10.0 Excellent2021 Oct 13
Fred at the Budget Rental car was awesome. Excellent customer service, friendliness, new his products available, helped with kid seats, everything. I will use Kayak again because of Fred at the Budget office at Memphis Airport. Thank you, Will Koberg
5.9 Okay2021 Sep 20
When I arrived, one person was available to assist. She instructed me to wait for someone else. Then she asked for my drivers license and started the process. She kept her window closed, requiring me to speak from an open window at the other end of the booth. When the second attendant appeared, I moved down and spoke through the glass that she opened briefly. Next, I was ask to quickly fill out documents and handed the keys and my receipt. I located the car and noted scratches on it. To avoid responsibility, I ask for a pre- inspection document noting the damage. She said that she forgot to tell me I could address that with the attendant on the way out. In sum, the communication was not acceptable. When I returned the car, there were at least 20 parked in front of my car. There was no attendant to check me in, provide a post inspection clearance, and confirm the car had a full tank of gas. Somewhere signs posted to leave the keys in the car, but I did not see one when I drove in. So, I walked to the booth and waited in line for at least 10-15 minutes to inquire about the return protocol, but I had to wait as the attendant had to let two people out with rental cars. She then told me I had to leave keys and that the vehicle would be checked in later. This disconcerting given the liability you assume in renting a car. So in sum, this was a mediocre experience at best. This location needs more people with communication skills who prioritize customer service.
1.9 Horrible2021 Aug 02
Pickup up was slow, vehicle wasn’t ready 1st vehicle given window cracked and huge nail in vehicle so they filled the air up to the max returned, 2nd vehicle no oil change returned, 3rd vehicle manger stated that due to their fault and additional discount was added and I still had to pay over a $100 just in airport fees that weren’t included in my rental. Never using this service again.
7.9 Good2021 Jul 29
The staff is a little rude, but overall I loved the rental
1.9 Horrible2021 Jun 23
Did not have the vehicle that the contract called for and was told a few hours before pickup that the car was waiting. It took 45 minutes for them to prepare the contract. There was a general feeling that they did not know what they were doing. I knew the manager and she was helpful.
4.0 Okay2021 Jun 13
Give traveling business folks options to adjust their drop off locations during emergencies when they need to modify reservations. It is ridiculous this can’t be done when most of your customers are business people during the week. I won’t be returning.
2.0 Mediocre2021 May 16
Staff are unfriendly. The pick-up is inconvenient and disorganized. There is garbage and standing water all over the parking garage and car rental area. We didn't get the car we booked. We had no assistance with our child seat. The car we picked up was dirty and not in great shape. The overall pick up experience took more than an hour. I hate you all.Y'all need to up your game. You should be ashamed of the way these businesses are ran.
4.0 Okay2021 Apr 07
Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.
6.0 Good2021 Apr 03
George was very friendly and efficient.This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicle
4.0 Okay2021 Feb 08
Drop off was smooth other than the fact employee checked out customer who returned car after me first as he was more aggressive to the window.Wait time for car, I reserved in advance, was well over an hour. Then desk staff asked me if I wanted to wait “ for my car” or take a mid size SUV upgrade. I asked if there was a charge, she said yes yet could not tell me how much til she ran my credit card. Then proceeded to tell me it was$11 more for the wkd, and at frustration to just get a car I agreed. My car was not an upgrade as I was to have an intermediate suv like “ a Nissan Rogue”. In fact I got a compact Nissan Kicks which my 6’5” passenger hardly fit. Just irritated that you charged ME extra, Gabe me a smaller car, and could do so because customers are already angry waiting for so long to get out of the airport