Daily cleaning, installation of cabin HEPA filters on flights from Ivano-Frankivs’k
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Scores according to KAYAK customer reviews
Cons: "The seats are non-comfortable; no complimentary water; the company requires 15 Euro for a hand luggage and for each duty-free bag even though we bought economy tickets which include 2 piece of hand baggage and duty-free. They claims that our tickets are "economy-light" (it was not written anywhere)."
Cons: "Seats, comfort"
Cons: "seats and food"
Pros: "The easy procedure of website check in"
Cons: "The tickets price"
Pros: "Was a disaster"
Pros: "The Ukraine airline did a sting operation and took 80 euro from everyone who had a bag that was a little bigger than a purse. Shame on them, will never fly with them again."
Cons: "Not stealing money could've been.better."
Cons: "The worker at the desk charged me extra money for the carry on lugage. He charged me for the backpack and the carry on suitcase. And when i showed him that they were included in the ticket price, he daud in his system it is not found. His attitude was arrogant and acyually hostile. I wen"
Pros: "I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase"
Cons: "Had a 18 hour delay as seen was "planned " by the company never will travel with uia ever again"
Pros: "What i dislike:i was looking for a baggage option and what i understood i have 23 kg allowed in this flight.On my way back i had a logagge total 23kg as i was sure i was permited.On the registration i was told i have to pay 1890 griven it is about 100$ CAN.I looked again on my ticked ans didnt see any note about i have to pay online baggage service 24 hours before.I had nobody to leave this baggage in kiev and my mom paid all for me.I am very upsed because when i was doing check in online i was looking for a rules and regulationg about baggage and i wanted to do prepaid but what i understood it was included.So in airport i paid double than it was online.I need my money back! Thank you Katarina Stolberg"
Pros: "The check in app and the service"
Cons: "Th outbound flight was delayed"
Pros: "good plane, good value for money"
Cons: "The plane was boarded with buses, which was slow and inconvenient."
Pros: "nothong really."
Cons: "Terrible service"
Pros: "Pleassant flight,professionally service. Thanks...."
Cons: "I don't like that I have to print my boarding pass from a spicial machine, all over the world boarding pass may be scanned from the phone, it saves my time if I don't need to look for these machines in the airport and not to try find a way how to manage it, operating of these machines is not perfect as well"
Cons: "My trip had just started and it is already ruined. I have a roundtrip ticket from NYC to Israel with a connection in Ukraine for both directions. I was traveling with one checked item in luggage - suitacse, and one personal item onboard - a guitar in a soft case. I'm a professional musician and I've been traveling with this exact instrument in the exact for over 5 years, domestically in the US and all over the world. I've never had any problems with it and I was always treated respectfully even with low cost airlines or on smaller airplanes. There were no problems on the first part of the flight from NYC to Kiev, and then, as I was boarding a the flight from Kiev to Israel, the counter employee at the gate counter (her first name is: Yejzina) - explained to me that if I won't pay an additional 66 EURO immediately, I would not be able to board on the flights with my guitar. I was even more upset to find out that another passenger boarded the flight after me with a guitar and did not have to pay for it. My guitar fit perfectly in the over head cabin and even on a packed flight there was no issue with headroom caused by me. Although I paid and purchased a ticket for this flight, I was discriminated and treated as if I was doing something wrong. I did my best to be responsible and be among the first people to board the flight and instead I was mistreated. The rest of the passengers had exceptional amount of excess baggage in suitcases and bags they wanted to take on board and yet I was the only one who was asked to pay for his. --- As a costumer, I am appalled by the treatment I was getting and I would like to be contacted immediately about reimbursement over my experience and false costs."
Cons: "we got stuck on the plane for an hour and a half due to an issue with a passenger and the entire time the crew would not tell us what was going on. they started getting very irritated with people asking for water-- WATER-- while being stuck in a confined space for so long. the least they could've done was tell us what was going on or give us an ETA of when we'd be taking off. we didn't land until nearly midnight when we should've landed around 10 PM."
Cons: "All they had to offer"
Pros: "Flight are very punctual"
Cons: "At the Kayak booking site was not any information about laggage. For the "Laggage fee information" I was redirected to the UIA site where was wrong information relevant for 2012y. Then I've got a very high extra fee for my laggage."
Pros: "Nothing! The crew at the airplane ( stewardess ) were very aggressive and unpleasant!bad experiance for a frequent traveler around the world . I also was shocked that the company charge 12 dollars for innocent passengers who didn’t check in in advance !!!!"
Pros: "We got in early"
Cons: "Old planes."
Cons: "Rude costumer service back and forth Don't recommend at all"
Pros: "Quiet and peaceful flight. Polite crew.Flight on time. Clean and pleasant."
Cons: "No food and beverage.No entertainment."
Pros: "the food and the service were excellent, you can see that they did their best. good job, UIA!!"
Cons: "the delay was more than 5 hours, and this was terrible to seat on the plan at night- all passengers were waiting for the big group that were late for connection. Why on earth did we pay with our time at night for the airline troubles ? I would not consider this airline again any time soon."
Cons: "wasn't worth the money. everything on the flight besides water was NOT included and you were asked to pay extra money for a cup of juice or coffee. the chairs weren't comfortable at all and very dense. the airplane was old and not in a good condition. that will absolutely be my last flight with this company. I'm very disappointed."
Pros: "Depart on time, arrive on time. Pleasent crew. Good value for money."
Cons: "No meal on flight. No entertaiment."
Cons: "Transit zone in Kiev is terrible, lines are not professional and time consuming. No reason for it."
Pros: "It arrived on time"
Cons: "The smell in the toillet"
Pros: "They offer a glass of water"
Cons: "It s bad enough the crew doesn't speak English, but having the mike on very loud, stumbling and stammering over undetectable half swallowed words while sighing and clearly racing through a piece of paper, is just a bother. It s clear they couldn't care less"
Pros: "they kept on time"
Cons: "we were crowded like herrings."
Pros: "There seemed to be more leg room in the economy class than usual."
Cons: "No outlets to charge electronics, in flight entertainment, or free beverage service."
Pros: "2 luggage free"
Cons: "Old and crowded planes."
Cons: "I had a 12 hour bad service. No food or entertainment."
Pros: "Staff was helpful and friendly (though were not updating anyone on the reasons for delay and how much time lef to wait.)"
Cons: "No pillows, no blankets, no entertainment, flight delays, no food though it was not a low-cost flight, no information about what is going on with the delays."
Pros: "No food. Bad attitude at check in They had a delay and kept us 6 hours on the plane instead of deplane. Just horrible service. Avoid it if you can"
Cons: "I don't have food in my flight from tel Aviv-Yafo to oddesa. And I have business class tickets."
Pros: "flight was ok good value for money"
Cons: "while delays are expected, the professional thing to do was inform the passengers, rather than let them figure it out by themselves."
Pros: "Boarding in the plane on time and crew very good."
Cons: "No snacks and an entertainment"
Pros: "Flights were on time"
Cons: "Bad and shaky seats. The person in front of me almost injured my child when he was reclining due to a problem in the seat."
Pros: "the flight from Kiev to TLV with new 737-900 was very good"
Cons: "I wasn't seated with my friends, there was no food offered, the seats were cramped."
Cons: "NEVER HAPPENED. READ ABOVE."
Pros: "That the flight was on time"
Pros: "The crew was wonderful. The seats were a fair size. The flight was quicker than estimated."
Cons: "Boarding and disembarking were a mess. They were out of most of the food."
Cons: "although we did check-in in advance we got separate locations. as most of the couples near us/ everyone had to switch palces. it was almost hour delay and at the end our luggage did not arrive to tel aviv!!!"
Airlines flying from Ivano-Frankivs’k have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ivano-Frankivs’k
Masks required on board, masks provided on flights from Ivano-Frankivs’k
Social distancing seating
Middle seats unavailable to book on flights from Ivano-Frankivs’k
Testing for antibodies, testing for symptoms for flights from Ivano-Frankivs’k
Waiving of change fees. Search flexible flights from Ivano-Frankivs’k