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Cons: "Took a long time to get the crew together after the plane was ready"

Pros: "Really you excell in satisfying customer.through lovely reminders."
Cons: "Vegan dishes not available .."

Pros: "Nothing special flight."
Cons: "Old entertainment and less leg room."

Pros: "Smooth boarding and take off on time !"

Pros: "The food"
Cons: "Nothing"

Pros: "good attitude , friendly service from the crew members"
Cons: "seat spacing was very narrow"

Pros: "Everything was good."
Cons: "We wheelchair passengers were also asked to stand in line for boarding at the gate"

Pros: "The crew was friendly but not always available for requests. I suppose I could have used the "attendant call button" but it would have been nicer if they were more observant when I was looking at them with a look of "I need something" as they walked by"
Cons: "Boarding process seems standard - always takes a long time to board and disembark. Older planes have screens with poor touchscreen responsiveness and poor resolution. I was surprised to see that the short-haul flights had better screens than the long-haul flights. I was on a 3 1/2 hour flight each way from Dubai/Delhi with beautiful screens but the long-haul each way from Dubai/Seattle had the crappy screens."

Pros: "Everything was perfect"

Pros: "Service"

Pros: "The aircraft and flight crew was good. Entertainment selection is awesome."
Cons: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."

Cons: "I haven't got onto the flight you stupid twerps."

Pros: "The crew helped me with a duct tape but it wasn't staying"

Pros: "This flight was shorter so didn't have any problem and there were veggie options for food."
Cons: "That I was again stuck in the middle seat after requesting an aisle."

Pros: "Crew, newer aircraft, leg room, entertainment choices"
Cons: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"

Pros: "Just done all of that already !"
Cons: "Just done all of that already !"

Pros: "I was randomly upgraded to business and it was such a treat! The service on Emirates is impeccable and the staff takes care of everything. I have always loved flying on Emirates and this last experience was truly the best flight I've had. The comfort and consideration of Emirates flights are definitely unmatched."

Pros: "The movie selections, and really nice lighting on board."

Pros: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Cons: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."

Cons: "Did not get wheelchair assistance for my dad as requested."

Pros: "Everything from baggage handling to food on aeroplane to deplaning"
Cons: "Long wait time at Bangalore Airport for receiving luggage"

Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Cons: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."

Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."

Cons: "Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight."

Pros: "nothing"
Cons: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"

Pros: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Cons: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"

Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"

Pros: "Everything"

Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"

Pros: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Cons: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"

Pros: "Entertainment and flight information was very good.Service also very good."

Pros: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"

Pros: "As commented above."
Cons: "As commented above."

Cons: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."

Pros: "Pretty clean"
Cons: "The food wasn't really good. They didn't have plain hot water as my daughter was sick with throat pain. Same old and boring"

Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"

Pros: "Airline service was very good. Staff were very friendly and infotainment system was really good."
Cons: "Overall the trip was good except in the Dubai airport. The people were not friendly and was not responding properly."

Pros: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Cons: "Check in at he Jeddah Hajj terminal is chaotic"

Pros: "Loved the food!"
Cons: "The bathrooms were dirty. There was water all over the floor. Announcements need to be made in different languages so that non English speaking passengers know that they have to remain seated until the aircraft comes to a total halt."

Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."

Pros: "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly."

Pros: "The staff was amazing. Honestly much better than our other 3 emirates flights this trip. Those were ok but this crew went above and beyond. I was 20 weeks pregnant and they constantly checked on me, making sure I was comfortable, even offering some fruit to make sure my blood sugar was ok after noticing I couldnt stomach the regular meal."
Cons: "More turbulence than usual... but they warned us about it and I know it was beyond their control. Also, the gate change in the airport was pretty rough, but that was more of a Dubai issue than Emirates. Still, it was a long way for a jetlagged pregnant woman to walk and there was no assistance available. Whenever we passed a transport car the driver was busy on their cell phone and uninterested in offering a ride."

Pros: "The service the entertainment.......the comfort level ..everything"

Pros: "spacious seats"
Cons: "layover time to the next connecting flight."

Pros: "Excellent check-in very fast, excellent and clean planes and services by the flight attendant."
Cons: "None that I can think of"

Pros: "Quick flight and friendly crew."
Cons: "45 minute delay due to air traffic congestion in Bengaluru. Not the Airline's fault."

Cons: "V"

Pros: "Good."

Pros: "Good food and choice of entertainment"
Cons: "Clearing out food trays. Very long"

Cons: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."

Pros: "Overall clean and efficient. Good service. Good craft and seating."
Cons: "Touch functionality of the entertainment system didn't work too well. Didn't get the second meal as I fell asleep around that time."

Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"

Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"

Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"

Pros: "A lot of drinks"
Cons: "One hour in late"

Cons: "2 hours delay. Bad food"

Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"

Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."

Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Cons: "Nothing"

Pros: "The crew"
Cons: "No TV"

Pros: "Air hostess J. Haupt was the friendliest of all. She made the flight definitely more enjoyable."
Cons: "Everything was good."

Pros: "The flight crew was amazing.I recommend this service to anyone who's traveling"

Pros: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
Cons: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."

Pros: "Friendly. And efficirnt crew"

Pros: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Cons: "Taking back the headsets 30 mins before landing."

Cons: "I didn't got the seats i asked for in the check in."

Pros: "Service"
Cons: "The seats were too close together."

Pros: "Every thing"
Cons: "Operation system"

Pros: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."

Pros: "Flight was good overall."
Cons: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."

Cons: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."

Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."

Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."

Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."

Pros: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Cons: "No entertainment on flight! Smallish plane."

Pros: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Cons: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."

Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."

Pros: "I was rescheduled on another flight improperly"
Cons: "Flight did not take off staff was rude unhelpful I won't use them again"

Pros: "."
Cons: "The seats were too hard. I have never felt that way on any other flights."

Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."

Pros: "Food was great!"
Cons: "Lackluster movie selection, internet was a rip off and barely worked."

Pros: "Everything about the service staff the plane amazing"

Pros: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Cons: "There was nothing to not like about this flight!"

Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"

Pros: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Cons: "Very less Indian movies .."

Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"

Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"

Cons: "terrible flight bad food, the options were finished by the time they reached line 30. the entertainment had 3 old movies in English. wishing the flight will finish because it was very jumpy, after all this it ended in an emergency landing. Lufthansa was very disappointing."

Cons: "No entertainment"

Pros: "Process of checking in."
Cons: "Transfer process in Frankfurt. Arrived late, not Lufthansa's fault.Not very accommodating crew . Short transfer times should be discouraged when purchasing ticket."

Pros: "The frienliness of the crew, adecuate food, bathrooms in FRA-PHL leg."
Cons: "The frankfurt airport. Land on Gate A and had to walk 20 minutes to ger to gate Z (up and down escalators), the bathrooms in airplane from Ben Gurion to Frankfurt (very small and not enough head clearance at the toilet). The confort of seats on flight over 3 hours of sitting (I am 74 years old)."

Pros: "service, food, frequency of food being brought"
Cons: "long in-airport walks,"

Pros: "The crew was happy and friendly to everyone. The food was delicious and was served with real utensils."
Cons: "Boarding was a heard of people all hurdled around the boarding area. There was very little order and the gate agents didn't clearly announce who was boarding. The seats on the plane were ok for comfort, but not great. Luckily the flight wasn't too long."

Pros: "i liked the friendliness of the crew"
Cons: "terrible seats and no entertainment....no screens"

Cons: "1. i ordered kosher food in advance - and confirmed at the lufthansa office before the flight that my order was accepted - and yet the crew could not find my kosher meal on the flight. the crew was very applogetic but i still flew "hungry" 2/ there was no entertainment on the flight - it wasnt such a long flight - less than 4 hours but i still expected some entertainment"

Pros: "Great flight. Great service. Great food. Nothing more to say then I'll fly again in the future with Lufthansa"
Cons: "Entertainment can be better"

Pros: "-"
Cons: "Flight was cancelled and no intimation from the agents regarding this cancellation and thus got created big loss for us."

Cons: "They gave out a kosher breakfast to some people, but nothing for everyone else. Smelling your neighbour's breakfast, but being left hungry makes for a grumpy start to the day."

Pros: "The crew were very nice, patient and professional."

Pros: "Nothing much really!"
Cons: "No entertainment options. Late departure & when we arrived early the local ground services company did not expect us & we were delayed at the gate for 30 minutes before disembarking!"

Pros: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Cons: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."

Pros: "comfortable flight"
Cons: "Had to board from a bus & the tarmac due to the construction at Abu Dhabi. Combined with a full flight - there was a lot of pushing as people were trying to get onboard first. We left an hour late as well"

Pros: "The crew was gracious and the dinner delicious."
Cons: "Cramped seating"

Pros: "Nothing"
Cons: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"

Pros: "Entertainment system and flight condition"

Pros: "cheapest fiar"
Cons: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"

Cons: "only one meal served on flight Manchester to Dubai, had to ask many times to get drinks."

Pros: "The neatness and entertainment system"
Cons: "The food"

Pros: "Excellent crew"

Pros: "Cleanness - friendly staff -"
Cons: "Landing."

Pros: "Get entertainment options."
Cons: "Food was mediocre."

Cons: "they didn't provide wine service"

Pros: "Not like trans Atlantic flights"
Cons: "Some crew were mean"

Cons: "Lost one of my bags! Returned after over a full day... was not even updated on location / that it had been found until the following morning... 24 hours later. Boarding was delayed... but by all means take longer if it means I get my bag when I land!!!"

Cons: "Abu Dhabi boarding experience needs to be better."

Pros: "Fast and on time"
Cons: "My butt hurts"

Cons: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."

Cons: "Boarding process,"

Pros: "I bought a one way from Los Angeles to Kathmandu. I had a 16 hour layover in Dubai. I went to the Ethiad help desk upon arrival to inquire about my gate. I was given the info I asked for, and to my surprise a voucher to a five star hotel and two meal vouchers at the airport----Complementary!"

Cons: "Boarding process"

Pros: "The crew was lovely and the food fitted our needs ."
Cons: "The only downside was that when I received my bag after my arrival to Dhaka my luggage was obviously opened and tape back up and I was missing a lot of things in my luggage . It was very upsetting because that has never happened to me before nor did I expect something like that to happen."

Cons: "We were asked to stand for boarding. And instead of having us board they boarded first class and handicapped people. I understand these people have the right to board first. However, if you know that you have more than 20 handicapped to board first do not have an entire zone of people stand for 40 minutes"

Cons: "Bad service. Crew not friendly. Frustrated at check-in counters - longest time ever, stupid check for cabin bag. I chose etihad for first time, I came with the same bag with different airlines never got a problem. Everyone was angry as only half inch their bags were buffered than the frame. Worst experience"

Pros: "That we arrived safely"
Cons: "The seat in the exit aisle was too upright and very uncomfortable. After paying for the exit row seat I expected a more comfortable chair. We were stuck in Abu Dhabi for nearly 2 hours on the runway waiting for take off even though all passengers boarded early."

Pros: "Staff in airport was very helpful. Lounge was nice."
Cons: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."

Pros: "Every flights I onboarded Was nice. Crew members were nice and Co operative. Diwali surprise was really great."
Cons: "Flights was delayed by 20 mins from JFK airport to Abu Dabhi. Food was horrible. No desert provided. Juice was not natural. It was sugar added juices. Two hour free Internet never worked. Landing was not smooth."

Cons: "Etihad would not put me on an early flight despite having free seats on the plane. As a result of which I had a 7.5hour layover in Abu Dhabi. If they had moved me to the earlier flight, it would have left a lasting impression on me. I am looking to join a new loyalty program (from Lufthansa) and this gesture could have gone a long way."

Pros: "Ethihad is simply amazing. Best airways."
Cons: "I would have preferred A380 for the trip"

Cons: "Crew doesn't interact with the passengers at all. They act very snooty."

Pros: "Just my seat. Which has more leg space."
Cons: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."

Pros: "Service"
Cons: "Food"

Cons: "Call center"

Pros: "Not much to specify...."
Cons: "Entertainment is not available until 10 mins after take off and it gets cut off 10 mins before landing...."

Pros: "Food and hospitalityu"
Cons: "Seating was too narrow"

Cons: "Policies"

Cons: "The food wasn't as per standard of such an airline or any other for that matter...."

Cons: "On flight, the staff seemed to care little for even the smallest of request. On a 15 hr flight from Abu Dabhi to Chicago, I asked twice for coffee, once for juice and once for sandwich, and each time the staff told me to wait, once they were busy, once they were going to serve food in 45 minutes and once the sandwich was put away (I repeat, "put away"). My wife asked for mango juice, and they said, they do not have any left, they only had apple and orange juice. Within 10 min when they replenished the cart, they had mango juice. It seems that they were just plain lazy to do even to cater to the smallest request."

Pros: "Crew were so courteous, elegant, professional and friendly."
Cons: "Food was typical airline food - not much one can do about that."

Cons: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."

Pros: "Excellent chauffeur driven service to and from airport."
Cons: "Business seating could be better. Only one speaker was working for head phone. Could have more entertainment for movies and music with easy access to selection and change of music CD."

Cons: "There was no jet bridge facility for entering into the aircraft. We had to carry our carry on luggage to aircraft via Bus. Etihad needs to ensure the traveler's comfort all the way up to their end destination and not till Doha."

Cons: "Leg space sucks real bad!"

Cons: "It is a week now since the flight and Etihad still has no clue where my checked luggage went. Etihad has not responded to questions submitted on their baggage tracing website, nor provided any updates to me."

Pros: "- seats were good. more leg room than other economy seats - food was ok, they did not bombard us with too much food , which i liked - entertainment was good too"
Cons: "- LOST BAGGAGE: they lost my suitcase in the last leg (auh-maa) and I did not receive it for 4 days. I had no clothes, toiletries, etc as I only checked in 1 bag. No compensation offered. - I had to literally get into an argument with the ground staff at MAA airport to get any compensation for basic toiletries, change of clothes, etc. I only received compensation 15 days later for 2 days after several phone calls. I finally had to show up at their office, upon which I realized none of their staff communicated with each other. So, I had to explain everything from the begenning and was finally given some monetary compensation. - Their staff called me back every once in a while and promised things that they never delivered on. For example: they asked me to wait at my mom's house for 4 hours as I needed to sign some paperwork and they could not mail it or email it to me. After waiting 4 hours and cancelling other plans, no one shows up and no one answers the phone. - On my flight back, flying through AUH was a disaster. We had not been notified of the new pre-clearance procedures and with only 1 hour 30 minutes to get past 3 security checks and U.S pre clearance was near impossible. So, 10 passengers including myself just waited while our flight took off. - In AUH airport, their staff gave us completely different directions. We would be told to go to the rebooking desk by the ground staff, and once we get there the ticketing agent informs us we cannot be rebooked for 3 hours and that the prior person did not know what she was talking about. - So, they make us stay awake for 5 hours from 2 am to 7 am seated in their waiting area, until someone finally is able to rebook us to our destinations in the UNited States. They rebooked us on connecting flights which added 5-6 hours to the flying time. Simply awful management. - The staff complaining about their jobs, miscommunication and other work related problems was really unprofessional when they had pregnant women and children waiting around for 5 hours."

Pros: "Nothing particular"
Cons: "I had requested vegetarian food specifically during my booking. But on the flight they said they did not carry any veg food at all. When i told them i had requested it earlier through their booking system, they revealed ( made up) a fact that food request had to be reconfirmed atleast 8 hours before the flight. I cannot make sense of this outrageous rule. How can a passenger who was on a trans atlantic flight just before for 16 hours, make a food request confirmation ? Either they do not bother honoring the itinerary requests or they used this as an excuse for their mistake."

Cons: "Paid extra $150/person to have exit row for more room and completely uncomfortable for a 17 hr flight. Flight attendants were very rude and pushy"

Cons: "On the flight from SFO to ABU etihad was enforcing a rule (that no one was aware of) that carry on luggage must be less than 7 kg and backpacks less than 5 kg. Before you could board the airplane, the ticket lady was weighing every item of carry on! It was horrible, upsetting and distressing. People were being made to throw items from their carry one away to be allowed to board. It was so stressful, I felt that experience ruined the entire flight."

Pros: "Same"
Cons: "Same"

Pros: "Good Food Orderly boarding procedure On-time departure Flight reached early"
Cons: "Forcing customers to check the hand luggage at the check-in counter. I was flying from Chicago to Bangalore. At my stop over in Abu Dhabi, the gate personal were forcefully requiring passengers to check in the hand luggage. The reason given was that there was no space in the overhead bin. On entering the plane, I noticed that there was enough overhead space. There is a lot of room for improvement in the in-flight services. The flight attendants need to be a little more polite ( I know it is hard to come by but please try)."

Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"

Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."

Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."

Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"

Cons: "Denied access to lounge in Chicago. Didn't have requested (vegetarian) meal. Flight attendants were rude, not friendly."

Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"

Cons: "the wait time. Sitting on the tarmac for 20-25 minutes in PSP waiting for LAX reaffix to clear. The worst is arriving at LAX at 8;39AM which is earlier than anticipated and not getting a gate opened until 9:25AM (approx) sitting on the runway not being told what is going on and when the captain does make an announcement it is to tell us he apologizes for the delay but then proceeds to announce that he and the crew have to go back and to PSP and LAX four more times. I found that inappropriate to tell us about his work schedule when Im trying to get to the gate for my connecting flight"

Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."

Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"

Pros: "Service,management, food"

Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."

Pros: "Good"

Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."

Pros: "the flight was cancelled!!!"

Pros: "Smooth and positive communication."

Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."

Pros: "Polite"
Cons: "Wait in Houston. Delayed flights. Not united fault"

Pros: "Excellent crew all around....free TV for once....I did get to sit with my husband even though that was not a guarantee...."
Cons: "Wish more tan pretzels were included for snacks"

Pros: "everything is perfect"
Cons: "i wish i have something to say"

Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."

Cons: "The crabbiest crew I've ever encountered - they even barked at each other."

Cons: "Rude staff"

Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."

Cons: "Not enough good movies"

Pros: "Everything was great"

Cons: "Great"

Cons: "It was cancelled and I couldn't get another flight that day."

Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."

Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."

Pros: "Great crew. On time. Very polite."
Cons: "Small seats. Tight."

Cons: "The food was terrible"

Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"

Cons: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."

Pros: "Entertainment and the blanket and pillow"
Cons: "Middle seat"

Pros: "Tsa stopped all in my party for private screening to run us very late.."
Cons: "Everything"

Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"

Cons: "The flight got cancelled"

Pros: "food and crew"
Cons: "NO leg room."

Pros: "The flight was delayed due to fog in SFO. This apparently is something that happens often, and given that most people flying to SFO are trying to make connections it is very inconvenient."
Cons: "The flight was delayed due to fog in SFO. This apparently is something that happens often, and given that most people flying to SFO are trying to make connections it is very inconvenient."

Cons: "Food was not great. Crew was not so friendly."

Cons: "One small bag of snacks for a 5 hour flight. Really???"

Cons: "I left my Kindle in the seat pocket. It has not been returned."

Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."

Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"

Pros: "Had the row to myself in Economy Plus. Beautiful afternoon skies. Easy and comfortable."

Pros: "Crew were very caring. Got me a aisle seat when I asked. Flight came through as promised."

Pros: "The crew was great. The food was good. The flight was prompt. Overall the flight was pretty good. it wasn't so cold and cramped the flight would've been perfect."

Cons: "After delaying this flight 3 times for a total of 6 hours at SFO, United cancelled it."

Pros: "The quality of food has really improved."
Cons: "Internet - didn't work. Dirty lavatories. Broken seat Nasty uncaring flight attendants Entertainment system - inferior."

Pros: "Seats too small. Entertainment selection poor."
Cons: "Typical complaint, I'm sure. The seats are way too small and uncomfortable. Movie/tv selection was poor. Delta had a much better selection. Even us airways/American has a better selection. Since the seats are so small and uncomfortable, it would be nice to have a decent movie to watch and try to zone out for the long flight. I doubt I'll fly United overseas again. I guess you get what you pay for...no frills. Crew was very nice."

Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."

Cons: "old, uncomfortable plane with no entertainment system. miserable experience"

Cons: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"

Pros: "NOTHING"
Cons: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."

Pros: "Price"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."

Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"

Pros: "nothing"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"

Cons: "No kosher food eventhogh we asked for it"

Cons: "Did not provide special meal although I called ahead to request it."

Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."

Pros: "Great entertainment center and seat back video."
Cons: "No Wifi available"

Cons: "flight was 6 hours delayed"

Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."

Pros: "Brand New Aircraft"
Cons: "N/A"

Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"

Pros: "Everything Kosher food was excellent"
Cons: "Nothing"

Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"

Cons: "Bad plane flight was cancelled. Horrible experience."

Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"

Pros: "The worst airline company I've ever used"

Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"

Cons: "There was a deley of 3 and a half h"

Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"

Pros: "Nothing"
Cons: "Everything. I have written to customerrelations@ethiopianairlines.com"

Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"

Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."

Cons: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."

Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"

Pros: "Excellent chicken dish"

Cons: "The food was not appetizing and the flight ran out of sodas"

Pros: "Nothing"
Cons: "Aircraft change led to massive confusion. No priority boarding for business class. Inept and care-least service from the head cabin attendant in business class. Zilch entertainment. Inedible dinner"

Pros: "hospitality food beverages"
Cons: "duty free sales were very limited"

Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."

Cons: "Same as above"

Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."

Pros: "The guy I was sitting next to."

Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"

Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."

Cons: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"

Cons: "crew was the worst part. Id have to ask for something 3 or 4 times before i got it. couldnt really understand why a simple request like tea instead of soda was so difficult to fulfill."

Cons: "Food and entertainment was lame especially because sound didn't work."

Pros: "The crew tries very hard to please"
Cons: "Toilets were not cleaned during the flight. Seats uncomfortable and much too crowded. Plane is inconvenient for night travel. No personal television."

Pros: "Comfortable airline but on the small side. It was perfect for the price."
Cons: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."

Pros: "I really liked everything"
Cons: "It was one of good flight myself :)"

Cons: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"

Cons: "I did not like the food"

Pros: "kept time Good crew service Good food"
Cons: "All was good"

Cons: "I was served the same food repeatedly over the more than 20 hours flight. Please introduce varieties. I flew Ethopian in August 205, in February 2016 and in April 2016 and the films were not updated Also introduce more business audio books for listening."

Pros: "Smooth boarding and very nice crew."
Cons: "Aircraft is much too small for such a long flight."

Pros: "Time management and competitiveness"