Pros: "The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages)."
Cons: "It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution."
Cons: "Kosher food .. but normal"
Cons: "They lost our bags and the bags of every other passenger that connected via Moscow to get to Tel Aviv. We flew from jfk but this affected fliers from European origins as well. Horrendous experience at 11:30 pm to fill out lost baggage forms which took 2 hours. Not worth the headache to save a few $."
Cons: "I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to"
Cons: "AC didn't work - it was like in a sauna"
Cons: "Babies crying everywhere and the crew doesn't do anything about it"
Pros: "Take off and landing on time Crew polite and efficient"
Cons: "One meat portion was finished. Not able to recieve what I preffered"
Pros: "Crowded, noisy, uncomfortable airplane. staff at checkin quite rude"
Cons: "Crowded, noisy, uncomfortable airplane. staff at checkin quite rude."
Pros: "El profesionalismo de la empresa y como estaba el avion. Cómodo y bonito."
Cons: "Lo que si deberían mejorar es la atención a personas que no hablamos ruso."
Pros: "food. staff"
Pros: "Fast boarding, friendly crew, clean plane, overall good"
Cons: "Boarded rear of plane, landed late due to head winds"
Cons: "the poor headphones and noise make it impossible to understand movies. they should add subtitles also in english movies."
Pros: "Getting home"
Cons: "Delay of more than 9 hours, with no explanation Crew is very unhelpful and Rude"
Pros: "Crew was nice and helpful"
Cons: "The seats were very narrow and the food was horrible"
Pros: "Getting off the plane."
Cons: "I missed my connection in 20 minutes because of an hour delay. The airline said the evening flight was fully booked and gave me a red eye instead. I had to find out myself there's another evening flight! When I transferred I made sure that my luggage will move with me to the evening flight, the representative said it will although it was obvious he wasn't sure. All the airline representatives didn't speak good enough English. Last but not least, there was no AC on the plane for the first 3 hours. Of course when I arrived to my destination, my luggage didn't arrive as expected (arrived on the red eye)."
Cons: "Airoflot is a very cheap airline. I'll try to avoid flying with them again"
Cons: "Flight was delayed for 3 hours. With a 3 hour layover, that meant 6 hours at Moscow D terminal. Too long."
Cons: "Went to find my suitcase on the baggage carousel wide open with my prescriptions missing. I need these to control my nerve pain and I cannot get them until I go back to America in three weeks. I don't know what to do. They also didn't have my vegetarian order, so I ate bread for each meal."
Pros: "Amazing as always! Aeroflot is great!"
Cons: "Male personal refused change my seat without extra payment. Very strange! I am Skyteam Elite costumer. Last time I had the same problem with KLM and since then never fly with that company. I hope it was individual incident with Aeroflot..."
Pros: "The warm, friendly courtesy and hospitality"
Cons: "The in-flight turbulence. Seemed to last for an extended period"
Cons: "As for the entertainment - there was none"
Cons: "Terribly uncomfortable plane! Entertainment system difficult to handle."
Cons: "Water leaked from the roof of the plane. I brought attention to the steward and he did nothing ... Утечка воды с крыши самолета. Я привлек внимание менеджера, и он ничего не сделал."
Pros: "the seat space, the aircraft."
Cons: "the often messages on the speaker"
Cons: "The entertainment system is slow and old and get stuck all the time. The food is not good, dry bread. Crew is not very helpful or nice."
Cons: "overall my experience with this company as bad! the crew was not nice at all and were angry, without knowing any proper English (the flight attendant asked me in Russian what i want to eat so i answered her English please and she rolled her eyes and threw the meal she hold to my tray. Once we landed Moscow for our connecting flight we had 3 hours at the airport, on my boarding ticket the gate was 26, i came for the boarding to gate 26 but no one was there!!!! so i startes to asked people around where is the gate and since they dond know any English they are lying!!! some told me gate 33 some told me 28 and some told me a different terminal! this airport is huge! the the people that work there are not nice, very rood and angry and English it's not a language they will understand. Therfore, i missed my flight, running around trying to search my gate they changed on the last minute, in the end someone told me it was on gate 22! but they slready took off. SO i went to the operation office to get a new ticket- I met the most repulsive man which should provide a good customer service. He told me that was my mistake for not taking care to check why no one was at the gate/// WHAT?! Just mentioned it wasnt just me missing the flight, they were another 5 people with me and another 5 from other flights! the next flight was 13 hours later. he said maybe he can get free ticket for me, but he's not sure. I laughed and said not only I'm not supposed to pay for the flight, you should compensate me! So he took the ticket he gave me, smiling, and said "if you don't want it, it's OK' don't take it, bye bye" I WAS FURIOUS!!! I took the damn ticket, waited 13 hours to my next flight (which BTW the gate was also changed) and came home. I was alone traveller, came from Thailand after 10 hours flight, and went all this nightmare ALONE (i'm a women)! WILL NEVER FLY WITH AEROFLOT, will never do a connecting fight in Moscow and most probably will never visit this country full with cold and angry people!!!! FYI- will post this in every flight web!"
Pros: "There was a plug for my electrical cird."
Cons: "The crew were mechanical--not at all personable."
Cons: "Im waiting for the flight for 2:30 hours and then they said the airplain flight without us . And then we wait for 12 hours again until 19:00 Then they said the boarding delayed till 20:30 . And after more 30 minuts they said the boarding delayed for more 4 hours!!!!"
Pros: "Good entertainment system"
Cons: "Two hours delay"
Pros: "Free meal choice when preodering. Pleasant staff."
Cons: "Small plane.No screens, neither individiual, nore common. Small seats even for the medium sized people like I am. Small departments for hand luggage. No alchochol with meal. Long delay when disembarking."
Cons: "For some reason, they decided we had order vegetarian food. That from Shanghai to Moscow was quite spicey. We could eat it, but it might be too hot for some Western palates."
Cons: "small plain."
Pros: "The entertainment system and crew."
Pros: "New plane, crew was not bad"
Cons: "Still no luggage! It will only arrive later on today or tomorrow :("
Pros: "the company changed my chosen seat after making the reservation, I moved somewhere that I wanted not sit there. I did not like it very"
Cons: "The food is uneatable Constant delay in all flight Dirty bathroom No room for legs"
Cons: "I ordered a vegetarian hindu meal (I didnt see another option for vegeterian that eat chease and eggs) and I got chicken which I don't eat. I asked for the stewardess for something else (everyone was eating eggs or panckaes) and she refused."
Pros: "The aircraft vas very comfortable, crew was great"
Cons: "No entertainment at all (magazines in Russian)"
Cons: "Food was terrible"
Pros: "The vegetarian meals were better on this flight than on the flight from NY"
Cons: "There were no personal screens for movies. The seats were close together."
Pros: "Exelent plane. Comfterble and fool with entertament"
Cons: "The food"
Pros: "We were somehow bumped up to economy premium. It was amazing! Seats were very conformable, crew was fantastic, food was delicious. Thinking about never going back to economy"
Pros: "Crew, smooth flight"
Cons: "Kosher food from Moscow to Ben gurion was not good, also, baggage delays (waited in airport for over three hours after flight to be told that our last piece of special luggage did not arrive on our flight- also took a long time for us to be informed of this), no tv at all and had no sense of time to destination"