Horrible seats. Boarding with a bus? We didn’t pay for low cost.
Rude staff late departure uncomfortable seats no entertainment
Pros: "The seat i got was great"
Cons: "There was a delay"
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "Staff and the service"
Cons: "Dinner was so bad"
Pros: "The flight attendants where good and welcoming"
Cons: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"
Pros: "The crew was amazing, the seat was comfortable"
Pros: "Quick boarding decent legroom"
Cons: "Breakfast was not great"
Pros: "On time, nice breakfast"
Cons: "Not enough leg room, same as everyone"
Cons: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Pros: "new plane, half empty, good and friendly service"
Pros: "Very nice crew."
Cons: "Buses to aircrafts. No snack on short flights."
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Pros: "Overall reasonable flight. Nothing to write home about"
Cons: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pros: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Cons: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pros: "The crew was very very nice and flight was very quick."
Cons: "No entertainment at all, music nor tv :/"
Pros: "The crew were very kind. The food was good."
Cons: "The space between the seats is very narrow and there is no entertainment."
Cons: "We didnt get our kosher food so we didnt aet on this flight"
Pros: "Good place for the legs"
Pros: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"
Pros: "Spacious aircraft. Polite crew. Even good food. On time."
Pros: "The flight was very smooth"
Cons: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Pros: "The meal was ok The airplane was clean"
Cons: "Seats were very nerow .No help from the crew . Flight delayed"
Cons: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
Pros: "All was great"
Cons: "except we could not do an online check-in"
Pros: "Staff, seats (exit)"
Cons: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Pros: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Cons: "nothing, it was a great flight from beginning to end"
Pros: "just excellent!!!"
Pros: "They offered passangers ti move to raws that wete half empty so we will have more room."
Pros: "Good service. Enough space for the legs. Drinks before and after the meal ."
Cons: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Cons: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Pros: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pros: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Cons: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Cons: "No soap in the toilets"
Pros: "Plane was on time, boarding was fast and easy, great crew"
Cons: "Food was terrible"
Cons: "There weren't a single blanket on the whole flight"
Pros: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Cons: "The food was bad."
Pros: "The good and service"
Cons: "No TV screen"
Pros: "The company that not give us what lthay have to after we lost our tour at Berlin"
Cons: "Drops coming down from the Air condition system"
Pros: "Half empty plane"
Cons: "Food n movies"
Cons: "Another snack midflight."
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Cons: "My sun glasses were stolen out of my luggage !!"
Cons: "the seats and service as a whole"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Cons: "No entertainment. Plane was cold."
Cons: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
Cons: "I couldn’t eat the food"
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "The service. Smooth flight."
Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Cons: "Cramped seating :-0"
Pros: "Great pilots and crew."
Cons: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Pros: "Very good care ofrom the staf Not cold"
Cons: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "The crew was very helpful, attentive, and friendly."
Cons: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
Pros: "A lot of drinks"
Cons: "One hour in late"
Cons: "2 hours delay. Bad food"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The flight crew was amazing.I recommend this service to anyone who's traveling"
Pros: "Friendly. And efficirnt crew"
Cons: "I didn't got the seats i asked for in the check in."
Cons: "Little food"
Cons: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Pros: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Cons: "No entertainment on flight! Smallish plane."
Pros: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Cons: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."
Pros: "I was rescheduled on another flight improperly"
Cons: "Flight did not take off staff was rude unhelpful I won't use them again"
Cons: "The seats were too hard. I have never felt that way on any other flights."
Pros: "Everything about the service staff the plane amazing"
Pros: "Crew service"
Cons: "No entertainment on board"
Cons: "seats are way too close to each other."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "good seats."
Cons: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
Cons: "Not enough leg room in Economy. God reason to fly other airline"
Cons: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
The flight was delayed more than 1 hour. The question regarding should not exist in a 35 min flight, it simply can't exist !
Pros: "The crew and the flight from Bucharest to Istanbul"
Cons: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pros: "Late flight 1 hour"
Cons: "Be ontime"
Pros: "The seating availability at the check in time"
Cons: "The TVs never worked"
Pros: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Cons: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Pros: "Staff, seat."
Cons: "Delayed again: 40 mins"
Cons: "Employees VERY VERY RUDE!!!!"
Cons: "Everything could be better, lost the second connection to Cluj"
Pros: "On time. Clean ."
Cons: "less lights while fly"
Cons: "Everything was perfect!"
Pros: "Not much"
Cons: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Pros: "Boarding too early and then sitting on the plane."
Pros: "the plane landed on time"
Cons: "luggage came late"
Pros: "Great crew."
Cons: "The flight was delayed and I almost missed my connecting flight."
Pros: "Very nice price"
Cons: "Delay in flight, delay in lagguage delivery"
Pros: "Every thing good,"
Cons: "I'am tall man so the seats not enough for me"
Cons: "Not enougth time after checkin"
Pros: "Very nice personnel. Great airline."
Cons: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Cons: "1h and 30 minutes late"
Pros: "Everything was very quick and well organized."
Pros: "The employees were nice."
Cons: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pros: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
Pros: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Cons: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Pros: "Check in , flight info at airport great !"
Cons: "No choice for food."
Pros: "Received a banana with my meal"
Cons: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pros: "Smooth flight, the staff was friendly."
Cons: "10 minutes delay at departure."
Pros: "Short and sweet... friendly staff"
Pros: "Food, crew cooperation"
Cons: "It was OK"
Pros: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pros: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Cons: "Flight attendants telling me take off my headphones, this isn't 1999"
Pros: "Staff were cordial and efficient. Boarding was efficient and smooth."
Cons: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Cons: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Cons: "Terrible handling of a situation with a passenger with special needs."
Pros: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Cons: "They should abolish passport control. Ridiculous!"
Pros: "Staff was nice and accommodating. Comfortable plane."
Cons: "The food, an omelet, was not very good. Slight delay with flight."
Pros: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Cons: "Way too early of a flight, had trouble sleeping on plan."
Pros: "Friendly crew"
Cons: "Long wait on the bus out to board the plane"
Pros: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Cons: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pros: "Flight didn't exist."
Pros: "fast boarding thru automated ticket barr reading"
Cons: "On your way to the airplane, on the connecting tunnel the ticket and passport was checked again by an attendant. Why? The purpose of fast boarding was defeated by the old system again!"
Pros: "The flight scadual"
Cons: "Replace airplane to a modern one!"
Pros: "On time!"
Cons: "No entertainment"
Pros: "Exactly on time to the minute Great sandwiches Clean new aircraft"
Pros: "They served food and the seats were comfortable enough."
Cons: "Tight space"