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Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.

There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.

Lost my belongings, Crew fail to follow safety and regulatory requirements in 2nd leg of flight from London Heathrow to Copenhagen.

Quick boarding Clean aircraft Departure delayed but landed early Evening wrap was very good, breakfast was okay.

Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.

I asked for a wheelchair. I have a back health condition. I had to walk a lot

The crew was great but we sat in the plane for over an hour before takeoff combined with a 4 hour delay on our previous flight caused us to miss planned scheduled meetings in Geneva.

It was good but it got bad when they cancelled my flight to rochester and couldn’t get me in any flight even for the next day they said i will be a standby.

Did not refund airfare, cancelled fue to war in the Middle East. Trip insurance was useless.

Due to air traffic control, although we boarded the aircraft early, take off was delayed for nearly 50 minutes. This meant we arrived in Lyon late … and the baggage took over 30 minutes to be offloaded … not the best experience.