Bulgaria Air should stop using buses for boarding if possible. It is very inconvenient and delays the departure
Easy check in. Hot snack with wine if desired. Then chocolate, tea or coffee. Altogether excellent.
Seats are quite small, but due to the plane being empty we were aloud to switch seats to have more room
The water was handed out as we were entering the plane, instead of when we are set down and our hands are free of luggage. There was absolutely no food offered from Sofia to London, except a low quality chocolate, which was not delicious. The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
NOTE: this flight is operated by TAROM It’s good, but the in flight entertainment wasn’t working
The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.
I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.
The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
Did not expect too much, but an initiative to serve a small water bottle without asking for it would be appreciated. A small snack pack would be very nice too. Coffe any one?. Yes - you'll get an over heated chicken sandwich as the on board meal. Sorry - nothing to write home about.
The seats were not very comfortable and very close together.
I canceled the flight but not wizz nor kayak replied to my messages. Worst experience from both
Everything was streamlined. Timely take off. Early landing. Great flight
Timely departures and arrivals. The seat was slightly forward leaning which made it uncomfortable
There were not enough staff and signage to direct people to Wizz Priority lanes for check-in and boarding. It didn't feel like we were Wizz Priority holders.
Had to pay £45 to check in at the airport because I didn't check-in online at least 3 hours prior... and it wasn't mentioned on the booking / App (online check-in is only marked as "included service"). Upon landing, captain failed to land the first attempt and had to take off again for an re-attempt. Overall mid experience, would definitely pay a bit more at first to avoid this again.
Boarding was fine, crew professional but not very friendly. Seats are very tight & uncomfortable. 1h delay due to crew change and mechanical issues - no communication whats going on.
All in all is not bad, but the boarding by walking outside in the airport airplanes area in the wind and rain to go up the stairs to board the plane that’s too much inconvenient. Hopefully that will change and we use the normal gates at the airport to board the plane! Thank you!
Wizz is the worst airline in the world, The firm behavior is similar to the Italian mafia, For booking, check in at the desk and not on line that charge 48euro each, the truly that was included in the confirmation is only half way the continuous flight after the connection is not included although ordered together as on flight with one stop,(no direct flight), they asked for another 58euro each, unbelievable behavior of the staff, actually you feel threatened by them, as I said Italian mafia. Last time ever in my life. Keep out of this airline and enjoy your vacation.
The flight was 1.30 hour late because of the Police checking 4 passengers. This was not Ryanair fault but was quite ennoying.
A no frills flight wet leased from Czech Smartwings on behalf of Israir. Comfortable seats, polite crew and non existent food and entertainment services. I had and entire row to myself and slept throughout the flight. I loved it.
Everything is good but there was no snacks, they only gave us water without any snacks, check-in online also didn’t work, we had to check-in in the airport
The crow was amazing It was an example of low cost flight.
Online booking is poor. Flight crew are excellent. Would use them again.
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Awful. Got charged full price for bags at the airport because there is no way to pay in advance even though it says you can. Plane wasn’t loaded with enough paper cups for the whole flight to even have water.
From New York to Tel Aviv, the flight was horrible unfortunately we were delayed standing in the aircraft for four hours, when we got off Tel Aviv, the belt was broken and we had to wait additional two hours for our suitcases. Finally, when I received my suitcases one of them was broken and when I got home the entire content all of my clothes and gifts were soaked in water, since they broke my suitcase and due to the fact that the suitcase was outside in the rain, I tried to contact arkia, but couldn’t get in touch. Also my suitcases was returned however they made me pay additional 100 shekel for a replacement and the suitcase that they broke was much more expensive than the one they replaced overall the experience from JFK to Tel Aviv was horrible, not comfortable by all means and to top it all up all of my gifts and content was soaked. I had to dry clean all of it.
As a low-cost flight, I understood that not all amenities would be included. However, booking through a Kayak agent rather than directly with the airline created significant issues. We were unable to add checked bags in advance and had to pay $140 per bag at check-in. We also couldn't select seats and were assigned to the last row. Most frustratingly, there was no customer support available—neither Arkia (who didn't answer phone calls or emails) nor AirfareAssist (who also didn't respond to emails) could help resolve these issues. Once aboard, the flight experience met expectations for a low-cost carrier. No complaints there. Recommendation: Book directly with the airline to avoid these third-party booking complications.
The flight was 3 hours late. No notice in advance. The plane was not clean.
I wasn’t registered for the Flight Took them long time to approve Thanks god, the flight wasn’t full. After they approved to let me fly, they fight with me about luggage ( I paid in advance for 2) It was a nightmare The airplane was very dirty and I was very disappointed I will never fly with Arkia
This airline is known for shifting flights timetable, cancelling them altogether and overall you feel that you are in a charter flight (oh they do that too quite often). Rates aren't so cheap to make up for the overall experience so it is advised to mind the alternatives before booking.
The flight was cancelled. I'm still waiting for a refund from the agent from which I made the order on Kayak app
Crew was super nice, boarding was fast (all trolleys were asked to be checked in), no entertainment at all, food - well, better if one brings ones own, and, surprisingly, they kept the schedule. This time around - 2 thumbs up.
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
