Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Pros: "Picked me up from home in a Mercedes! Great, efficient service"
Pros: "Flight price and time"
Cons: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
Pros: "Seats were comfortable."
Cons: "Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!"
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Pros: "Only process of boarding."
Cons: "Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment. The seats for economy class were way too crammed. With the growth in technology, it would be helpful to have a USB port to charge. ELL phones."
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Cons: "Seat was damaged, not conformed and dirty, like it wasn’t cleand after previous flight. Pillows was used before us. Business calss should be nice"
Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Pros: "Nothing"
Cons: "Crew was very rude, ground or air. Our layoff was 11.hours nobody provide us food or hotel, we stayat terminal 3 for 11 hours. Seats were assigned to us was in the end of craft though we're 1st in check in. Food was rotten like dogybag with no class. Head phone were broken."
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Cons: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Cons: "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."
Pros: "Price"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Live TV or major live event updates could have been better. (While we were on flight, there was a crucial cricket game for India. It would have been great to watch it live or get live updates. The pilot was getting the score updates.)
the arm rest was broken. Completely broken. We had three seats and all their screens were not working so I was alone on a flight with 2 little kids and no screens for them to stay busy with. it almost felt like the flight was in that shitty a state that it may not even be able to land. Will never travel on that flight again…..never
Entertainment Device and other electrical items like reading lights, Charging points, outlet socket wasnt working.
Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."
Pros: "It was all average"
Cons: "No announcements or concern by ground staff that we were 2 hours delayed!"
Cons: "The 777 Dreamliner did not have functioning window shades. Airline check-in counter staff were trainees and did not understand Visa requirements to and out of India. The check-in counter was open to passengers that had lined up but not manned. . It made the check-in process slow and tedious."
Cons: "3.20pm flight took off at 10.20pm. Sure, the issues were due to bad weather that affected all airlines at Goa airport, but the other airlines recovered as soon as the airport was reopened around 6.30pm. Air India didn’t have a plane show up till 9pm. They even allowed the 6.40pm flight take off before the 3.20pm flight. No announcements letting passengers know what the deal was except telling us that there was a delay. I had to use apps to get the information I needed."
Pros: "Nothing"
Cons: "The aircraft is small and understandable because short distance. When we boarded the aircraft got problem with brakes & AC. We have to be offloaded. We finally depart after 2 hours."
Pros: "Nothing"
Cons: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Pros: "The fact that the plane worked and I was able to arrive in New Delhi safely."
Cons: "Awful service! The air hosts/hostesses don't care about you if you traveling economy. This was a 16 hour flight but they didn't even offer water for 6-7 hours. I used my attendant button at least 12 times and no one came to my seat. I had to hunt them down and found all of them holed up in the back of the plan gossiping and laughing. Adding to this, their entertainment systems were faulty and didn't work half of the time I was on the plane. The sound quality may have been alright but the headphones that they provided gave a really muffled sound so it was really hard to understand. I tried to use my personal headphones but the entertainment system would only allow for Air India's "special" headphones. The food was mediocre and they served their meals in spurts. Within the first two hours of the plane taking off, they served us one meal. Then there was no food or water service for at least 8 more hours. Then they gave us a meal 4 hours before we were supposed to land and then again a heavy snack an hour later. So basically, we were left to fend for ourselves for 8 hours with no food or water. I am dreading the journey back from Delhi to Chicago now."