Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Pros: "Food was good, crew was really helpful"
Pros: "Movies and screen"
Cons: "Flight delayed. Crew doesn’t speak good English"
Cons: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Cons: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "Very nice love it"
Cons: "Very nice and love"
Pros: "The food was decent"
Cons: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Pros: "Only the stewardesses very helpful and professional"
Cons: "The seats"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "there are a lot of movie"
Pros: "awesome flight awesome food"
Pros: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Cons: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Pros: "The quality of their team"
Cons: "Crew was ok"
Pros: "Food and drinks,"
Cons: "No USB outlets."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Pros: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Cons: "to hot, very hot!!!"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "the food is great, very good multimedia system"
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Cons: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Crew is amazing, as always"
Cons: "Allergic needs were not met"
Pros: "The boarding process was very good."
Cons: "The cabin was too warm."
Pros: "Crew service, choice of in flight entertainment"
Cons: "Food was below par."
Cons: "The attendants could have been more hospitable"
Pros: "Seat was very comfortable and noise cancelling headphones were nice touch."
Cons: "Was not used to business class seat and it wasn’t that intuitive."
Cons: "Check-in was bad. Too few staff for too many people."
Pros: "Very nice flight attendants."
Cons: "Sick people coughing and crying babies. :D"
Pros: "Ease of flying right from and to home"
Pros: "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
Cons: "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
Cons: "Lack of food choices!"
Cons: "Delayed Flight, barely made it onto my connecting flight."
Pros: "the concept"
Cons: "the reality"
Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"
Pros: "Friendly staff. Clean plane."
Cons: "Did not have enough of the items on main menu even first flight in the morning."
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Pros: "I had an entire row to my self. Staff were friendly"
Cons: "Always hate when airlines don't provide snacks"
Pros: "Crew was nice"
Cons: "No food, no entertainment. Very uncomfortable plane"
Pros: "There was nothing outstanding on this flight."
Cons: "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Cons: "Arrived 1 hr 15 min late."
Cons: "the flight was 5 hours late"
Pros: "Easy flight good crew"
Cons: "Lost our baggage"
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Pros: "- Air Canada reps are nice, just super unhelpful - Friendly team, but not empowered to really help and quick to pass you off to others"
Cons: "- We tried to check in online and got an error message. When we got to the airport 2 hours before our flight, we were told by customer service rep #1 to join a line. At the front of the line, same rep told us "Oh it's probably that now you need a visa." - Why not tell people when they try to check in why there is an error? The new rule went into effect in December, and we hadn't been to Canada since needing a visa. Once we had been accepted, we were passed off to another employee who couldn't figure out why he couldn't check us in. Then another, who said "I'm only helping you because your flight is delayed, the flight should have closed by now." (Not exactly comforting, and considering it took them 2 hours to help, not super helpful either.) - When we ran to the gate, the people running the gate told us that the aircraft hadn't even landed, but weren't communicative in timing, didn't update the time on the boarding screens, etc."
Pros: "Flight was well managed, and even though the flight was full, service was on time and pleasant. A great travel experience overall."
Pros: "Flight was delayed. Constant communication from Air Canada crew. I like that."
Cons: "Talked to the masses like they were simpleton. They were. So it worked out."
Pros: "It was an average flight."
Cons: "The food was terrible! The alcohol wasn't free for my international flight. The crew was a little snobby and unkind."
Pros: "Everything went very smoothly...quick and easy flight"
Pros: "Flight was fast."
Cons: "The plane was not clean, there was debris on all the seats. It was hot and smelly. I'm not sure if passengers brought food but very overpowering and gross. I wanted to vomit the entire flight."
Cons: "Customer service"
Cons: "On Time and the service was awesome. Best red eye flight to Toronto."
Pros: "fast and easy boarding, spacious"
Cons: "No food offered, staff not approachable"
Pros: "Service, attendants."
Cons: "Food for charge."
Pros: "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
Cons: "Any additional amenity cost extra. No inflight snacks."
Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"
Pros: "Modern plane, space, good service"
Cons: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Pros: "Comfy seats, awesome new movies to watch. Great staff, very helpful"
Cons: "No free snacks, I mean they came around with drinks but you had to pay for all of the food"
Pros: "Staff was extremely nice and the plane itself was comfortable- loved the leg ."
Cons: "Flight to Vancouver: Upon arrival I was told that the luggage from my flight 557 was misplaced and put on plane 775. I had to wait an extra two hours for luggage in customs. I was late to the wedding festivities in Whistler that evening. Flight to Los Angeles: The plane was 30 minutes late. We board the plane and discover there is a sensor issue. We wait 30 minutes. then another 30 and then another 30 as more and more news comes about that the problem is not fixable. We de-board and have to wait in a long line at the complete opposite end of the airport. By 1:00am the line has barely moved and all hotel vouchers has been used. I have to spend the evening on a bench in the airport as a single woman- not comforting. I missed important meetings the next day as I am on the flight home. I understand accidents happen but it happened on both my way there and back. My flight home should have been refunded as it put me in a very insecure position and effected my work performance."
Cons: "Leg room is HORRIBLE for a man 6 feet tall"
Cons: "Flight and hospitality"
Cons: "Child behind me kicking seat entire time!!!"
Pros: "The boarding was efficient."
Cons: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
Cons: "the egg sandwich had a really bad sauce on it."
Cons: "In a 4-5hour flight it would be nice to at least get a complimentary snack on the plane along with the beverage."
Pros: "Entertainment options"
Cons: "Coach is miserably small and the lights were dimmed far too late"
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Better leg room Flight was late departing
3 hours delay 2 hours waiting in the airplane!! And unfortunately then changing airplane because of technical problems Very bad experience Looking for your compensation !
First time. Good experience. Will use again.
Cleanliness, they could adapt the noise level of the speakers to human ears, and same thing for temperature.
We were sent to Malaga instead of Granada due to weather. Although we were bussed to Granada, arriving 4 hours later, there was no further assistance or information from a representative. More communication would have been helpful and appreciated.
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Cons: "Boarding seemed to take and incredibly long time."
Pros: "Flight was delayed. And the departure time kept changing. To the point that we had to run for the flight"
Pros: "Crew was very professional and styled with poise."
Cons: "Seat recline"
Pros: "Crew was nice. Seat was comfortable."
Cons: "Would be great if the food would have been free."
Cons: "chairs can't go backwards and are very thin. unpleasant experience for a 4 hours flight..."
Pros: "The food was great"
Cons: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Pros: "Short flight and pilot seemed very comfortable during turbulence"
Cons: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Pros: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Cons: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Cons: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Pros: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Cons: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Cons: "no food no drink all 2 flights"
Pros: "The staff were nice, and we landed which is always a bonus"
Cons: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Cons: "No bags"
Pros: "nice enough plane. clean, full. pleasant crew."
Cons: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Cons: "Extra small space. Les that normal."
Pros: "On time"
Cons: "Fly with vueling. The sits are extra small, les than normal."
Pros: "Great cabin crew"
Cons: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Pros: "The music in the background was a nice touch to the flight."
Cons: "Insufficient leg room my knees touched the person infronts chair and when they reclined my knees were under pressure from the recline. It wasn’t very pleasant."
Cons: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Cons: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Pros: "I arrived and received my luggage"
Cons: "The terminal was packed and no where to sit while waiting in a humid atmosphere. The plane was delayed 30 minute so this extended the uncomfortable wait time"
Pros: "Flight arrived back in Manchester 20mins early - bonus"
Cons: "not much choice for food"
Cons: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Cons: "Dely and they lost my bags"
Pros: "very nice at the checking in , and during the flight"
Cons: "the menu"
Cons: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Pros: "Somewhat friendly crew."
Cons: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Cons: "Annoying woman who talked loudly for three hours :)"
Pros: "On time, Good landing, friendly staff"
Pros: "Quick boarding"
Cons: "Had to change seats"
Pros: "Flight was delayed by more than 1 hour"
Cons: "This flight is always late. Sucks."
Pros: "Efficient, accurate, the luggage arrived intact, the planes are clean and comfortable, the staff was nice and helpful."
Cons: "Nothing is served on the plane (without payment). It could be nice if they would serve water to the passengers, as other low-cost companies do."
Pros: "With 1.88m I do not consider myself as very tall. But it was almost impossible to fit into those tiny seats. I therefore wanted to book for my flight back a seat in the emergency exit row for an additional > 15 Euro. But after my the Vueling Android app crashed twice while trying to do so, I gave up."
Cons: "Clean new airplane, flights on time"
Pros: "Fast boarding"
Cons: "Need to pay all even for drink water"
Cons: "Flight overbooked. Had to wait 7 hours to catch next flight out"
Pros: "Modern aircraft. Very clean. Polite staff. Some more willing than others to be friendly and helpful. Staff left you be rather than bombarding you with sales of various items like with some other low cost airlines"
Cons: "Boarding was very late for no apparent reason. Left us almost an hour delayed once boarded. Some of the staff were unfriendly while others were lovely. Not much space at all between the seats both forwards and back. In flight service was poor. As I booked through BA I expected a BA style of flight; in flight meal and drinks."