Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "Food was very good"
Cons: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "food is really bad, people are not taking social distancing seriously"
Cons: "A very good entertainment and comfortable space between the seat"
Pros: "I was impressed by how Turkish Air treated me when I missed my connecting flight in Istanbul It was confusing to say the least but once I got to the right location they could not have been any friendlier, kinder, or gracious My hats off to Turkish Air THANK YOU"
Cons: "It was a tight space and they kept giving me things (pillow,blanket, slippers and socks, and headphones) that I didn’t need or have room for I appreciate the thought Return trip I’ll be more aware and decline what I don’t need"
Pros: "Staff & food were excellent."
Cons: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Cons: "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Pros: "Flew JFK to BOM -business class and back. Very impressed. Excellent service, food and punctuality."
Cons: "Rude reception staff at the Istanbul Turkish airlines lounge. Scowling all the time, unhelpful, condescending attitude. Should be fired. The lounge however was huge, beautiful and had excellent food."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Pros: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
Pros: "Price"
Cons: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
Pros: "Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food."
Cons: "The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!"
Pros: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Cons: "Just about everything"
Pros: "Seat was very uncomfortable, crew was very busy and unprofessional, had to ask for a cup of tea 5 times never had it. Will never ever use LOT again."
Cons: "The temperature in row 8 was incredibly warm, it was making us and our little kids quite uncomfortable and made it hard to fall and stay asleep! Interesting enough the back of the plane felt nice and cool."
Cons: "Landed at the wrong airport. No compensation from the airline"
Pros: "2 hour delay, which had a quick transfer. My bag did not arrived with me. I submitted a luggage claim, they were supposed to call me up the following day which they didn't. I took it upon myself to go to the airport to collect my luggage. It took half day to take care of the luggage situation."
Pros: "The seats and entertainment on the screen."
Cons: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Cons: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Pros: "The seat was nice compared to other planes I have been on. The crew was very friendly and even tried to help passengers open a dressing pack."
Cons: "My checked baggage could’ve not been lost, boarding could be organized better."
Cons: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Pros: "I was asleep for most of the flight so I missed any food & did not use the internet. I consider an uneventful flight as a great experience :)"
Cons: "At 1 am, SEA TAC had a 20 minute delay for air traffic!"
Pros: "Had exit row seats so there was plenty of leg room. We were in group 1 boarding, so we were boarded early so we had no problems."
Cons: "We were transferring to another airline with a 3 hr layover and United didn't get our bags there on time so our luggage showed up at our final destination 24 hrs late. Entertainment didn't work well - there seemed to be problems connecting via wifi and movies continuously stopped so I didn't use it."
Pros: "Stroowafel was excellent as was the coffee. Mobile app is well-designed."
Cons: "Tightly packed cabin seating reminds me of an AMC theater."
Cons: "The seats are so uncomfortable, they force you to slouch. They should support your lower back instead."
Pros: "Flights went out on time, almost"
Cons: "The number of people who bring far too many and too big luggage onto the plane as carry on. I paid for my bags to be checked and then see how many people are breaking all the rules. This delays flight departure and causes frustration and anxiety onboard"
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "Easy boarding process, clear instructions and fast."
Cons: "Crew members seem totally uninterested in their jobs- no personality/no interaction at all."
Cons: "United has started charging for taking on a regular size carryon which I do not appreciate. Additionally, I cannot check in online, only at the gate. I will look to patronize other carriers."
Cons: "Buying basic economy is worst than Spirit. They single you out, and make multiple attempts to point that out."
Pros: "Upgraded to business-quantum difference from economy!!! Won’t ever fly economy with El Al but will in business class"
Cons: "All good"
Pros: "I WAS PROMISED THE ISLE SEAT BUT DID NOT GET IT.I WAS UNCOMFORTABLE THE WHOLE TRIP .I HAVE HEALTH PROBLEM I ONLY NEED THE ISLE,"
Cons: "NOT HAPPY WITH MY SEAT EVEN THOU THAT I WAS AT THE AIR PORT 4 HOURS BEFORE STILL WAS NOT ABLE TO GET AN ISLE SEAT.NOT HAPPY."
Pros: "Very comfortable. Great value for money."
Cons: "The meal of yaman bread was tasty but a bit heavy."
Cons: "The crew in prague airport ( NOT Elal crew members ) were horrible ! They made people pay for carry ons- even though it was under 8 KG , and the size was the correct size..."
Pros: "efficient crew etc"
Cons: "boarding and flight was 30mins late food was weird but ok"
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "Friendly staff"
Cons: "Had a snack at takeoff and a meal only before mandarins. We’re hungry for most of the flight. Not a good experience"
Pros: "Not to much this time.fo"
Cons: "Did not liked the food.and the selection of the movies."
Pros: "Good food. On time."
Cons: "Check in extremely laborious. They need more service people to handle the travellers."
Pros: "The crew were fabulous."
Cons: "I saw a movie on my tablet, why no individual screens? Immigration took almost an hour. Rome airport sucks and is ugly, so is the train station there."