfortable.Tire pressure, windshield fluid, radiator fluid and working radio. Picking up in Memphis was not a pleasant experience.
4.0 Okay2021 Apr 26
The drop off was easyThe pick up was horrible.
2.0 Mediocre2021 Mar 22
nothingnot surprising customers with a $150 interior cleaning charge
2.0 Mediocre2021 Mar 02
NothingThe staff, pickup experience
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Rated #4
Hertz
6.4 Good (185 reviews)
5 locations in Memphis
Hertz
Locations in Memphis
  • 6.9
  • 6.7
  • 6.1
  • 6
  • 6.3
Recent reviews
10.0 Excellent2021 Oct 18
Very friendly staff. Car was very nice and clean. Drop off was super easy.
2.0 Mediocre2021 Oct 18
Counter was closed when I arrived. Tried to reschedule pick up and was told that I would still be charged for the day even if it was unused.
5.9 Okay2021 Oct 18
Selected the "Managers Special", when I arrived I was told to take a car from a lane. Only one was left there. When I went to check out I was told to select another car. I told them it was the last one in the lane, but the attendant left her booth and returned a few minutes later with an SVU. Wanted to avoid this due to gas consumption of suv's but left with no choice. The return process was easy and fast.
1.9 Horrible2021 Oct 12
We booked a rental and drove 3 hours to get it. We get to the airport and not a single car to rent. This is the last time we use Hertz and Kayak.
3.9 Mediocre2021 Sep 29
The pickup process was very slow.
7.9 Good2021 Sep 20
No one available at drop-off, and directions for what to do unclear. Leave keys in the car? Put them in a drop box? Paperwork?
10.0 Excellent2021 Sep 14
One way rental.. charged on,y for days used! Nice
3.9 Mediocre2021 Sep 13
They did not have the type of car I requested. The car they gave me still smelled like smoke.
1.9 Horrible2021 Sep 09
Did not have a car for me and tried to give me a pickup for twice the price of my contract .
7.9 Good2021 Aug 30
The only trouble I experienced was trying to contact you all when my connection was changed. Many attempts to both the local number and 800, never any answer. Also, my car had a taillight out.
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Rated #5
Avis
7.3 Good (80 reviews)
5 locations in Memphis
Avis
Locations in Memphis
  • 7.6
  • 7.4
  • 7
  • 7.2
  • 7.3
Recent reviews
8.0 Excellent2021 Oct 20
Everything perfect except the fact they charged us for another day for being 2 hours late. 😩 but other than that, great experience!!
3.9 Mediocre2021 Oct 06
Horrible experience! We scheduled a minivan because we were traveling with three toddlers and needed room for their car seats. When we got there at our scheduled time, the attendant said they were still cleaning our van and would upgrade us to a Ford Explorer that could seat 7 so we didnt have to wait. When we tried to fit the car seats in it, there wasnt enough room at all. We took the Explorer back to them to exchange for the minivan but they said they didnt have any available. I asked them where the one was that we had reserved and they said they must have given it to someone else. I asked if we could get a Suburban or something that would fit the carseats and they said we would have to pay an additional $130 per day. I asked to speak to a manager because we had a car full of people (3 under 3 years old!) that didnt fit in the car they replaced our minivan with.... he said the same thing... after waiting close to an hour, the manager finally went and rounded up an older minivan. We wasted over three hours trying to get the car that we had originally reserved! Horrible customer service!!!
7.9 Good2021 Oct 03
It was easy to pickup. There was a dent in the vehicle, I brought it to their attention and they made a note of it. Employees were friendly.
1.9 Horrible2021 Sep 25
MADE SURE THAT THE RENTAL FACILITY HAD CARS TO RENT!
1.9 Horrible2021 Sep 20
No car available after booking on priceline.
2.0 Mediocre2021 Jun 15
Wasn’t able to rent the car because Kayak had mishandled the reservation. No answer when I tried to call them to straighten it out. We were stranded without a vehicle at the Avis Rental location. Worst rental experience I’ve ever had.
10.0 Excellent2021 Jun 10
Everything.
6.0 Good2021 May 22
It was ok but they ran out of cars down town avis but i was compensated for atruck but every they were nice at the counter great hospitality kept at same price so things were good
4.0 Okay2021 Apr 26
Drop offThe car that I picked up in Memphis was filthy. It smelled and clearly hasn’t been cleaned, never mind sanitized and during a pandemic. I only noticed the extent of the dirty condition after my departure from the airport.
10.0 Excellent2021 Apr 13
It was a very easy car rental. As soon as I walked up to the Avis rental agent she asked for my last name, took my I'd and credit card and I signed the agreement via the terminal and I was able to quickly leave. The car was very clean and very comfortable. It drove very well. Plus it was a nice looking car. Also the agent was very friendly.They switched the type of car I had agreed to when I made the reservation. At first it was a Galant but they changed it to an eclipse although I liked the eclipse better. It was a small SUV. Since I had a one way they said the Galant wasnt available for a one way rental. I was surprised they held an extra $150.00 on my credit card in addition to the rental price until I brought the car back on time which I did. I don't remember seeing the hold fee at the time the reservation was made. After I returned the car I remember hearing the agent say it would take several days for the hold fee to drop off. The vehicle had these very dark smudges around the back. It was dimly lit in the garage where I took possession of the car. So when I drove out I stopped and took a video of the car and photos. I did this to make sure I was protected and that they would not claim that I had committed any damage that was on the car before I took possession. It appeared that at some point someone had black duck tape around the back because I could see where large pieces of tape had been peeled off but this thick sticky residue remained. It didnt bother me because the car still drove fine but I sent a photo to Avis Facebook messenger with my confirmation number to let them see it. Regular washing would not take that off. Maybe a special type of chemical could remove it. The car had been washed but the tape residue was still there and very noticeable. Last, I picked up the car at the Memphis International Airport. I should have been informed that I go the 1st floor, instead of the 2nd floor, to process the rental because the 2nd floor is only for people with an Avis Preferred account. After the paperwork is processed on the 1st floor, I then had to go to the 3rd floor where the vehicles were kept to get the car.
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Rated #6
Thrifty
6.4 Good (88 reviews)
1 location in Memphis
Thrifty
Locations in Memphis
  • 7
  • 6.7
  • 6.1
  • 6.1
  • 6.7
Recent reviews
5.9 Okay2021 Sep 15
had to wait on car, because they was low staff, and customer service was terrible.
1.9 Horrible2021 Sep 13
Booked with Thrifty via Priceline, and when I arrived at rental car kiosk at Memphis airport, I was surprised by the long line. After waiting about 35 mins with minimum movement, and seeing disgusted faces coming from kiosk, found out they oversold and had 0 cars available. Apparently they do this quite often, as after booking with another more trusted rental car company next door, they stated it happens all of the time. Was able to get a refund via Priceline, but Thrifty needs better organization. Disappointing.
1.9 Horrible2021 Aug 17
Took 2 hours to pick up car upon arrival
10.0 Excellent2021 Aug 14
Easy pick up and drop off- $1000 for 5 days of a mid size car is high but inflation is bad and covid screwed up a lot with cars
1.9 Horrible2021 Aug 10
My reservation was for pick up at 8am I got a vehicle at 10:42am it wasn’t the car I order but I had to except to reach destination on time
1.9 Horrible2021 Aug 03
Stood in line for2 hours to get a car. Then took an hour to bring it up. 3 hours total wait. Missed appointments I should of had plenty of time to get to. Rental agent was the most rude person I have dealt with. Cursed me, threatened to cancel my contract all because I simply asked for an eta of when my car would be ready. I have the pictures and video to backup everything I am saying. Filed a corporate complaint since the 1-800 number is useless and I have heard absolutely nothing from corporate in 4 days.
1.9 Horrible2021 Jul 31
The counter is in the garage which was extremely hot. We had to wait 5 minutes for any staff to show. When she did she said they were out of cars and would have to wait a least an hour- this is despite a reservation. That didn’t seem to matter at all. We asked to cancel and get our money back- she said she couldn’t do anything for us. I had my 84 year old mother and we couldn’t wait in an un-air conditioned parking garage for an hour so we rented somewhere else and now are trying to go through a refund process which is also very difficult. When we returned our car yesterday we noticed a line of at least 15 people waiting at Thrifty to pick up with only one person again at the window. I would not rent from here.
3.9 Mediocre2021 Jul 30
No cars were ready upon my arrival. Gave me a mid-size when I paid for a full. Car had vibrations at highway speeds.
1.9 Horrible2021 Jul 27
Waited over an hour in line in 90+ degree heat with little progress, the wait line was still not moving when we gave up and rented. A car from another company! It was obvious that the one employee in the booth was understaffed.
1.9 Horrible2021 Jul 25
We waited in line for 1 hour and 3 minutes to get our car. One employee working the counter. It was RIDICULOUS!! There were at least 10 to 15 people waiting for a clean car.
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Rated #7
Budget
6.3 Good (83 reviews)
5 locations in Memphis
Budget
Locations in Memphis
  • 6.5
  • 6.7
  • 6.1
  • 5.9
  • 6.2
Recent reviews
10.0 Excellent2021 Oct 13
Fred at the Budget Rental car was awesome. Excellent customer service, friendliness, new his products available, helped with kid seats, everything. I will use Kayak again because of Fred at the Budget office at Memphis Airport. Thank you, Will Koberg
5.9 Okay2021 Sep 20
When I arrived, one person was available to assist. She instructed me to wait for someone else. Then she asked for my drivers license and started the process. She kept her window closed, requiring me to speak from an open window at the other end of the booth. When the second attendant appeared, I moved down and spoke through the glass that she opened briefly. Next, I was ask to quickly fill out documents and handed the keys and my receipt. I located the car and noted scratches on it. To avoid responsibility, I ask for a pre- inspection document noting the damage. She said that she forgot to tell me I could address that with the attendant on the way out. In sum, the communication was not acceptable. When I returned the car, there were at least 20 parked in front of my car. There was no attendant to check me in, provide a post inspection clearance, and confirm the car had a full tank of gas. Somewhere signs posted to leave the keys in the car, but I did not see one when I drove in. So, I walked to the booth and waited in line for at least 10-15 minutes to inquire about the return protocol, but I had to wait as the attendant had to let two people out with rental cars. She then told me I had to leave keys and that the vehicle would be checked in later. This disconcerting given the liability you assume in renting a car. So in sum, this was a mediocre experience at best. This location needs more people with communication skills who prioritize customer service.
1.9 Horrible2021 Aug 02
Pickup up was slow, vehicle wasn’t ready 1st vehicle given window cracked and huge nail in vehicle so they filled the air up to the max returned, 2nd vehicle no oil change returned, 3rd vehicle manger stated that due to their fault and additional discount was added and I still had to pay over a $100 just in airport fees that weren’t included in my rental. Never using this service again.
7.9 Good2021 Jul 29
The staff is a little rude, but overall I loved the rental
1.9 Horrible2021 Jun 23
Did not have the vehicle that the contract called for and was told a few hours before pickup that the car was waiting. It took 45 minutes for them to prepare the contract. There was a general feeling that they did not know what they were doing. I knew the manager and she was helpful.
4.0 Okay2021 Jun 13
Give traveling business folks options to adjust their drop off locations during emergencies when they need to modify reservations. It is ridiculous this can’t be done when most of your customers are business people during the week. I won’t be returning.
2.0 Mediocre2021 May 16
Staff are unfriendly. The pick-up is inconvenient and disorganized. There is garbage and standing water all over the parking garage and car rental area. We didn't get the car we booked. We had no assistance with our child seat. The car we picked up was dirty and not in great shape. The overall pick up experience took more than an hour. I hate you all.Y'all need to up your game. You should be ashamed of the way these businesses are ran.
4.0 Okay2021 Apr 07
Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.
6.0 Good2021 Apr 03
George was very friendly and efficient.This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicle
4.0 Okay2021 Feb 08
Drop off was smooth other than the fact employee checked out customer who returned car after me first as he was more aggressive to the window.Wait time for car, I reserved in advance, was well over an hour. Then desk staff asked me if I wanted to wait “ for my car” or take a mid size SUV upgrade. I asked if there was a charge, she said yes yet could not tell me how much til she ran my credit card. Then proceeded to tell me it was$11 more for the wkd, and at frustration to just get a car I agreed. My car was not an upgrade as I was to have an intermediate suv like “ a Nissan Rogue”. In fact I got a compact Nissan Kicks which my 6’5” passenger hardly fit. Just irritated that you charged ME extra, Gabe me a smaller car, and could do so because customers are already angry waiting for so long to get out of the airport
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Rated #8
Payless
6.2 Good (83 reviews)
1 location in Memphis
Payless
Locations in Memphis
  • 6.5
  • 6.4
  • 5.8
  • 5.7
  • 6.4
Recent reviews
9.2 Excellent2020 Mar 15
Could not find a Payless agent, Finally discovered Avis agents could help
10.0 Excellent2020 Jan 21
Helpful staffThe car itself had a trunk that did not open conventionally which was hard to figure out how to open without a google search
6.8 Good2019 Nov 13
Staff was friendly, car was clean, everything worked.1. No car was available when we arrived, in spite of my efforts earlier to ensure there would be. We were lucky that a car appeared within 20 mins. 2. The air pressure warning was on the entire 8 days. I added air to all tires but the warning persisted. 3. Too much time spent waiting for receipt to be printed upon our return. Avis doesn’t seem to try harder anymore.
2.0 Mediocre2019 Jul 31
absolutely nothinggo with anyone else but them
10.0 Excellent2019 Mar 07
Smooth, no problems.
2.0 Mediocre2019 Jan 07
Nothing. They are horrible.When I arrived to pickup the car at 1pm on a Thursday there was no one at the counter and there had not been an attendant for some time. The rep from Avis at the next counter gave me the same deal since no one was working at Payless. Also, when I called to inquire about a baby car seat the automated phone system required that I provide an "Access Code", whatever that is, to complete the call and I was not able to get anyone on the phone to assist. I will never use this junk company again.
2.0 Mediocre2018 Dec 31
Never use this site again!Nothing!!!I reserved a vehicle and when I went to pick it up, it was not there!!! The agent said laughed and said they were out of vehicles and especially the type that I reserved.
4.8 Okay2018 Sep 15
Poor customer service20 minute wait for clerk to check in and out
6.0 Good2018 Aug 22
Customer service is poor and not helpful.
6.0 Good2018 Jun 27
I liked the carI did not speak or talk to any representative from Payless. At both pickup and dropoff I had to be assisted by an Avis rep. The reps for Payless were “unavailable”, no one did a car inspection at pickup or drop off. Next time I will just go to Avis. They’re reps were available and ready to assist another company’s customers. I find it odd that he even had passwords and such to log into the payless system being he wasn’t a payless employee.
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Rated #9
National
8.6 Excellent (5 reviews)
1 location in Memphis
National
Locations in Memphis
  • 8.8
  • 8.4
  • 8.8
  • 9.2
  • 8
Recent reviews
10.0 Excellent2019 May 12
Super easy pickup and dropoff. Brand new vehicle.Called a few days ahead to change my pickup to one hour earlier, but reservations told there was no availability and the price would change. When i arrived 30 minutes early anyway there were multiple vehicles available and the Memphis team were happy for me to drive off in one.
Eagle Rent A Car
1 location in Memphis
Eagle Rent A Car
Locations in Memphis
Recent reviews
Sunnycars
1 location in Memphis
Sunnycars
Locations in Memphis
Recent reviews
934 travelers who rented a car in Memphis gave the car agency they used an average rating of 7.1

Car rental locations in or near Memphis

Good to know

Most popular car type

Luxury

When to book a rental car in Memphis

Average daily price per month
Rental car prices as pick-up date approaches

Car rental insurance in Memphis

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Memphis car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Memphis.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Memphis car rental.

Top tips for renting a car in Memphis

  • Book your rental car in Memphis at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in Memphis

  • Based on ratings and reviews from real users on KAYAK, the best car rental companies in Memphis are Alamo (8.5, 187 reviews), Enterprise (7.6, 188 reviews), and Avis (7.5, 89 reviews).

  • The average gas price in Memphis is ₪11.63 per gallon over the past 30 days. Filling up a gas tank costs between ₪140 and ₪186, depending on the car size.

  • Luxury (Audi A4 or similar) is the most frequently booked rental car type in Memphis.

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Luxury car rental in Memphis costs ₪236 per day, on average.