Daily cleaning, installation of cabin HEPA filters on flights from Reykjavik
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 50m
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Scores according to KAYAK customer reviews
Pros: "crew attentive the plane is very clean"
Cons: "No WiFi despite paying. No Kosher food despite ordering."
Pros: "Having a seat on the plane after it being delayed over 5 hours,"
Cons: "Leaving on time."
Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seat was OK"
Cons: "Any entertainment"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Pros: "Same crew. Really nice flight smooth and professional"
Cons: "Flight got cancelled."
Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Pros: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Cons: "No access to usb power outlets."
Cons: "Boarding from terminal f sucks"
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Cons: "We had to fly to mun because it was delay from florence"
Cons: "No Entertainnment , no space , very small airplan"
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Cons: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
Pros: "Please continue to use newer, updated places."
Pros: "The flight was punctual and smooth, maun concern!"
Cons: "no tv, no papers, food soso"
Cons: "Being put in a distanced place for boarding"
Cons: "the crew was horrible and rude"
Cons: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Pros: "all the flights were on time, the service was wonderfull"
Pros: "Stressed out crew. No pillows."
Pros: "Very nice"
Cons: "An hour late"
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "I like the service and food. 45"
Cons: "I like food and service and they had things that make it different. 48.."
Cons: "the seat"
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Pros: "We often fly on Lufthansa and highly recommend it!"
Cons: "There was no movie..."
Cons: "The same as above"
Cons: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
Cons: "the seat. not suitable for a business category"
Pros: "Lufthansa was really comfertable company, really good price and i'd so much."
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Good pilot and staff and service"
Cons: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Cons: "The meal was served rather slowly. I think there ius a place for improvement there."
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Got the seat that I paid extra for ,,,"
Cons: "Not much help at the airport my luggage was lost"
Cons: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Cons: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Pros: "Crew is amazing"
Pros: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Cons: "Service, staff and food."
Pros: "There was room available."
Cons: "This was not business class!"
Pros: "I liked everything !"
Pros: "The crew were helpful, pleasant and professional"
Cons: "There wasn't anything we actively didn't like. It was a good flight."
Cons: "Boarding was delayed. Missed the connection flight."
Cons: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Pros: "Time schedual"
Cons: "Over duty for extra weight"
Pros: "Super quiet and comfortable flight, dedicated service, punctuality."
Cons: "I liked it all."
Cons: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Pros: "Clean and comfortable seating"
Cons: "50 minutes delay. Food tasted funny like old leftovers."
Pros: "Crew was very friendly and efficient"
Cons: "Food menu from Finland to Chicago could use a few more choices"
Cons: "No leg room."
Pros: "Great crew and discovered blueberry juice."
Pros: "Yes, in general I like American Airlines so I was happy with flight in general"
Pros: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Cons: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."
Pros: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
Cons: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
Pros: "Good flight--and a PERFECT super-smooth landing."
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Cons: "announcement in English hard to understand"
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Pros: "The crew was friendly."
Cons: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Pros: "Nice crew"
Cons: "old plane, not clean, flight delayed not airlines fault"
Pros: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Pros: "The sitting quite comfortable, have space for the legs. Food was fine."
Cons: "One kind of ice-cream only !! Why only Vanilla ? Should have at least 2 different, to choose from."
Cons: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Cons: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Pros: "Made up some of lost time from delayed departure"
Cons: "Seats cramped"
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Pros: "Staff was nice. Seat was standard."
Cons: "Small movie selection."
Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Pros: "everything was ok."
Cons: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Cons: "I am 6'1" tall. Seats were designed for 5'1" persons."
Pros: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Cons: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Pros: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Cons: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
Pros: "The plane was not full"
Cons: "I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc."
Pros: "Food and service"
Cons: "Seats were very small"
Cons: "It is absolutely ridiculous that they made us pay $100 each way for our ski bag/equipment. I will never fly either airline again. Horrible customer service as well. The airplane and its entertainment system is quite antiquated and needs to be updated. Horrible experience."
Pros: "it was fine"
Cons: "Sat on runway for almost three hours. Delayed connection."
Pros: "service . Informed the status of flight immediately. which is very useful to plan."
Cons: "If it is extra line to add for select the type of food, then it is useful the passenger. Because may some people are vegetarian then they know what they can have."
Pros: "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."
Pros: "The configuration of the seats are really awkward. Seems very interesting at a glance, but not so nice when you have to sit in it for 10 hours. The business class seats are very narrow. I'm pretty petite so it was okay for me, but I think an average or bigger than average person would have a hard time turning at all while the seat is in lie flat position. I had a window seat which gives you more privacy as long as you have the divider up between you and the passenger next to you. You are really arm length away from each other though. And! You can't have the divider down the entire time because they serve your meals by passing it over to you across your neighbor through the divider. The divider is also required to be down during taxi, take off and landing. So, I'd imagine it to be very awkward if you're sitting next to a total stranger. You also have to straddle over someone's legs if you want to get out of your seat to the bathroom if you have window seats."
Cons: "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."
Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Cons: "Dealyed - One hour"
Cons: "Better reading material"
Pros: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Cons: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Pros: "Clean and neat aircraft with nice crew"
Cons: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Cons: "Flight attendant didn’t smile @ all, it was like we are on her way."
Pros: "The crew, plane and airport was great!"
Cons: "Part of our luggage was disassembled and not delivered to the final destination."
Pros: "The crew, plane and procedure was all great."
Cons: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Cons: "The crew might be greeting passengers onboarding."
Pros: "We made it safely to our destination."
Cons: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Cons: "One Toilet for a full plane with 150 passengers...."
Cons: "Being on time"
Cons: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Cons: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Pros: "everything was good enough"
Cons: "I would like a meal and drinks on the board"
Pros: "flight crew was amazing."
Cons: "Boarding was poorly handled by airport staff"
Pros: "Small compliment from Air France was lovely and unexpected"
Pros: "Helpful crew"
Pros: "It was a fairly ordinary flight"
Cons: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Pros: "Simple no frills airline"
Pros: "Crews on Air France are outstanding!"
Cons: "Baggage was lost and was delivered 2 days later."
Pros: "Absolutely nothing"
Cons: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Cons: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Pros: "staff were polite, helpful, and efficient"
Cons: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Pros: "Nice new plane, on time."
Cons: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Cons: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Pros: "Pleasant crew, efficient boarding, flight was on time"
Cons: "No in-flight service"
Pros: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Pros: "Flight was short and sweet, no problems to report."
Pros: "Easy for my friend and I"
Cons: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Cons: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Cons: "SEVERELY DELAYED"
Cons: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Cons: "An extra fee is charged if you don't check-in online."
Pros: "We arrived safely. Bilingual staff."
Cons: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Cons: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Cons: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Cons: "No food or entertainment."
Pros: "Enough said"
Pros: "Boarding went well and crew was nice."
Cons: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Cons: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Pros: "Everything was very smooth and the crew was very attentive."
Cons: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Cons: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Cons: "Who charges for coffee, jeez"
Pros: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Cons: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Pros: "Moved up to First class section."
Cons: "No refreshments"
Pros: "Fine, left on time, short flight."
Cons: "No complaints"
Pros: "The crew didn't give me headache for practicing my religious duties to do my prayers in the galley, as has become a new practice in some class airlines recently."
Cons: "The seats don't recline. I'd preffered that they would do."
Pros: "Flight crew, especially the lead pursuer is very good and demonstrated a professional and courteous attitude"
Cons: "seats don't recline, no entertainment system"
Pros: "Being able to check in quickly and weigh and tag my own luggage."
Cons: "Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage."
Pros: "there was not enough space between sitting rows"
Cons: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
Pros: "That we landed safely"
Cons: "The person at the check in desk could have been more informative and helpful and mostly when we checked in a half empty €40 suitcase, she could have checked the rest of our belongings to make sure it was ok or let us know if we need to change anything. I had to pay €50 later to have my tampons w me."
Pros: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Cons: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Cons: "Never again easyJet. rude staff at embarkation is London , made us pay for two hand bags when other passenger let go with two bags."
Cons: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."
Cons: "Ripped off on baggage overweight charge. $135.00 for 16lbs overweight. The entire flight was down right miserable because it was not just cold it was artic. Flight crew and check-in crew were unfriendly. Will never use Kiwi.com or easyJet again."
Pros: "The fact that I landed"
Cons: "It was awful no leg room no air worst plane ride of my life"
Pros: "Staff were friendly"
Cons: "Big delay in departures"
Pros: "the Entertainment was great idea"
Cons: "- The chair cant change his position - you need to deliver some regular water it was missing"
Cons: "Didnt get notification that flight is delay while other did"
Pros: "Staff were pleasant and the pilot did an excellent job in difficult weather conditions"
Cons: "The flight was not stocked with sufficient food and had run out of sandwiches by row 3. Considering food is purchased for an additional fee this is surely makes poor business sense aside from being frustrating for passengers on a 3 hour flight plus a delay. Flights were very expensive especially when factoring in that we had to pay to check a bag, to select seats and to purchase food and drink. Worked out as terrible value for money when compared with an Emirates flight to New Zealand."
Cons: "I was charged for my carry on luggage from the UK to Israel, despite the fact that this was the same bag that I boarded the first leg from Israel to the UK. Secondly, many of the other passengers had several bags, bigger bags, prams, hat cases, etc. I felt that i was chosen at random, and that the rule is not applied equally."
Pros: "Super Easy for a traveler with simple expectations."
Cons: "Not enough space in the overhead bins"
Cons: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
Pros: "much more leg space room then on other flights i have fly recently."
Pros: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Cons: "Nothing too negative to report! Pretty good overall"
Pros: "The crew was nice"
Pros: "We arrived 25 minutes before. Great flight and crew."
Pros: "Newer clean plane, courteous service, Fairly easy process and they do offer the electronic boarding pass - which is a big plus for me. Left a bit late -- but made up for it in flight and got to destination in time. Overall, I would recommend."
Cons: "No show stoppers just keep in mind this is a typical budget airline deal. They have extra charges to choose your seat, for bags, food & drinks onboard etc. And there is no entertainment. Know that, and you're ok."
Pros: "No problems"
Cons: "Not enough legroom"
Pros: "Price. Professional approach."
Cons: "Bags not included into price. Needs better clarification."
Cons: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
Pros: "Great value for money"
Pros: "The crew in Iceland tried very hard to make the best of a bad situation that they did not create."
Cons: "Our Easy Jet flight from Reykjavik to Geneva was cancelled because the plane that the company sent over from Geneva was about 15 seats too small. The ground crew told us that all rows after 26 did not exist. At first, this was characterized as an overbooking, which probably made me more angry than the subsequent explanation that the plane from Geneva had maintenance problems, and that passengers from Geneva to Reykjavik had suffered the same fate. The real problem here is that Easy Jet lacks problem solvers. We watched a bag jam-up the conveyer from the check in to wherever it goes from there. Ticket agent after ticket agent tried to fix it until one got lucky. Where was the person with a toolbox who knew about these things? Likewise, with our situation, there should have been a customer service specialist who had seen this type of problem and knew just what to do. Instead, the ground crew, friendly as they were, really just made a lot of phone calls for us and tried to be empathetic. We'll be filing a claim for compensation and hopefully Easy Jet can make some improvements."
Cons: "Terrible costurmer service"
Pros: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
Cons: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
Cons: "You broke my suitcase.and no one helped me in the airport. Please Contect me +972523188998"
Pros: "Ease of flight"
Cons: "We rushed through the duty free shops because the sign said the gate was closing, but boarding had barely even started."
Pros: "Good timing"
Cons: "The pilot kept refering to Tel Aviv air port as Jaffa airport, made me feel unconportable."
Cons: "Stupidly long wait"
Pros: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
Cons: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
Cons: "The chairs are not comfortable"
Pros: "Silly not being allowed a small handbag like Ryan air does now . I prefer them now ! It was always easy jet before"
Pros: "Slight delay in boarding which seemed due to ground staff shortage resulting in 30 minute delayed departure, but overall the flight was good - no complaints."
Pros: "Aircabin crew were amazing. Warren, Chris and Louise. Thank you so much."
Cons: "The trolley I came with to UK was fine, but back to tlv they decided to charge me 45 pounds"
Pros: "Flight stood on time"
Cons: "Bad web site, it misleaded me so I had to add 44 per each bug in the check in desk."
Pros: "It was on time"
Cons: "The answer I heard from the guy in the airport : "they should have tell you this in Israel"."
Pros: "thank you"
Pros: "Professional and safe"
Cons: "Better boarding (lines too long)"
Pros: "I did not fly"
Pros: "Seats are ok but unable to recline"
Cons: "Keep up the good work"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "It was enough fast"
Cons: "Too much money for nothing service."
Pros: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Cons: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pros: "The cheap fares"
Cons: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Pros: "The seat not so comfortable but good"
Cons: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "All and all great value for the money"
Pros: "The air hosts and hostesses were very polite and courteous."
Cons: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Cons: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pros: "We got to our destination."
Cons: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Pros: "Nothing really"
Cons: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "The Crew was excellent"
Cons: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "So many crying children"
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Cons: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "Arrived only slightly delayed"
Cons: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "cheap, on time"
Cons: "no reclining chairs, no water free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Cons: "Hidden fees"
Pros: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Cons: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Pros: "Flight attendance service was great and smiley"
Cons: "Nothing much"
Pros: "Actual in-air flying experience was smooth."
Cons: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Pros: "I will never take flight with this company again!!!!! The worst ever shame on you"
Cons: "I didn't eat No entertainment"
Pros: "On time."
Cons: "Nothing much."
Pros: "only good for short flights....the price.."
Cons: "not comfortable seats"
Cons: "Boarding and getting off the plane via bus"
Pros: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Cons: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Pros: "The don't say the truth"
Cons: "I had a standard carry on bag which in Wizz air world turned out to be a large bag. Not only did I have to pay and additional £40 at the airport for it, I had to take it on board with me too. This bag has been on many other low fares airlines without a problem. The Wizz air carry on limit is unrealistically small and is thus merely a money making racket."
Airlines flying from Reykjavik have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Reykjavik
Masks required on board, masks provided on flights from Reykjavik
Social distancing seating
Middle seats unavailable to book on flights from Reykjavik
Testing for antibodies, testing for symptoms for flights from Reykjavik
Waiving of change fees. Search flexible flights from Reykjavik