10.0 Excellent2020 Jun 30
Pros: Very fast service and was give a couple of different optionsCons: Nothing
10.0 Excellent2019 Dec 14
Cons: Drop and pick up from hotel
4.8 Okay2019 Oct 11
Pros: Pick up was awful. We had to wait over 2hrs to get a car even though we confirmed it the previous day with the local agent. Drop of was fine.Cons: You need to have more cars on the lot or better ways to obtain one if they are not turned in on time which was the case in our instance. We were not offered a reduced rate or anything for our inconvenience. It was an awful experience!
7.2 Good2019 Jun 17
Pros: The pick up process at the counter was very slow. I waited at least 20 min. Or more.Cons: The vehicle was not well cleaned, but ok. I picked up a day earlier than on the reservation, so was just happy they could accommodate me.
8.0 Excellent2019 Mar 25
Pros: The staff were polite and friendly.Cons: Car smelled a little, but not too offensive. Nicer model than we expected!
2.4 Mediocre2018 Aug 29
Scam artistsPros: On pickup they tried charging me three different rates until I insisted on the rate I reserved. Then, my car smelled horribly like smoke. So I exchanged it for a different one. Apparently they never logged it out correctly bc they called me the next day and asked me for the info on the keys and asked which car I had. When I tried to attach my wizard number they told me I could but it would be a lot more expensive. So much for being a preffered member! After bringing my car back I was in a hurry and grabbed my receipt and ran. Later looking at the receipt they gave me somebody else’s receipt. Overall, employees who are out to scam you and who just don’t care at all. I would and will try someplace else in the future.
2.0 Mediocre2018 Aug 15
None of the CSR were on the same accord.Pros: NothingCons: Being lied to and not being able to rent the car.
3.6 Mediocre2018 Jun 17
disappointmentPros: clerk friendly, car selection goodCons: store refused to accept my debit card.... never got rental approved....
6.0 Good2018 Mar 13
Reservations only honored "if there are cars available"Pros: About the only thing I liked was that I was able to get a car. Four wheels and a seat.Cons: I cannot help feel that Avis took advantage of my family when we were in a vulnerable position. We needed to get to Little Rock as soon as we could to maximize time with my wife's grandfather, who has a terminal illness. In light of a mechanical issue that caused us to miss a connecting flight to Little Rock, it appeared that the best solution was to re-book our travel through Memphis, and rent a car to complete the next hundred or so miles of the journey. We were pleased to find that Avis allowed us to reserve a Toyota Corolla, or equivalent car, at a favorable rate. I did so, as we boarded our flight to Memphis. But when we arrived, and asked that Avis honor the reservation, I was informed that no cars were available other than a luxury car that would cost another $50+ per day. When I asked, l was told that a reservation is only good if there are cars available. This is of course inconsistent with every definition of reservation I have heard in my 36 years. I checked one of the other rental counters to see if they had options, and ultimately decided that I needed to quit wasting time and take the luxury option at Avis. We had a limited number of hours to spend with my wife's grandfather, and we had no choice. Upon returning to the counter, thinking I had misheard earlier, I asked another member of staff why the reservation was not honored, and was told again that the reservation is only good if there are cars available. Fortunately, I was then told that a Nissan Altima or Maxima had become available for not too much more than the Corolla I had reserved. I gladly took the Nissan and was happy not to pay the luxury sticker price. But I cannot help feel that I was forced to be upsold. Moreover, the car we ultimately received was musty with stale cigarette smoke, and had tires that, while perhaps not illegal to drive on, should have been replaced for winter driving. This has left me with a pretty sour taste in my mouth. Tell your friends, stay away from Avis unless you like making reservations for the joy of it, and not the benefits that reserving ordinarily conveys.
2.0 Mediocre2017 Oct 17
Terrible experience which stranded family with infant and toddler forPros: Nothing unfortunately.Cons: Flights were delayed so I successfully booked the reservation pickup for 1AM. When we arrived at 1:07AM, the desk was deserted. There was no warning at all about closing times when booking was made. Our luggage was lost so we had no car seat for a taxi. The MEM curbside between 1-3AM is a scary, uncomfortable place for a family with small children. We partially blame the booking process with a failure in warning at least.