Very unfriendly staff. Lousy service. Too many delays. Misplaced my bag.
The water was handed out as we were entering the plane, instead of when we are set down and our hands are free of luggage. There was absolutely no food offered from Sofia to London, except a low quality chocolate, which was not delicious. The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Cons: "Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns."
Pros: "Everything. Food was amazing, crew was very courteous."
Pros: "It was a direct flight to my destination"
Cons: "Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure"
Cons: "Too little leg room"
Cons: "I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for."
Pros: "All was great and on time"
Pros: "fast trip, clean plane"
Cons: "Was a bit different to get on a bus to take you to the actual plane"
Cons: "6 hours delay !!!!"
Pros: "Nothing. Bulgarian Airlines is a fifth world company!"
Cons: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"
Cons: "Flight was two hour delayed and I missed my connection"
Cons: "There was delay of 2 hours with any notice."
Cons: "I get my luggage two days later."
Pros: "food was ok"
Cons: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"
Cons: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."
Pros: "Crew very friendly & helpful"
Cons: "My bag did not arrive. Was not transferred from Amsterdam."
Pros: "Quick flight, arrived just on time"
Cons: "Very small space between the rows"
Pros: "Flight crew was kind and helpful, flight arrived on time"
Cons: "Boarding was slow, could improve onboard services"
Pros: "Very good price and all went smoothly and on time."
Cons: "Having to walk to and from the plane and use a bus (no jetways).."
Cons: "My luggage was lost."
Cons: "My luggage is lost."
Cons: "Missed the flight and company didnt returned the money according to insurance."
Cons: "Too small place for legs in the cabin for such a long flight. Very uncomfortable"
Pros: "We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service."
Cons: "Uncomfortable weared off seats and no entertainment system."
Pros: "The sandwich looked dry, but was actually very good."
Cons: "Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved."
Cons: "I dident get my luggage"
Cons: "Poor food no entertainment"
Cons: "Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded."
Cons: "Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport."
Pros: "Once on board we flu fast"
Cons: "The flight was delayed by over 2 hours and no information was given at all."
Pros: "Horrible. Don't book with this ariline."
Cons: "Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!"
Pros: "Got me to my destination safely and on time"
Cons: "No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air."
Pros: "The crew was friendly, the plane was cool."
Pros: "Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again."
Cons: "The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone."
Pros: "They were on time, free drink and foot no chargebo"
Cons: "No movie screen"
Pros: "The crew was very nice."
Cons: "The check in started late, the gate was changed, the flight was late by more than an hour."
Cons: "Overall cleanliness of the cabin was very poor."
Cons: "Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight."
Pros: "On time and nice crew"
Pros: "On time departure and arrival. Friendly service."
Pros: "Check in was very fast and easy, crew was very nice and helpful"
Pros: "The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day."
Cons: "Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference."
Pros: "Crew was excellent. Aircraft comfortable. Good value fare"
Cons: "Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters."
Pros: "Very pleasant overall"
Pros: "It's a very small distance flight but the crew was very nice"
Cons: "Don't have much choice in drink or food"
Flown this route twice with Wizz- both times more than 6 hours delay
They don't allowed me to travel because wizz said you don't have flight ticket
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Too many hours of delay ( 4)
Pros: "Crew were very professional"
Cons: "The seats"
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Cons: "Weirds sounds near first rows -- like compressor working or something"
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Space between the seats."
Cons: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The air hosts and hostesses were very polite and courteous."
Cons: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Cons: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Cons: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Pros: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Cons: "nothing much tbh"
The people on the gate was arrogant and unsympathetic. Creating a lot of problems with the luggage, being that it did not exceed the weight. I'm not used to travel with Ryanair and I think that I will not travel again with this company .
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
Cons: "I wasn't on this flight. I wasn't able to cancel or refund it."
Pros: "The crew was very friendly, the pilot gave us some interesting information en route."
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "Staff on Ryanair always pleasant and good good, flight smooth and always on time"
Cons: "Nothing about this Flught I didn’t like"
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Cons: "One crew member could have been friendlier. The seats could be a bit wider."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Cons: "Departure was delayed over 3 hiurs"
Pros: "That I finally got to Marrakesh."
Cons: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Pros: "Straight forward flight"
Cons: "Having to pay for my family to sit together, this could have been offered with the automatic seating allocation, there were lots of 4 seats together . It seems that you are intentionally separated so that you pay to change."
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "best food and drinks best clubs"
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Pros: "Fast accurate on time and proffesional"
Cons: "No cancelation, no refunds or exchanges for missed flight."
Cons: "We get ripped off by having to check normal size carry on luggage."
Cons: "Late , expensive, loud, no leg room seat do not tilt !"
Pros: "departure time"
Cons: "no water to drink"
Cons: "So many hidden fees. Boarding was very unorganized. In fact, the entire flight was unorganized and uncomfortable. I would never fly RyanAir again!"
Pros: "The ticket was cheap and to an airport that had easy access to public transportation."
Cons: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."
Pros: "Timely departure/arrival Seats and space"
Cons: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"
Cons: "The lady at check in was rude. Also how she wanted to charge us 140 pounds because our luggage was over in kilos. So we removed everything to lower the amount only to bring the items onto the plane anyway. Then there was hardly any room in the over head compartments for everyone to put their things. very counter intuitive."
Pros: "Getting off the plane after we landed."
Pros: "Flight on time"
Cons: "There was my first flight in Ryanair. My cell phone didn't work well, specially email and I didn't check in on Ryanair before flight. Additional, I travel with oversize luggage by theirs standards. Then I paid the price almost 3 times more for that flight, so be prepare before boarding on low budget airlines."
Cons: "We purchased a luggage allowance of 15 kilos. As it turned out the exact same bag with the exact same contents fell within this limit coming from Madrid to Arrecife but not from Arrecife to Madrid. The person that checked our bag had absolutely no flexibility. We had to pay a fee for the 1 kilo overage. Later we purchased coffee before getting on the flight only to be informed we could not have hot beverages while boarding, something that has NEVER happened to me. The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."