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Upgrade to business was great. The crew was nice. Disembarkation in Bucharest was very slow through the rear door to a bus to get to the terminal. The business lounge was not clean with bugs running on the floor.

I rated food and entertainment with the lower score because I did not have N/A. No food and entertainment from Bucharest to London.

Poor service ! Water need to be free and a little snack for 3.5 hour during the flight. Tarom company need to take lessons from Turkish Airlines.

There was extreme turbulence for 10-15 minutes a bit after takeoff, which of course is no one's fault. This was a short regional flight with no amenities except water. Departure and arrival wete close ro on-time. The Suceava airport is very small but pleasant and efficient. My baggage all the way from Washington DC, checked through Paris and Bucharest, arrived without a hitch. There was really nothing to complain about except a regrettable 5+-hour layover in Bucharest.

This experience was atypical. The flight left three hours late because of engine technical issues, which meant a very long wait. Unrealistic announcements made it worse by discoursgong leavimg for water, reatrrom, etc. But the crew did its best and apart from the delay, it was not a bad flight. Good entertainment and drink service.In the end, I made my connection anyway.

No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service

No internet, very narrow seats insufficient room for three passengers with encroachment.

Always delayed, always. luckily our next flight was delayed or we would have missed it. Cabin crew were great and informative, ready to help.

It departed late from Frankfurt. It was diverted to Toronto because of the storm. Stayed in the plane for 4 hours hoping to make it back to Newark on the same aircraft. After finally getting off the plane, it took another six hours at the airport to get the luggage and get a hotel room nearby. Still don’t know when I am flying back to my destination.

Poor communication from airline, didn't start boarding until 15 minutes after we were supposed to be in the air and there was no communication from anyone about a delay except the screens showing we were "on-time" and already "boarding" which finally updated 5 minutes after we were supposed to be in the air to "delayed".

It never happened. Bumped 2 times then cancelled. 4 cancelled flights after that

We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered

In general the flight was good, for me the only issue was I couldn't connect to the Wi-Fi

The checkin process was horrid because of a rude staff, the crew pretty much ignored the request for a bottle of water soon after boarding. Not all the crew were bad, but there are certainly some bad apples in there.

Airport facilities poor. Misleading information about the airport where boarding was to take place.

No refreshments apart from a bottle of water. No pillows. No entertainment. Flight delayed by 52 minutes.