Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Cons: "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."
Pros: "Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!"
Cons: "USB socket on the entertainment on both flight out and return was broken."
Pros: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Pros: "The service is amazing .. the crew took care of us well."
Cons: "Not much .. its a comfortable short flight."
Pros: "I was travelling with two cats, one in cargo and one in the cabin. The crew were excellent in letting me know how the one in cargo was doing and everyone was very nice to my other cat as well. They both came through the flight happy and healthy!"
Cons: "They lost my baggage and everything I had was in that bag!"
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Cons: "Nothing to complain about"
Cons: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Cons: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Pros: "Food good, good service"
Cons: "Change of flight at lstanbol.no help to carry hand bags especially for seniors."
Pros: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Pros: "The crew - very helpful and friendly"
Cons: "The food was Ok...the rice was a bit hard The sound on the entertainment system was not clear"
Everything. They were aware of a delay and boarded us well before time and kept us copied in till take of time. Claustrophobic atmosphere
The flight attendant was nice. He accommodated me when he saw that I was uncomfortable. The food was good for airplane food. I wish there was more space between the seats. Honestly, if it weren’t for the seats I would have thought it was a pretty good flight. My seat was just really uncomfortable so I didn’t have a good experience. Comfort is everything. Economy needs to be more spacious.
Air Canada is fine, right up until the point you have any sort of problem. In my case, they lost my luggage and communicated about it poorly. There’s no one working the baggage office, and the one employee I managed to find didn’t know how to operate their system. The tracking app they refer you to doesn’t work, and their customer service is impossible to reach.
A quiet, uneventful flight. Crew were polite and helpful. Passengers were informed of reason for any delays. We managed to arrive 30 minutes early. Meals ran out before my row, though snacks and cheese trays were available.
My flight was on time. People were pleasant and helpful. The flight was uneventful.
Generally friendly. Entertainment system did not work for entire flight.
The crew were terribly disorganized. Constantly pushing carts back and forth like a bulldozer. Except this bulldozer was run by a 15 year old.
Pros: "Yes"
Cons: "Foods really mediocre at best. They serve food in heated plastic packaging!"
Cons: "Lemon pasta mixed with tomato pasta was weird. Little salad was weird. What was it made of?? Not bad, just weird. Choco brownie was nice but richer than Trump's claims about his own wealth. Will get the chicken next time."
Cons: "We paid $100 per person to choose our seats in advance and then when we boarded we had been bumped to a different location and my wife and I were sitting across the aisle from each other, unable to share a tablet to watch movies. The cabin crew was not helpful at all so we traded seats with another passenger who had also been bumped from his preferred seat. The entertainment system didn't work for an 11 hour flight.. are you kidding. We pressed the call button to see if it was just our inability to sign in but no crew member came. After 15 minutes the call light went off so we pushed it again, but the light was still on an hour later. We asked about it during the meal service and were very rudely dismissed. Long after meal service was finished we asked one more time to see if anything had changed and the crew member brought us a tablet to use that was loaded with movies. I'm not sure why they didn't do that earlier. Then 50 minutes before landing they literally pulled it out of our hands to store it away."
Pros: "Crew was professional and friendly."
Cons: "The plane was delayed by an hour and thirty minutes because it was coming from another airport where it was delayed."
Pros: "Timeliness"
Cons: "It was a NINE hour flight and there was NO FOOD provided!!! Why do we have to pay extra for the crappy food??"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Movies"
Cons: "Middle seat but not that bad in the end. Nice people on both sides. Still i booked 7 months out and wasn’t able to get a window or aisle."
Pros: "Met chief pilot at Wendy’s before flight. He was friendly and gave us confidence"
Cons: "The seats were too close together and very uncomfortable"
Pros: "The crew was very nice & coopertive ."
Cons: "I usually fly jet blue & the seats are sooo much comfortable & spacious. I able to obtain a good price for my tickets from Fll to Newark & also purchased tickets for same destinations in April. For some reason I wasn’t TSA approved which is never the case with jet blue ."
Pros: "That it was only a 5/6 hour flight"
Cons: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Cons: "Flight was cancelled. Waited on phone twice for 45 plus minutes to find alternate flight."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "Nothing"
Cons: "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"
Pros: "Crew was amazing. Seats were small. I had middle sear both going and coming back."
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Cons: "In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it."
Pros: "The chicken sandwich was good"
Cons: "More spacious seats, better arange the airoplane with three lines of two seats ..."
Pros: "Fairly empty flight. Decent movie selections. Pleasant crew."
Cons: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
Pros: "Crew was unusually helpful and nice. There were 2 plain clothes air marshalls on the flight. Made me feel much more secure than any other airline."
Cons: "My new Samsung Note 8 wouldn't charge on the old El Al planes. Either with 110 or 220 adapters."
Cons: "The fact I didn't know that it's a flight without suitcase. And that took from me 80 dollar for it"
Pros: "Service Great value for price"
Cons: "Setting a bit outdated Seats not as comfortable/spacious as orher airlines"
Pros: "They found an aisle seat for me even though I said it wasn't all that important....very nice of them, plane and service were great, stewerdesses were very nice. Plenty of leg room!!"
Cons: "nothing, all was very professional"
Pros: "Crew was great"
Cons: "Felt like kindergarten in business Food level was bad and so was the entertainment choices an"