Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Service, food and the entertainment system was great"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Low cost aircraft for business class pricing. Poor seat comfort. Basic food. No entertainment system. Almost no room for carry on.
There was one flight attendant on this plane that was very rude to the passengers. She was one of the younger ladies. I don’t remember ever getting her name but the way she is acting is unacceptable.
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pros: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Cons: "Nothing! Love Austrian Airlines!"
Pros: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Cons: "Food and seat comfort."
Cons: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Pros: "One hour delay after boarding due to loosing our “slot”"
Cons: "To arrive on time."
Pros: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Cons: "I expected more from airlines lake Austrian."
Pros: "entrance with classical music! staff was friendly. probably in top 5 flights"
Pros: "Everything was just right."
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Cons: "Staff is not friendly, does not offer assistance or ask if you need anything."
Pros: "Landing was a disaster"
Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Pros: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pros: "Plane was very clean and drink service was frequent."
Cons: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pros: "The flight attendants worked very hard Patient and courteous."
Cons: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Pros: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Cons: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen firstname.lastname@example.org"
Cons: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Cons: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Cons: "Flyght was terible"
Pros: "the crew were very nice polite and helpfull"
Cons: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Nothing special."
Cons: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Pros: "Ground crew was very kind"
Cons: "My ordered vegetarian meal was missing on the way back :("
Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."
Cons: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pros: "The crew was very professional and kind and evetything was on time. The food is tasty."
Cons: "No entertainment at all."
Pros: "The direct flight' and the comfortable seat"
Pros: "staff realy nice enough room for legs good food"
Pros: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Cons: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
Cons: "The vegetarian meal was OK"
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pros: "got to my destination on time."
Cons: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Cons: "Poor service, will not fly again with this airline"
Cons: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Cons: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Pros: "The staff was very pleasant"
Cons: "Very crowded plane!"
Pros: "Decent between chare distance for a medium sized airplane (A321)"
Cons: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pros: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Cons: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pros: "Boarding was on time and the crew were great. The food was quite good too."
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seat was OK"
Cons: "Any entertainment"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "Same crew. Really nice flight smooth and professional"
Cons: "Flight got cancelled."
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Cons: "Boarding from terminal f sucks"
Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Cons: "We had to fly to mun because it was delay from florence"
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Pros: "Please continue to use newer, updated places."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
Cons: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
Cons: "the crew was horrible and rude"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Cons: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
Pros: "all the flights were on time, the service was wonderfull"
Pros: "Stressed out crew. No pillows."
Cons: "The business class seats is exactly like the economy seats"
Cons: "Needed entertainment"
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "I like the service and food. 45"
Cons: "I like food and service and they had things that make it different. 48.."
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Cons: "The same as above"
Cons: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
Cons: "No entertainment Slow boarding"
Cons: "the seat. not suitable for a business category"
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Got the seat that I paid extra for ,,,"
Pros: "Everything was OK"
Pros: "Landed on time"
Cons: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Cons: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."
Pros: "The food, The service, the seets."
Pros: "Crew was acceptable but sits terrible"
Cons: "Not a comfy flight"
Pros: "The flight was very comfortable. Better than my expectations. Good entertainment. Food and drink on demand."
Cons: "Luggage allowance is pretty strict. You have to pay extra for everything more than a seat on the plane."
Cons: "Their baggage policy is sneaky"
Cons: "3.5 hr delay with no word on why. Sat on the runway in NYC for another hour. Same flight was cancelled yesterday. Get your stuff together, Norwegian."
Pros: "Comfortable leg room"
Cons: "Wheelchair assistance was not available. Waited over an hour to have someone assist us, but no one came. Once getting to security, assistance was still nowhere to be found."
Pros: "The aircraft was brand new and clean."
Cons: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Cons: "Bad! I will defiantly fight for a refund !!!"
Pros: "It's nice that Norwegian loads from both ends of the plane...it would be better if people could read or listen to those instructions"
Cons: "I get that it is a budget airline, but water. Come on. It's water. I'm not asking for food or there to be an entertainment system for the 7hour flight, there's not, or USB chargers, there aren't, but the least you could do is offer people some free water when you come up and down the aisle weaving"
Cons: "The Norwegian staff were completely incompetent. It took me 1.5 hours just to check in. Almost missed the flight."
Pros: "New plane. Viseo of dreamliner being built was conforting Flawless enterrainment system. Like the low fare and then buy what you need with snackbar."
Cons: "Nothing to note"
Pros: "Getting off the plane."
Cons: "Delayed 4 hrs Inflight entertainment down for 9hr flight Have to buy water!"
Cons: "Norwegian Air switched to airplane to Wamas Air. I paid the upgraded seats and the special meals. I did not get the seat and the was horrible. There was no way to use the Wifi while flying in route to LAX. No TV's or anything and when we landed, we had to wait on the plane for 35 minutes before the buses showed up. I happy happy we landed safely. The crew was pleasant, but I want a refund for the return portion of my flight and for the upgrades I paid for in advance."
Cons: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."
Pros: "Boeing 787; Smooth flight; Tasty food;"
Cons: "Boarding was not well organized at CDG; Didn't get a gate at LAX (had to take shuttle);"
Pros: "The dimming windows, the screen in the headset with movies and games, and the direct flight."
Cons: "Small area in which to try to sleep, which is to be expected. Not smaller than other airlines."
Pros: "Service zero I would not take this airline ever again even for free"
Pros: "Choice of own menu needs"
Cons: "Very dirty- food remnants between seats and on floors from a previous flight Bathrooms needed cleaning"
Pros: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
Cons: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."
Pros: "i did get home eventually."
Cons: "here is why i am not going to fly norwegian anymore. they have a weight limit on carry ons. it's a scam. mine had clothing in it and was hardly packed tight and it went over the limit. this was an automatic checked bag fee of $60 each way. added $120 to my fee the moment i got to the airport on my first leg so much for discount airline. my 5pm flight home was delayed 2 hours.. then 3. then 4.. then no information then at 11pm the flight was officially canceled. we were given no hotels or instructions. panic'd passengers also with no real information were passing stories around. the most popular story was the flight is CANCELED YOU HAVE TO BOOK YOUR OWN NEW FLIGHT THERE ARE NONE FOR 2 DAYS! so i did. i booked a flight on my phone thinking i was stuck for 36 hours. At 1am they finally unloaded our bags off the plane. the bag that i wanted to carry on the whole time, mind you. Since there were "no hotels" according to the airline, i booked one within a few miles of the airport (airline does make it easy to reimburse for taxi hotels and food online). as I was leaving after 1am they finally made an announcement we will have a plane it will leave around 5pm and they will text us details, which was a slight relief. naturally they had no transportation for us, so another 45 min wait for a cab. I was able to cancel and get a refund on my new booking and had to trust that they would come through. ultimately they had some old plane from another airline show up that got us home as scheduled that day.. whatever. the screens were not working so that was just that extra punch in the gut. Things happen, planes break, and i certainly am all for making sure equipment is safe, but being stuck at the airport for little reason waiting for my carryon i was forced to check for a massive fee with no information until after 1 in the morning was disturbing."
Pros: "When it was over!"
Cons: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Pros: "Able to sleep most of the way"
Cons: "Delayed leaving. Delayed in the air. I missed my connection."
Pros: "If the format is ordering food there's suppose I be a good standard of service. And there isn't. Also they didn't have earphones for sale-- if they're not handing them for free st least make sure you have some for sale."
Cons: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."
Pros: "Great leg room considering it's a short flight."
Cons: "Rude staff."
Pros: "Direct flight"
Cons: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"
Pros: "Nice flight on a very nice plane."
Cons: "Baggage handling on the way back was rough. Wrecked my new suitcase."
Cons: "Delayed 3 hours. ok in flight entertainment"
Cons: "Terrible airline, kept us on the plane for 30 minutes after we had landed"
Pros: "Fast and easy boarding"
Pros: "There was nothing I liked except for getting off the plane."
Cons: "There was a mechanical issue which delayed boarding and since we were quarantined to a small area without enough seating, no restrooms or food services which made me very upset. Once we were on the plane there was a possible terrorist threat which delayed us even longer and scared everyone on the plane after police entered the cabin. We were not given any services for the 12+ hours we had no access to purchase food. The food service system was no working on the plane. It also took us 20 minutes to find a gate. The plane was very warm and everyone was angry. The check in process was also horrible with the staff being rude. The flight attendants were also not very nice and after experiencing the scare of something going on they should've been a bit more accommodating. I will never fly Norwegian again or fly out or into Gatwick Airport."
Pros: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Cons: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Cons: "my previous flight was delayed and I missed checkin for this flight by 10 minutes and was not able to make the flight, even though I had enough time to do so. Had to pay $2000 for a new ticket. TERRIBLE experience."
Pros: "Legroom plenty"
Cons: "30 mins late"
Pros: "Just a short flight, but boarding was smooth anefficient. They opened the back door to the plane to allow those at the back to board near their seats. Genius! And none of the zoned-boarding mumbo-jumbo. Love Norway and Norwegian!"
Pros: "Bigger windows, better storage, and the cabin pressure meant no jet lag. Cabin attendants were great. Amazing!"
Cons: "Other passengers: I can't believe how rude people are these days. No fault of Norwegian, though!"
Pros: "We didn't even get on the plane"
Cons: "We arrived 15 minutes late because our previous flight was delayed so they wouldn't let us on the plane. They said we lost our ticket and the next flight is next week. Now Wer on the way to cologne Germany to travel to Orlando tomorrow. We had to pay a 1000 more Euros. We don't have money and we might get fired from our job. Wer very upset and we need to speak to management. Non of this was our fault."
Pros: "Nothing. They have ruined our vacation."
Cons: "They would not allow my friends onto the flight because they were delayed getting in from a connection due to weather. Our flight on Norwegian was delayed 2 hours and had open seats, so i don't know why they wouldn't give them tickets. We tried calling customer service many times and spoke to the people at the check in desks, and they were very rude and told us "too bad." My friends missed the flight and had to rebook a new flight to Europe at an extremely high cost. I will never use this airline again. This was the worst flying experience I've ever had."
Pros: "I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly."
Cons: "I liked the whole experience. I am flying Norwegian again"
Pros: "Price is Great . and the timings of the flights"
Cons: "we were waited 20 minutes standing in front of the airplane after passing the gate . do not know why . but it felt crowded non secure due to the crowded."
Cons: "Booked through kayak and picked a Norwegian flight in a 787-9 Dreamliner. Got to the airport and with zero notification whatsoever prior (I've checked my email looking for anything) and got onto a plane from a company called Wamos. I booked my flight expecting entertainment, charging points, wifi and a certain type of new comfortable plane provided by Norwegian Airlines. Not an A330 with zero entertainment , no charging points, no ambiance available in the Dreamliner planes, no wifi, was told right before boarding the entertainment would be available only with the Wamos app (pronounced Vamos so that's what I was searching for) on a quick announcement before calling my boarding group and as I asked what app it was again from the gate attendants no one had any idea what it was because they are probably Norwegian employees, not Wamos employees. I don't understand how it would be legal to be this misleading with a booking."
Cons: "Boarding did not start until 9:50am which is when we were supposed to be taking off."
Pros: "The variety of entertainment and the dreamliner"
Cons: "The strict weighing of each carry on. I heard several other passengers say they'll stop taking Norwegian because of the hassle at check-in."
Pros: "the price; one direction was on a very comfortable hour of the day; the human support when my automatic check-up was unsuccessful."
Cons: "the other direction was on a very uncomfortable hour; the automatic check-up which didn't work with my passport."
Cons: "2hours delay with no explanation. Crew not nice, couldn't get a glass of water after waiting for over 2 hours at check in and running to the plane. No movies, music, or anything. No space, not enough toilets."