Book Hertz car rentals in Memphis

• Where can I pick up Hertz car rentals in Memphis?

  If you're flying into Memphis International Airport (MEM), you can find an on-site Hertz rental counter where you can pick up your Memphis rental vehicle. Other than at the airport, there are two other Hertz branches in town. One of them is the most popular, the agency on Getwell, and the other is located in the eastern half of the city at 7438 Sonic Drive.

• Do I have to pay anything to join the Hertz rewards program?

  It does not cost anything to sign up to become a Hertz Gold Plus rewards member. As a Hertz Gold Plus member, you can enjoy immediate benefits on your Memphis rental, such as skipping the line at the car rental agency location. You can also build up points each time you rent, which can contribute to free rental days as well as free upgrades. If you sign up when you pick up your Memphis rental, you can start enjoying the benefits immediately.

• Can I choose the model and brand of Hertz car rentals in Memphis?

  When you book Hertz car rentals in Memphis through KAYAK, you can select the brand and the model of car that you would like to rent. However, when you arrive at the pickup location in Memphis, they might not have the precise vehicle that you chose on your reservation. If this happens, Hertz team members will work their hardest to try to find you a comparable rental car. They will try to match the brand as well as find as similar a model as possible.

• What is the most popular rental car from Hertz in Memphis?

  Small rental cars (Chevrolet Trax or similar) are the most frequently booked rental car types from Hertz in Memphis.

• How many car rental locations does Hertz have in Memphis?

  Hertz has 6 rental locations in Memphis. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Memphis airport (MEM)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Memphis airport (MEM)?

  Yes

Reviews for Hertz in Memphis

Recent reviews

Traveler rating

Wonderful

8

Very good

5

Good

0

Okay

7

Fair

1

Mediocre

0

Poor

39

2.0

I had one of the worst rental car experiences I’ve ever had with Hertz in Memphis. I arrived to pick up the vehicle I had reserved and was told they didn’t actually have my car available. No alternative was proactively offered and there was essentially no attempt to help solve the problem at the location. Instead, the staff told me to call the Hertz 1-800 customer service number myself. After spending time on the phone, the representative there told me the local store should have been helping me directly. So I ended up stuck between the local office and corporate, with neither taking ownership. To make matters worse, the phone agent eventually offered me another vehicle—but only at a price that was about $350 more than the reservation I already had. So the solution to Hertz not honoring the reservation was apparently to pay substantially more. The entire experience felt disorganized, frustrating, and like customer service completely disappeared once there was a problem. If a reservation doesn’t actually reserve a car and the customer has to chase down solutions themselves, what’s the point? I would not use Hertz again and would not recommend booking through them based on this experience.Reviewed 2026 May 31

review from

2.0

Hertz did not provide the vehicleReviewed 2025 Aug 11

review from

2.0

Hertz would not honor the contract at the MEM airport counter. I wasted $$ on Uber to/from airport and non-$$$ refundable lodging in Kansas City. Really f*cked up my plans. Thanks Hertz.Reviewed 2025 May 22

review from

2.0

Horrible they didnt had the car and i was charged the coverage by rentalcover.comReviewed 2025 Mar 28

review from

2.0

Worst experience. They rented out my prepaid reservation and had no other car available to me and told me no rental car available in any Hertz in the city. Part of this experience is due to my fault. I didn’t realize there is very short time window in Hertz for me to pick up the rental car. But there is no such warning during my booking or via email/text after the booking. They did mention if no show there is no refund of my prepaid amount. So my understanding is the car will be held for a reasonable time window until I show up. But they just rented out my reservation without any notification to me. And when I took a Uber to get to the Hertz place and then found out I had to take a Uber out.Reviewed 2024 Nov 09

review from

4.0

Didn’t have car ready. Didn’t answer phone calls.Reviewed 2024 Sept 29

review from

2.0

Probably the worst customer service I've ever had, anywhere, anytime, any line of business. Hertz will never see me again.Reviewed 2024 Sept 14

review from

2.0

I booked a car a month in advance. Then on the day of pickup they tell me they are overbooked and don’t have a car for us. Both customer service line and people at the counter were very unhelpful and uncaring about the situation they created for us. We wasted an Uber ride from the airport to the pickup site and then had to go back to the airport to get a car from another company. Will never use Hertz again.Reviewed 2024 Sept 05

review from

2.0

Did even get the car false informationReviewed 2024 Aug 22

review from

2.0

When we arrived to pick up the car, after waiting in the queue for 30 minutes were told that they didn't have one available. The lady at the desk said that we could try the airport office which would require us to book a second taxi. I asked if she could phone them first to check if they had a car available she advised that there was no point as they would be busy so wouldn't answer the phone anway. Being stranded we took the second taxi to the airport where the Hertz desk was not busy at all , theren was nobody queueing at all. I explained the situation to the lady at the desk who could not have been less interested or helpful. She simply gave me the customer service number to ring to change the booking, she also declined my request to call for me.. I phoned the customer service number and got recored message advising that there would be a 10 minute with time. After 30 minutes my wife asked the still not busy lady if there she could help, met with the same complete indifference. After a further 20 minutes we decided to get a car from Avis. This is not the first time that Hertz have let us down on this trip. On a previous rental a metal cover under the car came loose and ws noisily dragging on the ground. We.phone the assistance number and were told that someone would be with us in 2 hours. After 3 hours when I called again I was told that nobody was coming and nor would they be as they had nobody covering the area we were in. By this time shops and garages were shut so we had to stay in a nearby motel and then bought some cable ties in the morning and crawled under the car myself to effect an emergency repair. The service and care we have received from Hertz has been th worst of any company of any kind that I have ever dealt with and the staff at the 2 Memphis offices the lest helpful and interested of any front desk staff I have ever come across.Reviewed 2024 Jul 14

review from

10.0

GreatReviewed 2024 Jul 12

review from

2.0

Wrong car. Car had no a/c.Reviewed 2024 May 13

review from

More