The plane is really worn out. The IFE does not function - it’s time to say bye to the 777-200LRs. The aircraft was VT-ALH and urgently needs a refurbish !
The TV wasn’t working on a 14 hour flight! Imagine that. And boarding was so busy! Not enough staff. Too many people. Rushing everyone left and right. Ridiculous
I had booked for a child meal but it didn't appear on flt. attendent list. Wrapping of sandwich and sweet was poor. Did not give confidence of hygiene.
Kayak doesn't even know that the flight was canceled. Kayak does not have any customer service, well they theoretically have one, but nobody responds. Beware of using Kayak for booking your ticket.
I liked that they got me to my destination in one piece. The air staff were nice. Other than that it was a horrible experience. One segment was cancelled without notice. Next segment delayed by 13 hrs. No one picks up phone calls. Rude and incompetent ground agents. They don't care about stranded passengers. Old dirty aircraft. Non working seats and displays. Never flying Air India
Crew service was good. But old flight, broken seats made 17 hours journey uncomfortable.
Cons: "Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless. Entertainment system is limited. Aircraft feels old."
Cons: "Entertainment system was limited with poor sound quality even in Business. Monitor is too distant in business. Food was mediocre. No announcement was made 45 minutes before landing in Tel Aviv, just an announcement at 30 minutes forbidding movement to the restroom. Tea and coffee were not offered frequently in Business even though several seats were empty and attendants were not overwhelmed. Announcements in English were confused and confusing. NO SIGNS at gate explaining 26 A was for business and 26 B was for economy and these gates were a 3 minute walk from each other. No staff to advise until finally an announcement. Lounge is ‘tired’ with limited food selections. Disappointing all around."
Pros: "The chairs was comfortable and crew was nice"
Cons: "Again food option all the time is spicy."
Pros: "4 hours delayed and horrible service. I really hate this flight company!!!!"
Cons: "Punctuality and better service. Please let passengers know early of any changes. Utterly shocked."
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Pros: "Flight was cancelled"
Cons: "Flight was canceled"
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Cons: "Seats, leg space."
Pros: "The flight went very smoothly. We left the gate 10 minutes ahead of schedule, and landed early. The crew was very good. Landing was perfect."
Pros: "Service was great. Everything was done in a proper professional manner."
Cons: "I requested to make adjustments for my return flight but the crew straight away declined. Basically I wanted to catch a sooner flight to be with family on Xmas Eve."
Pros: "Specious seat, enough leg room, friendly stuff, clean airplane in general. Boarding was quick and in time lending."
Cons: "Food was average, plug for earphones was broken."
Cons: "it was very cold during the flight. you have to reduce the air condition. the crew was so , so."
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Cons: "Took about an hour for the luggage to arrive"
Pros: "i have never flown before so i was very surprise that all the staff was very good and very helpful. i have told my family and friend what a good Experience i had"
Pros: "Nice new entertainment system. Good sound and video."
Pros: "The flight was not full, which was great as I could stretch. I had requested a special meal and it was served. The crew were nice and attentive."
Cons: "Delay in luggage delivery at Bangalore."
Cons: "Would be better if no breakfast provided, catering needs heavy reforms. No refreshing towels and No water provided when asked for several times. The staff /crew is very forgetful and needs to be reminded several times. They do not attend the toilets very regularly to check if they are clean. In total, the staff is very lazy and wet towels or tissue and other refreshment services are very limited. worst then some domestic flights I have traveled with."
Cons: "I was in the check in desk two hours before the flight time. I was asked to go for baggage scanning twice and that took almost hour and half. We had to rush with the kids and didn't get any assistance from the air India ground staff."
Pros: "Service and Food"
Cons: "Entetrainment system and plane quality"
Cons: "Checking in process was long and not organized."
Pros: "Onward journey was good, except for issues with the entertainment system in out sears."
Cons: "other than taht things were comparable to other long haul trips. excepted some snacks to be served in between the 13 plus hrs trip"
Pros: "1. Good food. 2. Air hosts and hostesses were excellent. 3. The baggage handling was good. No damage or loss. 4. No delay, quite punctual all throughout. 5. Boarding was a little messy, mainly due to impatient Indian passengers who won't let other fellow passengers board without a fight for no reason."
Cons: "1. While checking, the front desk person was absolutely miserable. We had a couple of baggage with 25 kilos and others less than 23 kilos. However, she would not let out baggage go until we evenly distribute all of them and make them all less than 24 kilos. We had to open all our bags and suitcases in the airport and redistribute. Quite a nightmare. So for future passengers, if you get someone like her good luck. 2. The Boeing-777 cargo is pretty old. So though it has everything still there is a touch of shabbiness all over the plane. They are not comparable to the top of the line Dreamliners that AI runs quite a bit. 3. Though the entertainment system was good, however, some of the remotes or audio outputs were not working well. Like my audio output was not functional at all. I changed the headphone and it still did not work. They suggested to use my own audio bud, however, I did not have one. 3. Limited beverage choice."
Cons: "Food was very bad"
Pros: "Younger staff working very hard. Very good listener. Always trying to resolve the issue at hand and helping the tiny kids calm down."
Cons: "These long flights are very tough. Every time I travel the TV does not work. At least 5 of them gave up and tried to go back to sleep. Attendants tried to no avail. How much can you eat? Food is typically made for economy class. You get what you pay. But I do have a choice taking other Air liner with new fleet of Air craft. I think I am going to do that."
Cons: "No entertainment"
Pros: "Hot breakfast, with hot beverages, very filling and satisfying."
Cons: "Only vegetarian meals, dirty cabin with grubby overhead panel."
Cons: "they use older aircraft. nothing works, the entertainment center, the touch screen don't work at all, if you want to look at the map, none of your neighbor passenger's screen is working, or you want to listen or watch something you will never get it, looks like only 30% of the economy class touch screen/entertainment center works. the food sucks. crew only serves food and do nothing more for passengers. most of the time they dont have non veg, they dont even ask for veg or non veg, they will give you what they have. they don't serve drinks, you have to get up and go to the crew to get drinks. once they serve food, they go back to their hole. they wont come to check the needs of the passenger - water or other drinks. you have to go and get it yourself. horrible horrible experience in a long haul flight of 16 hours."
Cons: "Seats leg room & punctuality"
Pros: "The plane given in the flight, Dreamliner 787. Food and service, everything was beyond what we expect in domestic flights. Recommended a thousand times over other domestic Indian airlines"
Cons: "Good service, not responsive."
Pros: "Absolutely nothing"
Cons: "So dirty! Absolutely filthy. Here was human feces all over all of the bathrooms! It was a very long very dirty very smelt flight. I would never fly air India again!"
Cons: "The airplane vibrated strongly upon take off and landing making me question its flight worthiness. The service was unusually bad, the air hostess who served me had a very abrupt manner."
Pros: "1 hour check in at Kolkata to Delhi, at first wanted us to recheck bags at Delhi. Finally, bags checked through, but needed to get boarding passes in Delhi. In Delhi, 80 minutes at the desk before boarding passes. They suggested we didn't have return tickets, and kept asking for more information. And this was at business class desk! Finally took 4 of them at the desk to take care of it, and then we were so late couldn't get seats we wanted. Unbelievably bad! Beware!"
Pros: "Crew were very nice. Food was good. Bathroom stank."
Pros: "I liked the movies offered. The food was stale. The bathrooms were not clean. They charged 100$ for 2lb over weight of 1 bag, and additionally they insisted us to check in the diaper bag for a fee of 100$ more. This is not the way you make money. This is a family unfriendly Airline. They told me that since you are already getting the priviledge of checkkng in a stroller, you got to pay 100$ for the excess 2 pounds. But all airlines allow strollers to be checked in for free.. how does that determine the luggage restrictionfor us?"
Pros: "Get off the plane"
Pros: "Good price"
Cons: "Please improve your customer service.I had to literally fight with them to cancel my flight."
Pros: "Nothing at all!"
Cons: "your flight is grossly neglected and pathetically maintained. In-Flight service is probably the worst in the industry. STOP SHOWING ATTITUDE THAT YOU ARE DOING A FAVOR BY FLYING US. My personal opinion give the operation back to the founding company TATA GROUP."
Cons: "The TV on my seat was not working"