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Very good crew. Food service above average. Seats very small for a 12 hours flight.

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

They lost my baggage and I still have not got it back. Disgrace

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.

The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic

At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !

I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology

Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.

Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.

The flight was excellent. The crew was great. The food offerings were very good.

It’s a service to take you from one point to another. No frills. You want it, you take it. It’s upon you to bring food, reading material, games to play, movies to watch, etc. The wifi onboard never works - so you cannot even listen to any podcasts, music, or get updated news feeds. The toilet is a mess, and a four flight does not need any hygienic interventions when people either splatter their pee all over the seats or on the floor. It’s a monopolized service and so smile and bear it.

Great flight. WiFi worked great and the crew was awesome.

Every Single leg of our trip was delayed signifigantly... including a new flight we had to take because we missed our connection flight due to delays.

Both flights were late by about 30 minutes .. Other than that, everything was ok..

Terrible! After boarding we were stuck on the plane for 3 hours with no air circulation during a heat wave.

The food that was offered based on class level of your ticket was absolutely ridiculous and disgusting. They didn't even hot tea to serve, the food was horrible. On our departure flight I was seated in premium plus economy and considering the cost of the flight the food was literally some of the worst I've ever eaten. On the return flight I sat in economy with extra leg room and was given a thin little throw "blanket" and a flimsy little pillow. The air condition was on artic and the seating arrangement wasn't really worth the money. The seat didn't recline good enough and the foot rest was laughable. Total waste.

Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.

Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast

Departure more than an hour later. Conexion/waiting time at the airport was more than 7 hours :(

Easy trip, left on time. Very impressed. Great pilot who talked to us

Pilots were very conscious about giving us a smooth flight

It was a crazy day with a lot of delays and gate changes. Not a huge fan of the Charlotte hub at all.

Pilot kept the seatbelt light off for almost the entire flight, so bathroom visits were well spread out. Yes, it was a very smooth ride, but I have been on transatlantic flights where the seatbelt light was almost perpetually on, even though no turbulence. Pickup of meal trays and trash was exceptionally fast and frequent.

Delayed by over 4 hrs, missed all international connections. Horrible customer service.

Multiple gate changes and significant delay leaving DFW. Made for a late arrival

very very tight seats unfriendly crew who do not seem to care about the comfort of their passengers and do not know how to smile poor ground staff support at LHR and PHX

Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.

The insanely long lines at customs were chaotic and stressful. They also created a lot of stress among passengers. Including fights and threats. The hot food I purchased was cold, barely edible. The check in staff and crew were nice and the pilot good but the overall experience was very disappointing. Passengers were still insulting each other upon arrival.

No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.

It was just okay. They overcharged me for a checked bag because I didn’t know it wasn’t included in the airfare.

Very small dinner, NO breakfast. You have to buy an earphone.

Food was terrible. No breakfast. Will not use this airline.

I'm not going to travel with that airline again.

I travel on a monthly basis and I’m not a stranger to budget airlines. I never complain about anything, it just about adjusting you expectations to what you paid for and you will get, but these flights (2) with Air Europa Miami - Madrid - Athens were a terrible experience. Both flights had a significant delays and multiple gate changes. At the checking they used a hand scale to weight your carry in, it cannot be more than 10 kg , even it fit on size.Luckily mine was ok . The food was inedible. The staff service was ok, but you can totally tell they do not care about much and show little customer service culture. I think this was my last trip on Air Europa. Actually the price was almost the same than other major airlines, I just took this one because I needed to depart late at night.

Probably will never use this air line again. Rude miserable staff. Uncomfortable seats.

Well, I'm not too happy with the service a flight for 9 hours with only a cup of water or wine. Food only service you one-time I bind flights many different airlines and they make sure that you feel comfortable with the food and drink

i paid accidently for a second bag instead of a golf bag (Eur 40 instead of 50) they would give me credit when i tried to change the second bag from a regular suitcase to a golfbag. The comment was "you made a mistake, your problem"

HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.

The flight was delayed over 3 hours and at the gate, we waited for an hour to start boarding. The gate lack of communication with the passengers was atrocious and when asked they even said they didn't work there and were just standing in for someone else so they couldn't give us an information about the flight status. The crew did not offer blankets, pillows nor headphones.

I fly to BNA with BA often and this was the worst experience. Arriving in nashville, check in was 1.5 hrs long in the queue with 1 very slow girl at the desk. When more staff came they only catered to priority customers. When all priority were checked in, instead of filtering from the top of the line they took the people from the end, the people who had been queuing for 5 mins vs almost 2 hours. The flight was delayed, for no good reason other than the staff took forever to do anything. At the gate there was zero organisation, we asked the crew what the delay was and they confirmed it wasn't the plane and it was the ground team. One of the flight attendants was one of the rudest I have EVER encountered, that man clearly hated his job, and people...I wish I'd got his name. Food was disgusting, seating was cramped. I've no idea what's changed in the last year but I'm truly shocked.

Being a platinum member and having reserved an exit row I was bumped into a middle seat which should not be allowed. On top we landed 10 minutes early to wait 45 minutes on the tarmac at Heathrow. I used to love Iberia, loving it less and less

Sub par plane for an international flight. My seat was so cramped even after I paid for more legroom. i was basically in the aisle with everyone banging into me the whole time. Will not book again unless I have no other choice.

They lost my luggage, and bring it to me after 3 days. Not happy because I spent one hour to claim my luggage. After a long trip , to spend more time with claim luggage is not fair

Lost luggage, breaking the rest of plans, instead of going to other place from JFK should go home and wait for bag don’t know for how long 1, 2 days.

Outstanding. plane was a bit dated but safe and clean

Horrible see last review they lost my bag had to sprint to gate no inflight wifi

Both flights had no inflight wifi. The layover that i eria setup made it so i had to sprint through madrid airport at full speed even though the plane was on time. Never again. The flight there none of the screens worked.