Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
Pros: "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
Pros: "Great service , great planes"
Cons: "All was great"
Pros: "Good entertainment, movies ,etc... Helpful crew"
Cons: "Very long lines and delayed boarding"
Pros: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Pros: "The landing."
Cons: "My special meal had been canceled."
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Cons: "Boarding problems"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Pros: "The quality of their team"
Pros: "Plenty of room Nice multimedia screens"
Cons: "Crew was ok"
Pros: "Friendly staff comfy plane"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Pros: "Food and drinks,"
Cons: "No USB outlets."
Pros: "A light meal."
Cons: "Very crowded -- good for the company. Delay in taking off."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Cons: "to hot, very hot!!!"
Cons: "The company lost my baggage"
Cons: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "the food is great, very good multimedia system"
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Kind. Generous. Competent. Relaxed. Thank you."
Walk from Terminal to Terminal was too long. Not much escalators
Beware of connecting flights as Etihad planes can arrive late, we had originally a 1.5 hour connection but on arrival 45 minute connection left which was still doable. They bumped us off the flight even though enough time to transfer. Transfer desk was unhelpful. Wanted to rebook us for 24 hours later, wasting our accommodation booking in the final destination. Finally after much stress and arguments they put us on a code share flight which needed a connection in another country and arrived 4 hours later. Not great experience.
Clean neat and excellent service
Cons: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
Pros: "Seats were comfortable in economy and entertainment system was excellent."
Cons: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
Pros: "Luxury and spacious toilets"
Cons: "Amount of food was not enough from Hong Kong to Abu Dhabi."
Cons: "My baggage is missed on my trip"
Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Cons: "Very old aircraft"
Pros: "Decent airline food, good entertainment options, pleasant and patient crew members"
Cons: "Crowded flight, marginally comfortable seats, meals served at weird times"
Pros: "Crew friendliness"
Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Pros: "Nice 777"
Cons: "Quality of the food very bad"
Pros: "Crew were awesome, food was amazing"
Cons: "they asked me to check-in my carry on (which i am always able to take with me, and which i was able to take with me on the first leg of even this journey). it came as a surprise and i was in a flux, Thank God I had my passport in my pocket or it would have turned into a nightmare (I keep my stuff e.g. jacket, wallet, etc in my carry on)"
Pros: "Only I like the cabin crew. They were very nice and very friendly. This is the only thing I like about the Etihad Airways."
Cons: "More than 9 hour stay with no hotel & no food voucher before 16 hours flight . When I requested the customer service person he was very rude and with very bad attitude even the person was behind me he said the same thing. The food was very bad taste during the flight,coffee and tea had a very bad taste. Orange juice taste very bad too. No personal kit was given during the flight. Over all very bad experience. Please coney my comments to Etihad Airways."
Cons: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Pros: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."
Pros: "Cheapest fair"
Cons: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Pros: "Cabin crew were cheerful n helpful"
Pros: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Cons: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Cons: "It's a connecting flight for me and there is a long wait. so, my opinion is better to serve some snacks or food in the flight."
Pros: "Staff was very courteous"
Cons: "Only one wheel chair was provided during the flight to NY"
Pros: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Pros: "Was impressed with the entertainment, informative and comfortable"
Cons: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Pros: "Attention to detail"
Cons: "One of the flights ran out of blankets. It was freezing in the cabin"
Pros: "I like the Dreamliner , professional crew , on time boarding , takeoff and landing , respect to holy Ramadan regarding the way meals were distributed"
Cons: "Nothing honestly."
Cons: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Pros: "Staffs are nice"
Cons: "Entertainment system was broken. I had to pay extra cost for emergency price for a bereavement."
Pros: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Pros: "Selection of movie and TV shows could have been better"
Cons: "Selection of movies could be better"
Pros: "all things like"
Pros: "Ahmedabad to Abu Dhabi veg food is out. Over all good service. I always Flying with etihad airways"
Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Pros: "Liked the staff in the hotel and the official who accompanied me thru Abu Dhabi airport."
Cons: "Had to stay few hours in nearby airport hotel which was not up to the standard I hoped. The connection to other airlines ( for my new boarding pass) was very confusing. I had to get out of LAX to go to AA terminal for my connecting flight to SFO. Then again I had to take an airline transport bus to go to my desired gate."
Pros: "I enjoyed all aspects of the flight except the food."
Cons: "I did not likeep the food. It was oily and didn't have a good taste."
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Pros: "Despite being a totally full flight, it was comfortable, with prompt food service and good entertainment options."
Cons: "- The crew member in our section was great, but two of the other crew were totally over it and were blunt and rude, both to passengers and to the other crew! - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia. - Rear toilets ran out of paper towels and seat liners in last few hours of flight. - Gluten-free meal options were substandard."
Pros: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Cons: "There was nothing not to like. Great service"
Pros: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Cons: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Pros: "Planes were good. Crew was ok. Except Checkin management not bad. There are other better airlines for same price."
Cons: "Checkin problems. They look for means to charge extra for handbag. Their handbag dimensions are smallest than any other airline. A standard carry on strolley will never fit their dimensions as they have it 7cm less in length and they harass passengers to pay for it. Very bad attitude."
Pros: "The very large windows and bathroom linoleum pattern were a nice change from what I'm used to with other Airbus and Boeing planes."
Cons: "The sink in the bathroom had a slow drainage issue and upon informing the crew, one attendant immediately went to check it out."
Cons: "First leg with Air Seychelles was comparatively not so brilliant; to be fair it was late in the evening and perhaps the cabin crew thought we wanted to be left alone, but the service was not as proactive as the second leg on Etihad's wonderful A380"
Pros: "good food, good wine, flight on time, large and good choice on films, early boarding. having a free shuttle to and from Dubai is amazing."
Cons: "entertainement not available before take off is very frustrating. it means one hour on board without using our screen. also quite not sure why it stops working 30 mn before landing. many companies make it work throughout all stay on board."
Entertainment is non existent on the new 737 Max800
Food could be better and there was no entertainment on the 737 Max 800 for a 4.5 hour flight, surely this can be sorted
I was surprised that I was put in first class the whole way! Thank you SO MUCH for such a blessing!
This flight the air was on, for a change, and we were comfortable. It was not full and the staff got us water, when needed. Bathroom cleanliness is an issue. Maybe more visual signs in the bathroom will help passengers who can’t read keep it clean? Also no toilet seat covers.
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "Flight Crew were great"
Cons: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Cons: "Always delaying, catastrophic food."
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Cons: "No entertainment available. Rude flight attendants."
Cons: "No way to charge a phone!"
Cons: "Old plane. Not comfortable for a relatively long flight"
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Got a free voucher"
Cons: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Pros: "USB plug, nice TV/ entertainment"
Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "Also great experience"
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "crew was okay on board."
Cons: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "I did find the staff very friendly."
Cons: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Cons: "security boarding in adis abeba"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "Plane from AA to tA seats very cramped and seats do not recline."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Cons: "a little more leg room"
Cons: "meets expectations"
Cons: "Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful."
Pros: "The service and the smiles of the team. Very professional pilot."
Cons: "The food...very bad."
Pros: "Professional security and interviewers, best in the world."
Cons: "Dated entertainment systems, few choices for films. Earlier food service is better for a late flight."
Pros: "Great crew. Great food."
Cons: "Seats were ok, could be better."
Pros: "777 & entertainment"
Pros: "The application for entertainment was good"
Cons: "Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!"
Cons: "Check in and boarding. Food. Entertainment system"
Pros: "The service was good, the food wasn't bad at all. They were able to accommodate my food preference, though I hadn't requested a vegetarian meal. The rest of the flight was pretty bad. The flight boarded and left one hour late. No communication from ground crew about that. Boarding was a madhouse."
Cons: "There were like 3 movies/shows to watch on a seat screen that you couldn't control anything. So outdated and old. If I had known, I would have made alternate arrangements. Seats were so small and uncomfortable. No width space and no frontal space when person in front reclined their seat. Horrible."
Cons: "Hi I ordered a flight at the Kayak site with a suitcase. And when I got to the talk they told me you had to pay for the $ 70 suitcase. When I bought the flight ticket on the site I paid for a suitcase but at the desk they did not see it and I bought to pay again"
Pros: "pleasant seats, friendly staff"
Cons: "security checking in airport"
Pros: "The crew was amazing, the plain was great, the food was tasty."
Pros: "Service was friendly"
Cons: "The LY security check took longer than usual and could be better organized. I waited 25 minutes in the line for online check in and then another 15 in the other. Why can’t people go directly from the online check in station to the screening and boarding area?"
Cons: "Food and entertainment"
Pros: "crew always gives a feeling of getting home price was good"
Cons: "seems like an old airplane (quite consistent with previous flights :( that might be the reason for taking off about 90 later? - overhead light did not work ("yes we already know about it") - entertainment set did not work properly - food is very mediocre and the same (i don't care that much about it if other things worked well.)"
Cons: "There was no possibility to select seats during checkin, we had to receive new boarding passes at the boarding desk, we arrived early but were not seated together, as well as people around us, so we had to change our seats with neighbors."
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"
Pros: "On time. Food reasonable. Seats a bit cramped"
Cons: "Very easy Eli. Good service. No children nr me!!"
Cons: "The online check in was very inconvenient, the site was slow, the reservation couldn't be found, the seats couldn't be chosen. On the inbound flight I managed to check in after numerous tries, on the outbound, couldn't check in at all. The flight was delayed for an hour while we were already in our seats. The staff was unorganized and inattentive."
Pros: "New plane with a great entertainment selection but I think the leg room is becoming less with each new plane. Musical seats —if you’ve flown ElAl before you know what I mean—was annoying. Flight crew seemed to disappear for a while. No response to the call button for over 5 minutes so I walked to the back of the plane where all flight crew seemed to be congregating to get a glass of water. When crew was around, they were very pleasant ."
Pros: "the crew is very nice"
Cons: "On this flight the seats are a bit narrower and closer together. It did not have the feel of the other fights we have taken in business class el al."
Pros: "The people the service best airline"
Pros: "The crew was great! Super nice and helpful"
Cons: "Almost 12 hour flight with 2 hour delay. Plane interior was outdated. Not one TV monitor worked, a total disgrace. Should have given bottled water to everyone while we had a two hour delay. Did get served fluids in 4 ounce cups no ice. Felt like I went on easy jet but had to pay $1300. No leg room, when the guy in front leaned back ,his chair was touching my knees and I am only 5'4."
Pros: "I don't know where to start. Airplane is from the 70's. Still has ashtrays. The seats are so tight together. Extremely uncomfortable. No entertainment systems at all. One old tv in the middle playing one movie. No wifi. I'm dreading my return flight."
Cons: "We got to our destination safely. Flight attendents were okay"
Pros: "The confidence of the pilot and how he transmitted he will control the bumping due to bed weather"
Cons: "Small room leg between chairs - when the chair before me reclined back no place to breath ... The entertainment system was old and did not work well - when asking to see a film - you catch another one or the middle of it and the screen pixelised The taste of hot meal"
Pros: "Very responsive crew to individual needs; courteous, well-mannered crew."
Cons: "unavoidable wait on air plane before take-off due to nasty weather, insufficient space in economy class seat seats"
Pros: "The crew was really nice and helpful"
Cons: "It is a night flight. There is no reason for the lights to be turned off only 4.5 hours after departure, and turned back on after 3.5 hours. It is really awful when you are traveling with kids."
Cons: "A day before I realized it was El Al Up (low cost) so I had to pay for 2 suitcase extra 200 $! And couldn't seat near my partner. The data was presented in a misleading manner which was very diaspointing ..."
Pros: "Wifi on the plane. Great crew."
Cons: "They lost my luggage."
Pros: "Comfortable seat however it didn't recline as it was in front of emergency exit row"
Cons: "Above, plus my light was outso I couldn't read and I had brought books and work to do! Also my TV screen wasn't functionalso I also couldn't watch anything g AND my headset, only one earlier e worked!!"
Cons: "boarding in newark was chaotic, took forever and plane was delayed for an hour. Food was so so. Iam allergic and it seems there were lentils in the rice which i couldnt eat, also possibility of nuts in the pastry served. Nut allergies are quite widespread. It would be nice to have had the ingedients to the various foods. Stewardesses had attitudes if they were bothered in between meals. seats very cramped, had no room to move."
Cons: "Sitting seems intentionally bad (separating families) unless you pay extra Food is inedible Crew being sardonic of local latency when we all remember how ELAL crew used to sit idle on track to earn a couple more bucks"
Pros: "That it was a non stop flight."
Cons: "A. the airplane was the oldest airplane I've been on. The seats were so uncomfortable, I thought my butt would crack open after sitting on it for 10 hours. The TVs were worse qualities than what we had 50 years ago. There was minimal seat room for arms and legs. I'm not just bitchin, but I never paid that much for a flight, yet, it was the worst experience ever. (Just to give context, I've flown to Israel with Azerbaijan, Royal Jordanian, Air France and Turkish Airlines and ALL of them were exponentially more enjoyable). B. The flight attendants were literally the ruddest ones I've met. I clicked the help light on my seat like 5 times throughout the flight for water but they never came. I couldn't get up because an old woman was sitting next to me and she was sleeping. C. The flight was delayed which was a huge inconvenience for me because I bought this flight specifically because of its departure time. Overall, my advice is to stay away from this airline because it will probably be your worst flying experience ever"
Pros: "The flight was delayed for over an hour with no reasons or apologies given."
Cons: "Service was lousy"
Cons: "The security is ridiculous. They discriminate all non Jewish passengers and have no respect to people that live in Israel."
Pros: "Never flying with those amateurs again!"
Cons: "Too long security Very crowded"
Cons: "You don't offer food for vegan people!"
Cons: "The boarding time kept on delaying all the time."
Cons: "delay of 2 hours change the food: it is the 3 rd time that I fly with El Al this year, and always the same choice between bolonaise and chicken-rice : no surprise!"
Pros: "It was the first time that even for the cup of coffee you pay. The next step is obviously that you pay also the cup of water?"
Pros: "Nice comfortable temperature newspaper Pita and Humous"
Pros: "exit from the airplane when the flight was over was fast."
Cons: "night flight: no blankets, no pillows for all the passengers chairs reclining very small. chairs are really old and uncomfortable food / dinner: will feed it to my dog. entertainment equipment: stuck somewhere about 30-40 years ago. the oldest I ever saw, headset don't work in one side, 90% of the channels has nothing on them: no music, no movie, nothing."
Cons: "The service was rhe the worst part of the flight"
Cons: "But service, always late for AT LEAST 1 hour. Never on time. Bad angry crew. Hate to fly with them."
We loved the concern for all the passengers by the staff. I think a few staff can ease up on repeating the rules for the adult passengers and we will comply. Thanks
I had a middle seat with a snoring man on either side of me for most of the almost 5-hour flight. You didn't have a not available/applicable option for entertainment. I didn't purchase any of the food or beverages, but I would have appreciated free water if it had been available.
has not yet happened as I am stuck in Brussels
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
Pros: "The crew reacted good to the change of plane"
Cons: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Cons: "Delay of 40 minutes"
Pros: "Short and timely. Flight attendant was great with kids."
Cons: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Pros: "Good Staff, Good Service, On Time Departure and Arrival"
Cons: "The ticket price was so expensive"
Pros: "Great service, food and entertainment."
Pros: "Good schedules, good prices."
Cons: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Pros: "Attentive helpful and cheerful staff: on time"
Cons: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "Nice crew, old equipment"
Cons: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
Cons: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Pros: "Good value, Staff were polite and helpful. On time."
Pros: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Cons: "No complaints."
Cons: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Pros: "the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline."
Cons: "very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!"
Pros: "Crew was friendly and plane was comfortable."
Cons: "There were no free food or beverage options."
Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Cons: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Cons: "To small of a choice to choose from. More options and also newer movies would have been better. Also the toilet flooded about an hour or so left in the flight and the cabin smelled pretty bad."
Cons: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Cons: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Cons: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Cons: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Pros: "Crew was very nice"
Cons: "Food was fair. Movie selection was poor."
Pros: "The chocolate was delicious!"
Cons: "The food was not that good but edible."
Cons: "Completely chaotic service."
Pros: "On time Polite crew"
Pros: "The crew was nice"
Cons: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Cons: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."
Pros: "Small plain. No interlaken. Cold food"
Cons: "Very noisy crew Not enough space for hand bugs."
Pros: "leg space is quite big"
Cons: "the food was poor - Cold Pasta salad"
Pros: "Best business class for travel to and from Europe."
Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Pros: "Nothing. Wanted it to be over already"
Cons: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
Cons: "Terrible food, very small and crowded aircraft."
Cons: "We found the crew to be abrupt in manner on both flights."
Cons: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"