We checked in and just had carry on but still had to go to the check in counter after being sent back by security.
There was no food whatsoever, even for purchase on a five hour flight. Given that Georgian airways is not a budget airline, I expected more. Online check-in process was difficult. It would not recognize reservation code or ticket number, but another page on their website for checking in worked. Another hassle was passenger information - when entering passport information, it rejected the selection without providing any useful feedback. It turns out that "passenger passport" is the right choice, and "passport" is not. And after all that, online check-in was useless as the passport control at the airport does not recognize those as valid boarding passes, and you have to check-in again at the airport.
There was no check in on the site. After the plane was disconnected from ground electricity conditioning stopped. The temperature in the plane during the flight was about 28 degrees. Crew listened the passengers with smiles but did nothing. After boarding when ground electricity was connected everything became operate. But it was too late. The interval between the rows is very small. Get ready to the flight with real low coaster.
Pros: "On time"
Cons: "No check-in by web. You dont need to arrive early"
Pros: "Schedule change and finally I didn't fly. Im pending to receive refund from the seller"
Pros: "The crew member's were really nice"
Cons: "i did not like the landing part. instead of decendong slowly, the plan was kind of falling. But the landing part was good."
Cons: "My flight from Batumi to Tbilisi by "Georgian Airways" moved from the scheduled 14:20 to 13:30 without an advanced notice and the plane left me in Batumi. I had to find an alternative transportation to get back to Tbilisi with extra cost and inconvenience. No one informed me what exactly happened and why the flight was moved one hour before the scheduled time. Reimbursement for the return flight was full but the fact of leaving me in Batumi was outrageous. I am dissatisfied by the service of "Georgian Airways" and would not recommend it to anyone"
Pros: "Very rude people fly tenant they put me between two big guys. And I couldn't breathe my heart me to go so fast so I ask to sit sit in the empty seat. And there they don't let me and scream on me and embarrassed me want to everybody I'm a big guy, I need to space and they have that many empty seats, did ask for €30 and I don't mind but the credit card machine doesn't work I tried with for credit card doesn't work. My heartbeat go up to 160 and I felt l i'm going to get my heart attacks. But they don't care they just want the money. When I ask if she wants dollars she said no. And then are the tenant she except dollars the last half an hour of the flight and let me see them all before I pay $30. That's embarrassing for this company , To let three people suffer no air condition. Please send that letter to the headquarter of the company. Appreciate this questionnaire of kayak."
Cons: "Very rude people fly tenant they put me between two big guys. And I couldn't breathe my heart me to go so fast so I ask to sit sit in the empty seat. And there they don't let me and scream on me and embarrassed me want to everybody I'm a big guy, I need to space and they have that many empty seats, did ask for €30 and I don't mind but the credit card machine doesn't work I tried with for credit card doesn't work. My heartbeat go up to 160 and I felt l i'm going to get my heart attacks. But they don't care they just want the money. When I ask if she wants dollars she said no. And then are the tenant she except dollars the last half an hour of the flight and let me see them all before I pay $30. That's embarrassing for this company , To let three people suffer no air condition. Please send that letter to the headquarter of the company. Appreciate this questionnaire of kayak."
Pros: "Good schedule. On time"
Cons: "Luggage is 20k which needed to pay more on extra."
Pros: "There is some confusion. Formaly it is Armenia Aircompany and it is not a joint flight, but in the ticket system it was mentioned as Georgian airways flight."
the airplane was new and nice. the crew and the food was so so
Pros: "The entertainment and that’s it"
Cons: "The flight was late for an hour and it’s not the first time with el al"
Pros: "Service is good and landing on time."
Cons: "BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!"
Cons: "Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection."
Pros: "The food"
Cons: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Pros: "The service, cleans and crew was great. The food and beverage was very good. The sits are comfortable."
Cons: "The time between flights was too long which. made the overall experience less attractive."
Pros: "Upgraded to business-quantum difference from economy!!! Won’t ever fly economy with El Al but will in business class"
Cons: "All good"
Pros: "Flights were on time."
Cons: "Couldn't access the website to add luggage. Couldn't choose seat on check-in - even though I strongly prefer aisle (and my frequent flyer preferences show this) I was assigned a window seat on the way back and couldn't change it. Seats are very cramped. When the person in front of me reclined I coul"
Pros: "crew always gives a feeling of getting home price was good"
Cons: "seems like an old airplane (quite consistent with previous flights :( that might be the reason for taking off about 90 later? - overhead light did not work ("yes we already know about it") - entertainment set did not work properly - food is very mediocre and the same (i don't care that much about it if other things worked well.)"
Cons: "Storage is too small for trolley or even a computer bagpack"
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Cons: "On line check in, less queues in the check in process"
Pros: "Everything. The staff was amazing, there was so much room on the plane, it was perfect!"
Cons: "I wish the captain translated to English also"
Pros: "Boarding on time. Clean toilet"
Cons: "Bad service Not even giving water when I ask Seat not comfortable"
Cons: "Hello, After I ordered this flight it was canceled by Israir airlines. I was ordering with another company (TK), and I thought that’s my order with Kayak canceled. A few days before the schedule the flights back and my company made a new reservation for me. When I got to airport i understood that I have two reservations, which it’s mean that we payed twice. I don’t know if you can do something about it, but I expect that you will make an effort to give me my money back. Thanks, Itzhak Ashkenazi"
Cons: "No food served unless u buy. No papers were given for visa so had to wait longer at airpirt after landibg."
Pros: "Nothing special"
Cons: "After the purchase via Kayak I found that the Israir site sell that flight fir $100 less. I consider it a fraud. While chat with Kayak (actually, Priceless) staff was easy, communication withIsrair was terrible. Until the check-in in the airport I didn't know whether the price includes sending a checked bag. Nobody was able to tell me this. Moreover, Priceless representative triet to convince me that the price doesn't include checked bag, while it did. So, I would find myself traveling with carry-on only, and that's unjustified. There is no possibility to do onlibe check-in."
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
Pros: "New aircraft, had a VOD service in your own device, also optional paid WiFi. We were offered water during the flight. The price was good and everything went smooth."
Cons: "Security in PRG airport is done at the gate - after the duty free shops, so there's no way to go back. No toilet or water fountain at the gate area after security - only a vending machine is available and benches. You can bring liquids bought in the duty free shops only if you ask at the cashier to get it packed in a special bag. That's probably not the airlines fault, but it is something to note when departing from PRG. The check in process is also very slow, that is due to Israeli security questioning, the line gets all around the terminal."
Cons: "It was a terrible flight in most of the citiries"
Pros: "The crew was amazing and flight was comfortable. Leg room fine. They turned off lights so we could sleep."
Cons: "Seats could use a bit more padding."
Cons: "Arkia changed there flight hour and no one updated me. I almost missed the flight. It was messed"
Pros: "The crew was nice It was ok for a short flight"
Cons: "There was a big delay and the airport boards weren’t updated The plan is small"
Cons: "There was a delay in flying The service was terrible And the airplane is old and uncomfortable. The flight attendants did not relate and really gave the feeling unpleasant"
Pros: "short flight"
Cons: "delay in tack off of 3 hrs without air conditioner and food"
Cons: "Arkia replaced and sold the flight to other company . Seats were very very uncomfortable. the service was bad . boarding took lots of time ."