Cons: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Pros: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "ICE is amazing, excellent food also in economy, comfortable seats."
Cons: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Pros: "Everything else was good."
Cons: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Pros: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Cons: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Pros: "Staff was courteous, even to some (1) unruly person at check in."
Cons: "Hello- The system for online checking was down (I think) it took a lot of time to check in. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Anyways we joined the line. Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. Maybe megaphone can be used. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. In flight I used the button twice to call a crew member for some juice and water. But nobody came. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."
Cons: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Pros: "Good movie selection, good meals and great crew"
Cons: "Next time I will book early to get the business class"
Pros: "The staff is very customer friendly. One of the best. I"
Cons: "In general the toilets are clean but for this trip they weren’t very neat."
Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Pros: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Cons: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"
Pros: "Staff was terrific. On time. That’s most important."
Cons: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Pros: "Boarding was swift"
Cons: "Crew was indifferent and cold in their service. Food was mediocre."
Cons: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Pros: "Boarding process was smooth and the flight was on time."
Cons: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Pros: "It was only an hour and a half from Rome"
Cons: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
The usual average Ryanair flight, but we landed 20 min before due time, which was very good.
Cons: "Ryan Air is a rip off run by the mafia. don't fly with them under any circumstance. They pretend that they are budget airline, but in reality they devised many ways to rip you off, and you end paying more than other airlines and you get treated as cattle."
Pros: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Cons: "One crew member could have been friendlier. The seats could be a bit wider."
Cons: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Pros: "Staff where nice and flight was on time"
Cons: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."
Cons: "The staff st the gate was extremely rude to all people. If you asked a question you got a rude answer/response. Was not a good flight at all"
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Cons: "More one and half hour fight delay. Plus terrible queue at border control."
Pros: "Crew was friendly and the boarding process was relatively smooth."
Cons: "The A/C made the cabin so cold that I am still shivering nearly two hours after landing. The cabin was cramped and uncomfortable, but I have experienced less comfortable seats on other budget airlines."
Pros: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Cons: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Poor flight and poor service on Air India service back to US
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Pros: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Cons: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."
Pros: "Flight attendants"
Cons: "The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality."
Pros: "Air India boarding and connections at New Delhi are awesome. City checkin counters, express metro to terminal, easy through connections."
Cons: "The planes are dilapidated, with broken electronics, and uncomfortable seats (though great legroom for these times); decor is tired and depressing."
Pros: "Food and service aboard was good."
Cons: "The flight was stinking badly with smell from the toilets. I got my seat changed, but still the thought of eating in such environment bothers me."
Pros: "Check in at Mumbai airport took 1.5 hrs. The snack that was served after take-off was inedible. besides that food was average. No toilet paper or cups in the restroom. Crew needs to check the restrooms regularly. Aircraft looked dirty and grungy"
Cons: "Entertainment system did not work properly Foldable dining table on seat was broken"
Pros: "Inside plane, clean and more leg space with good reclining in economy class cabin. The cabin crew manners and behaviors has improved from worst to good but still have some way to go to be better. Food was reasonable. Toilets and entire plane was kept clean from start to end of the journey. Announcements were informative, short and crisp. The captain profusely apologized for long delay."
Cons: "The flight got delayed for take off at Bombay (Mumbai) by 8 hours and the Air India ground staff handled it extremely poorly. Didn’t exhibit their responsibility and didn’t stand by their accountability for passenger experience, customer service, and excelling in providing a better flying experience to their passengers. It was painful, tiring, and frustrating. Boarding process was I’ll managed and chaotic. Even wheel chair passengers were left behind."
Pros: "Clean plan with extra seating space. Attendents were also very welcoming"