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Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Pros: "Nothing"
Cons: "Nothonh"

Pros: "Best flight for a long time. great service and entertainment."
Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Pros: "Everything"
Cons: "That it wasn’t a flight to denver"

Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"

Cons: "I felt like a sardine."

Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"

Pros: "Problem free."
Cons: "It was a great flight."

Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"

Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"

Cons: "Ok, old plane."

Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."

Pros: "The Israeli crew on El Al were very polite and tried to help."
Cons: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"

Cons: "Don't like to wait for no one 30 min inside airplane"

Pros: "Everything was great :) food is good, crew is perfect"

Pros: "entertainment was fine"

Cons: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

Pros: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

Cons: "Cervise was not so good was waiting almost 3 hours on check in"

Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Pros: "I liked the comfort of the aircraft and entertainment"
Cons: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"

Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."

Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."

Pros: "Everthing went as planned. Left on time. Cannot complain."

Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"

Pros: "Friendly flight attendants. Great food"

Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"

Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."

Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."

Cons: "They didn't let me on the flight because I'm disabled pure discrimination"

Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."

Cons: "Even though I ordered in plenty of time, I was not on their list. I went hungry."

Pros: "movie was a holocaust film for yom hashoah"
Cons: "crowded food pretty bad late"

Pros: "Crew was as helpful as they could be. A man fell ill during the flight and was carried into first class be the crew. There were screaming little kids placed all over economy with parents that did nothing about their high pitched screaming and I do mean screaming and screeching as a form of communication. There was only one much younger child that was in real distress and the Mom and Dad walked up and down the aisles trying to comfort that child and not disturb others passengers. The rows of seats were so close together that when the person in front of me reclined, I could not. get up from my seat and it was on the aisle! The young man sitting next to me just stood on the seat to climb out. We could have made an earlier flight, but the manger of the reservation desk in Tel Aviv was too lazy to check to see if we could switch to the earlier flight was easily make able with lots of seats, but I couldn't do it on line and she was busy talking to her friends. As a result, we had a 6 hour lay over in Zurich that was unnecessary."
Cons: "Nothing"

Pros: "Great airplane stuf and food"

Pros: "Boarding was fast and easy. The crew was also very sweet."
Cons: "We had to pay for our food, even water, if we wanted something. Board"

Pros: "Flight was delayed due to weather which of course is out of their control. Helpful staff that kept us I formed."
Cons: "Having to be shuttled to the airplane from the gate. Not bad, just something I am not used to. There was no entertainment as it was only a 50 minute flight. This crew really had no personality at all. Quite robotic. Again, efficient but lacking in sparkle."

Pros: "The flight was really too short to rate. The crew was nice, and I liked the pretzel."
Cons: "Uncomfortable seats."

Pros: "fast, easy short flight"

Pros: "This is the 5 review that I'm writing on Swiss air. Great crew, polite, helpfull, cares, planes are nice, roomy and comfortable. Connection between the flights are good and comfortable I will keep on flying with them."

Pros: "Service, Staff"
Cons: "Plane felt old, especially considering they updated it (USB, personal screens). Food was okay, at best. Seats and not very comfortable."

Pros: "Crew was helpful and attentive. The plane's path flew us over the Alps, which provided spectacular viewing. I was surprised that neither the pilot nor a member of the crew pointed this out to us."
Cons: "Boarding via a bus to taxi us to the plane was awkward. The first bus left with about 5 passengers in it while the second one that we were herded onto was totally filled with little breathing room. The flight itself was short and uneventful. There was no entertainment on this flight."

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Pros: "The flight crew was so friendly and the food was really good."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "The crew"
Cons: "Seat comfort"

Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Cons: "old screens and entertainment system leg room to small"

Pros: "The service"
Cons: "The seats"

Pros: "Crew was awesome"
Cons: "."

Pros: "Good flight, arriving well on time."

Pros: "I slept pretty much the whole time"

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"

Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pros: "On time"

Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"

Pros: "quick and relaxed"

Pros: "Easy boarding, plenty of room"

Pros: "The crew were pleasant"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Overall very nice flight, even comes with free drink and snack"

Pros: "Nothing"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"

Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"

Cons: "sardines!"

Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"

Pros: "Delays and no proper customer service."

Pros: "Flight was delayed by over three hours."

Pros: "--"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

Pros: "The long flight"
Cons: "The long flits"

Pros: "The service is very good.Crew is very nice and flight on time."

Pros: "Friendly crew in business class"
Cons: "Bed was angle lie flat. Meal service dragged on for too long."

Pros: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Pros: "Ice cream!!"

Cons: "Great experience"

Pros: "srfghj"
Cons: "fghjkl"

Cons: "They lost my luggage :("

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Cons: "they lost our luggage very inconvenient"

Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Cons: "Nothing"

Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"

Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."

Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"

Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."

Pros: "Courteous crew"

Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"

Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."

Pros: "Short, lots of leg space"

Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Cons: "Na"

Cons: "The crew was not very polite."

Pros: "Seats were comfortable with good recline. Food was good, but not excellent."
Cons: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."

Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Cons: "Too crowded"

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Cons: "Meal choice missing kosher non-gluten combination."

Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"

Pros: "Punctuallity"
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Pros: "Free drinks and snack!"
Cons: "Nothing"

Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."

Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."

Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."

Pros: "It was a fine flight"
Cons: "no specific feedback"

Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"

Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."

Pros: "Professional and helpful crew."
Cons: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."

Pros: "Friendly crew, this is just a shuttle service. Not much to write about"
Cons: "They wouldn't fill my water bottle, gave me two plastic cups instead...."

Pros: "That the flight wasn't affected due to the air crew strike."
Cons: "Food was cold and inedible for a vegetarian. My special request for vegetarian food was not met. We were not alerted on this or else we would have brought food on board. The time taken to clear custom was too long, we didn't have enough time to claim VAT and had to rush to board the plane despite being at the airport 3 hours before flight."

Pros: "Quick boarding"
Cons: "The plane was very cramped. Small seats and my backpack could not even fit under the seat."

Pros: "We propelled through space and arrived safely at our destination. Big like! :)"
Cons: "The vegan meal was a plate of dough. All bread. Other flights have given fruit, vegetables, vegan yogurt, etc. But that's a small complaint. The extra leg room seats at the exit aisles I was offered don't recline. (This wasn't true on the next flight). At 5 feet tall, given the option, I would pass up on the extra leg room and take a reclining seat. This is something that should be made very clear before the flight!"

Pros: "Not a lot"
Cons: "Last decade entertainment system. Disinterested crew. Poor meal quality. Cramped space. Seat worn and fabric breaking at the seams."

Pros: "The crew was real nice and efficient"
Cons: "The food was dull and there wasn't any choice"

Pros: "Out of the 4 Air France/Delta flights I boarded over 21 days, this was the the only leg where row-range-wise boarding was done! Thank goodness. Entertainment options were awesome; latest movies, shows, documentaries, etc. Food options for AVML were good and plentiful. Flavors and temperature were just right. Staff was courteous."
Cons: "Seats need an extra layer of cushioning at the very least... very painful to sit in those for so many hours. Extra space would be great - but that is nearly impossible to achieve. Headphones provided should be upgraded a bit... earphones with better plugs would be a good option."

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"

Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"

Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."

Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."

Cons: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."

Cons: "I wish there was a bigger selection of movies and tv-shows to watch."

Cons: "Were not there to rate but someone paid you an extra fare so you made double the money on one 2 seats! BRAVO Standing Ovation!!!"

Pros: "N/A"
Cons: "N/A"

Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"

Cons: "Layovers are what makes the flight bad."

Cons: "The plan was too small."

Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"

Cons: "My checked baggage was not trasnferred and did not arrive in Chicago."

Pros: "Very short flight."
Cons: "The stop in San Salvador is very disorganized."

Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"

Cons: "No WiFi on a 10 hour flight!"

Pros: "All"

Cons: "Krew. Comfort srat . Space."

Cons: "space between seats, too tight for my legs"

Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"

Pros: "The crew was nice"
Cons: "There was NO vegeterian or vegan food and I didn'it all the flight. It would be nice to have more option of food."

Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"

Pros: "I loved the Madrid airport!! Iberia out of Madrid is lovely."

Pros: "Seats were too crowded. No leg room."

Cons: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."

Pros: "The flight was quick."
Cons: "It was incredibly close."

Cons: "My flight was cancelled and I had to wait in the Madrid airport for seven hours before getting a new flight and retrieving my luggage (five for the new booking, 2 for luggage). It's understandable that flights get cancelled due to weather, but the handling of re-accomodations should be much faster. Iberia did not have enough people to handle it and made no effort to bring in more help. Instead, workers were continually leaving. By the end, there were only two people helping the line of dozens of stranded travelers. I was very disappointed."

Pros: "The flight has enough leg room considering I'm 6ft. The entertainment was world class. The flight was smooth."
Cons: "The flight attendant was slightly rude. The food was not so good. Every meal they had, had cheese in it."

Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."

Pros: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Cons: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."

Cons: "There was no complimentary water or beverages"

Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"

Pros: "Again, the crew was very friendly."
Cons: "This time, we didn't start boarding until *after* the scheduled departure time."

Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"

Cons: "Food was just ok"

Pros: "Boarding is quick and easy. Seating is comfortable enough for a one hour flight."
Cons: "No free beverage service . Snacks and drinks cart is wheeled through, but no one buys on such a short trip."

Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"

Pros: "Great space between seats, and very nice staff"

Pros: "Not a full flight so I had to seats to speak out. Flight attendants were friendly and it didn't seem like a 10+ hour flight."
Cons: "I wish there was a quicker flight between LAX - Europe."

Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."

Cons: "Food Bording Confort"

Pros: "Entertainment was the best part"
Cons: "Service was okay. Could have used one more flight attendant on staff. Response time was slow."

Pros: "The organization, the food, the beverages the stewardesses all were pretty bad, even the flight was late the boarding process was bad, I would not use them again."

Pros: "Got to my destination safe and sound"
Cons: "Staff has bad attitude. Food was cold. Entertainment was awful."

Pros: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Cons: "W"

Pros: "Nada"
Cons: "The flight was cancelled"

Pros: "The seat was comfortable."
Cons: "No food (only paid menu), no entertainment which was okay for 1hr 15 min flight."

Pros: "nothing special the flight was with elal"
Cons: "the security take long tome one if our suitade not arrived to lima which cause us a very bog fuststion"

Cons: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."

Pros: "seat comfortable, crew , quietly professional"
Cons: "larger leg room"

Pros: "It was on time."
Cons: "90 euro per bag!!!! Outrageous. Never again TAP."

Pros: "Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary"
Cons: "TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this."

Pros: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"

Pros: "The seats do recline, more space than Delta or United"

Cons: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."

Cons: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"

Pros: "Flight went smoothly overall. Decent leg room. Food was good. We left ontime"
Cons: "The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline."

Pros: "Everything"

Pros: "everything was fine. nothing specifically wrong or bad."
Cons: "had the same food the third time this week. they could do more"

Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."

Cons: "My luggage did not make it to Florence from Lisbon. Very unhappy about that."

Pros: "Space was actually good."
Cons: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Pros: "Movies"
Cons: "Food"

Pros: "Excellent layout, excellent service."

Cons: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"

Cons: "If there is a luggage fee it should be clearly stated while reserving the flight. It was upsetting to find out at the airport that there was an extra 85 dollar fee on top of the ticket price. The plane was also very cold. Very uncomfortable."

Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Cons: "Flight was late on way back. Also no food optipn for vegetarians"

Pros: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights"

Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."

Cons: "I needed to cancel my trip and no one could help me. Even with a fee!"

Cons: "Outdated movies"

Pros: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Cons: "NONE"

Pros: "business class was great seat comfortable the lounge was very nice"
Cons: "Food on plane ok wish had more choices"

Cons: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"

Pros: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Cons: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."

Cons: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"

Pros: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Cons: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."

Pros: "Hot food"

Pros: "Flight attendants were very kind to all passengers."
Cons: "Although the flight crew was patient and kind, considering it was a late flight that arrived in Dakar around 2 am, it would've been helpful for them to assist talking with the passengers that were inconsiderate and unreasonably loud throughout the whole flight. Majority of the passengers were trying to sleep or enjoy their flight, which was difficult due to this situation. Additionally, the children of this family continued to kick seats and even stood during landing, and were yelled at by another passenger. I understand that the flight attendants can't see everything that happens, but the noise level was unacceptable."

Pros: "Nothing"
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"

Pros: "everything was great"
Cons: "they had some video problems early in the flight but had it fixed about a third into the flight"

Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"

Pros: "Everything was good"
Cons: "I enjoyed flying with tap"

Pros: "+ quick and easy flight + Snack was okay"
Cons: "- Difficult to find TAP to get boarding pass. The boarding pass is necessary for Wifi in the airport."

Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."

Pros: "The plane had a helpful crew, the plane was modern in that they had a usb charger and plugs for both US and European voltages and there was plenty of space to relax in during my flight."

Pros: "Not enough leg room"

Pros: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."

Pros: "I liked the service from the staff. Food was good. Movies were dubbed in different languages."

Pros: "There really is nothing I can complain about. The staff was friendly, the seats were comfortable, the entertainment was good, even the food was wonderful. And all for a very reasonable price!"
Cons: "The boarding process was a little confusing, but it wasn't that bad."

Pros: "I like that there was wine event though this was a 'short flight' - this never happens in the US, so was a nice surprise"
Cons: "There was a 'five minute' delay due too a mechnical issue with the bathroom light. The issue was communicated after about 30min and then took another 30min to sort out. Would appreciate clearrer expectation management - don't tell me it's taking five minutes when you need an hour. This feeds into old stereotypes around timeliness. Also, the seats were pretty small - I am 6"4 and was in a seat that did not recline (in front of emergency exit row)"

Pros: "great service"

Pros: "took off on time, landed on time. good job."

Pros: "Primera vez que viajo con ellos, mi hice y la verdad que quedamos gratamente impacta dos! La atención excelente, inclusive nos habían dado en Zurich los puestos separados ( viajábamos mi esposo y yo) y sin decir nada, nos llamaron y nos cambiaron de puesto , para estar juntos, la comida excelente y la atención del personal impecable!!el"
Cons: "El vuelo Lisboa a Milán y el de Zurich a Lisboa, no tuvieron la misma calidad, ni de avión ni de atención...pero a Miami excelente!!"

Pros: "The crew was very kind and warm. Wine is good."
Cons: "The seat doesn't turn into a proper bed. The passenger is inclined and not really laying down. The were also had bread crumbs from the other flight and the table compartment was filthy."

Pros: "Flight was great. No problem."
Cons: "Crew was very young and silly but friendly."