Pros: It was a very easy car rental. As soon as I walked up to the Avis rental agent she asked for my last name, took my I'd and credit card and I signed the agreement via the terminal and I was able to quickly leave. The car was very clean and very comfortable. It drove very well. Plus it was a nice looking car. Also the agent was very friendly.
Cons: They switched the type of car I had agreed to when I made the reservation. At first it was a Galant but they changed it to an eclipse although I liked the eclipse better. It was a small SUV. Since I had a one way they said the Galant wasnt available for a one way rental. I was surprised they held an extra $150.00 on my credit card in addition to the rental price until I brought the car back on time which I did. I don't remember seeing the hold fee at the time the reservation was made. After I returned the car I remember hearing the agent say it would take several days for the hold fee to drop off. The vehicle had these very dark smudges around the back. It was dimly lit in the garage where I took possession of the car. So when I drove out I stopped and took a video of the car and photos. I did this to make sure I was protected and that they would not claim that I had committed any damage that was on the car before I took possession. It appeared that at some point someone had black duck tape around the back because I could see where large pieces of tape had been peeled off but this thick sticky residue remained. It didnt bother me because the car still drove fine but I sent a photo to Avis Facebook messenger with my confirmation number to let them see it. Regular washing would not take that off. Maybe a special type of chemical could remove it. The car had been washed but the tape residue was still there and very noticeable. Last, I picked up the car at the Memphis International Airport. I should have been informed that I go the 1st floor, instead of the 2nd floor, to process the rental because the 2nd floor is only for people with an Avis Preferred account. After the paperwork is processed on the 1st floor, I then had to go to the 3rd floor where the vehicles were kept to get the car.
Pros: The staff was super friendly!!
Cons: More car options. The airport location was sold out due to spring break, so we had to Uber 30min away to rent a car.
Pros: ABSOLUTELY NOTHING
Cons: Staff was rude and disrespectful... Car was reserved and when I proceeded upstairs to retrieve someone was loading their luggage in it. Charges were added to the change in reservation that were not added downstairs on the original.
Pros: Ease of access
Cons: Upon drop off there was no one around to explain what to do. Just made assumption we were to leave keys in car.
Pros: Very fast service and was give a couple of different options
Cons: Drop and pick up from hotel
Pros: Pick up was awful. We had to wait over 2hrs to get a car even though we confirmed it the previous day with the local agent. Drop of was fine.
Cons: You need to have more cars on the lot or better ways to obtain one if they are not turned in on time which was the case in our instance. We were not offered a reduced rate or anything for our inconvenience. It was an awful experience!
Pros: The pick up process at the counter was very slow. I waited at least 20 min. Or more.
Cons: The vehicle was not well cleaned, but ok. I picked up a day earlier than on the reservation, so was just happy they could accommodate me.
Pros: The staff were polite and friendly.
Cons: Car smelled a little, but not too offensive. Nicer model than we expected!
Pros: On pickup they tried charging me three different rates until I insisted on the rate I reserved. Then, my car smelled horribly like smoke. So I exchanged it for a different one. Apparently they never logged it out correctly bc they called me the next day and asked me for the info on the keys and asked which car I had. When I tried to attach my wizard number they told me I could but it would be a lot more expensive. So much for being a preffered member! After bringing my car back I was in a hurry and grabbed my receipt and ran. Later looking at the receipt they gave me somebody else’s receipt. Overall, employees who are out to scam you and who just don’t care at all. I would and will try someplace else in the future.
None of the CSR were on the same accord.
Cons: Being lied to and not being able to rent the car.
Pros: clerk friendly, car selection good
Cons: store refused to accept my debit card.... never got rental approved....
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Avis in Memphis.
Avis has 5 rental locations in Memphis. Take a look at our Avis rental location map to find the best rental cars near you.