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Seats were not comfortable

Layovers we’re not very long. Our first flight kept getting delayed which caused us being rebooked from a non-stop flight to Honolulu and rerouted through LA adding almost 4 hours onto our flight time.

A wider selection of snacks would have been better, esp for flyers with common food allergens (gluten & dairy).

Friendly crew, Comfort+ was very nice, airplane seemed very clean

Crew is very assistive Screen auto reboot several times

Extremely easy and welcoming check in process.

Flight was canceled

There was no entertainment or even a glass of water. But to be fair it was a short flight . I just remember the good old days when service was a lot better.

Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.

all good seemless boarding

friendlier flight attendants.

By the time we got to our gate after check in, our flight had been delayed enough for us to miss our connecting flight. I attempted to rebook our flight via the AA app, but it wouldn’t let me choose a flight until the following day. I went to the desk to ask for help, (there was no one else at the desk that needed help and there wasn’t a flight boarding at the time) and when I explained what was going on I was very curtly told “Don’t do that! Call this number!” and she threw a postcard with a phone number on it at me. When I tried the number, it wouldn’t connect, I only got beeping on the other end. I returned to the desk, where fortunately, another employee was able to get me seats on a flight later that evening. When we landed, our original connection was also so delayed that we were able to catch it and fortunately, the employee there was super helpful in getting us seats on that flight again. However, I continued to get notifications for the evening flight that we would have taken and it too, was very delayed.

Connecting through CLT has become the new ATL. For whatever reason going through Charlotte is causing delays. We got to do better!

Misleading or incorrect information resulted in us being charged $95 to check a bag. This did not happen on our flight from Boston to Lisbon - the bags were checked through. So at the end of our trip, we were tired and waited a long time to be told that we had to pay $95 for each bag (two of us, we each had one). This was profoundly disappointing. The food was not good. The crew was great. Seats are uncomfortable, and it's like riding a bus. I'd never pay for an upgraded seat because even business class didn't look much different. Generally, I fly a legacy airline, but I wouldn't book with TAP again.

Excellent staff, polite and very helpful.

Hablaron de la posibilidad de reembolso de dinero y lo que reembolsaron fueron solo 41 dólares de los 147 que costaron los dos tiquetes. Un robo total.

The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.

Comfortable aircraft, clean facilities and friendly staff.