Book Hertz car rentals in Memphis

Reviews for Hertz in Memphis

Recent reviews

Traveler rating

Wonderful

13

Very good

7

Good

2

Okay

9

Fair

2

Mediocre

0

Poor

44

2.0

This was a great price for rental car required after personal car totaled in MVA. However, the experience with local Hertz rental company was horrible. The rental was prepaid through the website. When we arrived to pickup the vehicle (within the "grace period") we were told it was no longer available and they did not have any other cars available to replace it with. We asked why they gave away our prepaid reservation, even though we could see the acutal vehicle we booked still sitting on the lot. There was no reasonable or rational response given. Customer service was abysmal to the point that the agent told us to get out of her face and leave the building because she had nothing else to do for us. I asked for a refund. Response was you have to call the 800 number. I had no success in getting ahold of the right person on the 800 number that had the authority to authorize the refund. I absolutely would not recommend renting from this particular Hertz location on Getwell Ave in Memphis, TN. Worst service & experience ever! Still trying to get our money back. Stay away from this location.Reviewed 2023 Sep 18

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2.0

They closed before my flight landed, so I didn't get my reservation. Had to pay more to use a different company because of this. It cost me about $150 more with the other company, so now I'm out money because they closed when they still had a reservation and flights still to land.Reviewed 2023 Jul 28

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2.0

Was told the truck sat 7 only sat 6Reviewed 2023 Jul 17

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2.0

Car was not available…they told me to not trust 3rd party sitesReviewed 2023 Jul 08

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6.0

The pickup was awful. After we checked in we were told there were no vans by an employee. Then we were told they had one but it was dirty and at another area. I was told it was being cleaned for us but then 10 minutes later the gentleman who was supposed to be cleaning the vehicle walked out of the building to go clean it. We were on a schedule and didn’t get the van til over an hour after our scheduled time. Nobody there seemed to care and we were never offered any other option other than waitingReviewed 2023 Jun 15

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2.0

Reserved my rental car early in the morning and drove 45 miles to the airport to pick up and they told me I couldn’t pick up same day and that I could come back tomorrow. If I couldn’t pick up the same day then they should not have allowed me to reserve the car.Reviewed 2023 Jun 08

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2.0

Cute car. Maintenance issues when I’m stuck in a small town.Reviewed 2023 Jun 01

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2.0

I cannot convey my disappointment strongly enough. I am both astounded and infuriated by the “service” I received this past week from Hertz, a company that once stood for reliability and exceptional customer service. After booking a car half a month in advance at a Memphis, TN location, I was blindsided just 30 minutes before pickup with the news that there were no cars available. What transpired next was a catastrophic circus of confusion and disappointment. The customer service line first asserted there were "no cars available,” but then proceeded to offer me a mid-sized sedan at my original location, which doesn’t fit with the “no cars available” narrative. However, upon arrival at the pick-up location, the local staff informed me that there were, in fact, no cars at all. The ones I saw ‘available’ online were rented out for insurance claims. I suggested a call to the airport location for their availability, but local staff met that with a cynical, "Oh, the airport won't answer their phone, good luck there." When I attempted the customer service line, they dangled the promise of an available car at the airport, only to snatch it away upon discovering my one-way drop-off requirement (which was clearly outlined in my reservation and booking that Hertz reneged on same-day). Driven to desperation, my search extended to Nashville, a full three hours away from my original Memphis pick-up location. After a tedious call to establish the availability of a truck for one-way, single-day trip, the customer service agent asked if I could be put on hold and severed the call. These are not mere inconveniences but substantial disruptions. Hertz's right hand doesn't have a clue what the left hand is doing. This experience left me questioning the integrity of Hertz, their business ethics, and their commitment to customer satisfaction. If I had not had a support system to fall back on (aka my 71-year-old father-in-law driving 6 hours in a single day to fetch me), I wouldn’t have been able to attend a family wedding—and most folks wouldn’t have that back-up option. How is this ok? Hertz provided zero help in mitigating their failed service, and openly laughed at my attempts to solve it myself. The Better Business Bureau needs to investigate Hertz ASAP.Reviewed 2023 May 16

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2.0

customer service at hertz airport location is unbelievable. Representative and managers are very rude and unprofessional. They don’t accommodate you unless they’re feeling like it. Would not recommendReviewed 2023 May 16

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6.0

Difficult experience processing my credit card. That’s never happened with any other rental agency.Reviewed 2023 Apr 27

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4.0

Huge line for pickup at MEM. Location was understaffed. Team there was working very hard, but closed while passengers were arriving late. Rental car was filthy -- likely no time for staff to clean it. Dropoff at BHM was very easy. It seems like Hertz needs to increase/lengthen its staffing model at MEM.Reviewed 2023 Apr 23

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2.0

The people working at the centre were very polite and understanding. However, despite having prebooked and prepaid, there were no cars there for me to rent and I spent over an hour in the queue waiting!Reviewed 2023 Apr 19

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• What is the most popular rental car from Hertz in Memphis?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Hertz in Memphis.

• How many car rental locations does Hertz have in Memphis?

  Hertz has 6 rental locations in Memphis. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Memphis airport (MEM)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Memphis airport (MEM)?

  Yes