Cons: "No hard liquor. Only wine"
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Cons: "More space and larger selection of movies and shows."
Pros: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
Cons: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
Pros: "The food"
Cons: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Pros: "Crew, service, clean. Free wifi."
Cons: "Nothing . Perfect flight."
Pros: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Cons: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Pros: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
Cons: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
Pros: "Nothing to get imprese"
Cons: "Good attention, standard flight"
Pros: "Comfort Crew was nice"
Cons: "Food bad taste Small tv screens Bad quality"
Cons: "Delay, food, entertainment"
Pros: "Not much."
Cons: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Cons: "Storage is too small for trolley or even a computer bagpack"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"
Pros: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
Pros: "the part I liked was that the plane didn't crash."
Cons: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Pros: "Staff was great!"
Cons: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Cons: "To small plan"
Cons: "CHECK IN TOOK VERY LONG TIME"
Cons: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
Pros: "The food was good and the crew on board was pretty good."
Cons: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
Pros: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
Cons: "That the passengers left such a mess and I felt sad, over all a great fought."
Pros: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Cons: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
Pros: "The crew"
Cons: "The seats"
Pros: "Nice service"
Cons: "Dinner was a sandwich"
Pros: "Nothing was particularly good."
Cons: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
Pros: "Entertainment system did not work at my seats on both legs on my round flight."
Pros: "The flifht was not fully booked which obviously had a positive impact on crew and service"
Pros: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
Pros: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
Cons: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
Pros: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
Pros: "the crew were trying to do a good job."
Cons: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
Cons: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
Cons: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Cons: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
Cons: "Everything. Especially that kayak haven't mention for one time that the flight include nothing. I had to pay 400$ More than the price showed me on kayak website. In addition, you realize it on the moment you doing check in. I mean 24 hours before the flight. I'm ordering from kayak everyone of my trips, and this one was definitely the last time. Including El Al which is the shitty company I ever flight with. BE AWARE!!!!!!"
Pros: "Very bad pre flight service...it took us 5 hours to get their service department on the phone...as it turns out...me and my husband didnt get a sit next to eachother because picking sits in el al flights is now cost extra 10$ per passanger!! At the end we were sitted togther and even been upgreated..but boy..what a bad expiriance !!! And i expect the flight back will be a strugle too..."
Cons: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
Cons: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
Cons: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
Pros: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
Cons: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
Pros: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
Cons: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
Pros: "The stewardess were very sweet and tried to get it working for us"
Cons: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
Pros: "Nothing in particular"
Cons: "Flight was late. Old aircraft. Very little space between the seats."
Cons: "Was late to leave- late to arrive- slow boarding- no explanation from crew Ppl moved all around- loud drunk ppl- crew don't keep order- poorly managed."
It was delayed for borderline and flying
I was not boarded because i was positive on my pcr test
Too many hours of delay ( 4)
Pros: "Crew were very professional"
Cons: "The seats"
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Cons: "Weirds sounds near first rows -- like compressor working or something"
Pros: "We landed"
Cons: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Space between the seats."
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The air hosts and hostesses were very polite and courteous."
Cons: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pros: "We got to our destination."
Cons: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Cons: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Cons: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Cons: "Long wait in line to get on the airplane, No bathroom availability!"
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Flight delayed 1.5 hrs, yet nothing was mentioned about it on Ryanair app where all the flight info should have been, boarding wasn’t even announced in the airport, had to miss the bus and spend the night in the airport because of this delay, yet got no apologies from Ryanair
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
Pros: "No organisation at boarding. Allocated back seats.. Pokey"
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Cons: "Big delay uncomfortable plane"
Pros: "I liked that the flight was short."
Cons: "I didn't like that the flight attendants were wearing their badges flipped back so you can't see their names. In need that may be important."
Pros: "Nothing. This was the worst experience ever"
Cons: "This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination."
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "getting off"
Cons: "filthy plane, confused staff, cattle truck class. I bet people got comfier rides to aushvits. if only there were national carrier flying my route"
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Pros: "It was cheap, so, I won't complain."
Cons: "It was cheap, so, I won't complain."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Cons: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Pros: "Humor of the pilot"
Cons: "One hour delay, which we had to be in the plane, and was VERY hot inside, like 35C+ and more. Total inappropriate. Noise from passengers. Tight places between seats in front of me and me. Tight places on seats between me and next passenger next to me. FastTrack was not so fast, didn't felt it is something special and priority for me and my wife. Had to wait with the rest of the passengers."
Pros: "The price"
Cons: "The seats"
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "best food and drinks best clubs"
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Pros: "Fast accurate on time and proffesional"
Cons: "Late , expensive, loud, no leg room seat do not tilt !"
Pros: "departure time"
Cons: "no water to drink"
Pros: "Attentive crew and departed on time."
Cons: "The seat was not the most comfortable (of course) and the 10EUR meal I bought was not good either."
Cons: "Our flight was significantly delayed and we as passengers received zero communication about time of delay and when we were expecting to depart. The lack of communication was frustrating"
Pros: "The ticket was cheap and to an airport that had easy access to public transportation."
Cons: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."
Cons: "The plane was faulty so we had to change aircrafts and ended up leaving 2.5hours later than scheduled"
Pros: "I liked the staff, the plane..."
Cons: "It would be nice to know in advance if the airport accepts mobile boarding ticket."
Pros: "They are taking 50 euro for only one bag while check in !!!!!!!!! Which is makes my angry ..... I bought the ticket cheap but I'm not statisfy with there service . I felt bad ideas about this company ."
Cons: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Pros: "Awesome staff. Was upgraded to comfort seating for free"
Pros: "The woman who checked me in was slow and rude"
Cons: "Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children"
Pros: "loved the atitude of the crew, the plan is relatively new but 4not enough place even to move"
Pros: "The food"
Cons: "Lost my bag"
Pros: "Everything was fast."
Cons: "Had to pay for just a basic cup of juice. No snack provided."
Pros: "Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us."
Pros: "Super friendly staff. Free water (You can't take that for granted these days...). Comfortable plane"
Cons: "Zakynthos airport had us wait 30 minutes for clearance... Not SmartWings' fault of course. Let's call it "Greek time""
Cons: "hidden baggage fees suck!!! Was not stated on purchase!!!"
Cons: "30 min late no a/c"
Cons: "no legs room delay at bording delay to get to Praha"
Cons: "Flight was late ~ 1h"
Pros: "Nice crew and new airplane"
Cons: "Three hours delay, and no explanation given at all."
Cons: "The plane was late by over an hour, and no one even bothered to update us about the current flight status... We just waited untill an hour later, we got word about what was going on"
Cons: "Boarding (3 different flights together) took almost 2 hours. I could not do early check in on line due to website either not recoginzing my details on the way to Prague or not coming up (404) on my way back. thank you for asking"
Pros: "Daily flight"
Cons: "No service at all, feels like low cost"
Pros: "The crew were nice and helpful. The plain was new."
Cons: "I know it's a low cost. I know it shouldn't be so comfterable, but there is not even enough space for your legs.."
Pros: "That we finally arrived"
Cons: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Cons: "I didn't like the flight at all The plain is very small we are big people and they put us in the row that we can't recline our seats we where very uncomfortable all the way we couldn't move That plain was an old one and didn't have any appliances ."
Cons: "The crew were not nice... talked to us in a Horrible way. There weren't any blankets"
Cons: "Leg room is very small, unusual for 737. Highly not comfortable"
Cons: "The two fat smelly ladies next to me."
Pros: "The flight was quiet and peaceful."
Cons: "There was no room for my legs ( a 1.78 cm tall guy), and if you are taller than that you will not be able to sit comfortably at all!"
Cons: "We missed our flight after it was delayed because the screens with the flight information did not update after we were told it was delayed and to pay attention to the screens! The screen never said boarding it went straight from gate open to gate closed! The service at the airport was terrible and they were all very rude!"
Pros: "The plane was new, we were sat in the exit seats, so had ample leg space (though the seats did not lean back because of that). The crew was polite and efficient."
Cons: "The check-in process was very lengthy. I think a lot of it was because of the passengers, but probably the ground crew could have been more efficient."
Pros: "I was able to choose my seat without any additional fees. Crew was super professional."
Pros: "Crew was polite and kind."
Cons: "Delay of flight by 1hr. No entertainment. No free food and food purchased also not good."
Cons: "The announcement finally boarding, then when everyone was waiting they delayed the flight. They gave one half a cup of water and when I asked for more I was told that I would have to purchase it. they offered nothing no snacks no entertainment uncomfortable seats only 5 kilo carry on and 15 checked luggage. Even though on the Czech air website site it allowed for 23k.I hope never to take that flight again, it wasn't even cheaper."
Cons: "We had issues after take off which scared the whole plane and had us looking at one another in worry. Then had engine issues again when descending that were absolutely terrifying the whole plane was yelling and crying, very trematic. I have flown 100's of times and have never in my life experienced something like this. The landing itself was also horrible as we just basically smacked the ground. If you can fly a different airline do so! I think quite possibly these aircrafts are over due to be retired and the company does not maintain the safety of them."
Pros: "The crew was OK."
Cons: "Don't let it fool you. SmartWings is a low-coster, although you pay a full price of the CZ Airlines. No food. A glass of water is 2EUR. No service whatsoever. The smallest legroom I ever had. The flight was delayed by an hour and a half with no explanation. And the best part - you're only allowed to check 15kgs of luggage, although you paid a full price for CZ airlines, which allows 23!"
Pros: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Cons: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Cons: "Delay, lost my connection, they lost my luggage"
Cons: "The boarding was really slow, there was no entertainment or any service during the flight."
Pros: "Because of a delay in the first flight, we thought that we will miss our connection, but a Smart Wings agent was waiting for us, took us to a quick exit from the plane, gave us the boarding cards, and drove us to get on time to the next plane. We were stunned! we never got such good treatment"
Cons: "It may be was not the company fault, but the security check was very long and hypercritical"
Cons: "It is very confusing that you can nto do the check in before the flight or to do it through different company and with code number wich you even do not have! and anyway it did not work! so thepassenger doesn't know about his terminal or check in before the flight! another thing - last call they did exactly in the same time of opening the gate - there is no reason for making your passengers nervous and pissed before the flght some of the flight crew weren't too polite... there is no place for passenger on his seat if passenger in front of him puts his seat down. I am flying pretty often. I also had few flights with smart wings and I never experienced this uncomfortable flight."
Cons: "They broke my €1000 baby stroller"
Cons: "The Flight late 3 shouts. There is no food. The sits were so close."
Pros: "Everyone on staff was really nice and efficient. They have really limited cabin luggage rules, but allow a free checked bag, so that's pretty great."
Cons: "All food/beverage is for purchase, even water. The check in process was a bit lengthy too, maybe could be made more efficient."
Cons: "Flight was delayed. There was no communication of the fact it was delayed or for how long. Once boarding was completed, 1 hour late, we sat in the plane for a further 30 minutes without any communication of the cause of the delay or when we were going to leave. In fact, when the flight actually pulled back from the gate, several people were standing, or in the rest room, having given up on the flight actually departing. Once on the plane, the cabin service was so slow that they were only to serve the first 20 rows before they had to pack up because the plane was about to land. An airline to avoid ..."
Cons: "Spent your and a half in line for check in. Put us in the last sit, was verry verry crowded. No food or drinks. No entertainment."
Cons: "The air craft was extemlly uncomfortable (in my way to Praha). In both ways we recieved nothing, even not a glass of water. Aircraft takeoff was in both sides with a delay."
Pros: "The staff was polite."
Cons: "The delay in boarding. The unexplained delay in takeoff. They do not share information with passengers at all!!! Very low quality cold cheese sandwich. Only cheese sandwich to choose from despite the menu. Room temperature Cola zero. Unable to do webchekin? why? This company flies so much..why there is no online check in????! why? The leg room is extremely poor. Everything squeezed. The last seats near at the end of te aircraft are 90 degrees straight!! more than 90...they actually lean forward a bit...I sat there! is hould know impossilbe! I'm sorry...i have to put this company to my black list..."
Pros: "Absolutely nothing."
Cons: "Original departure time: 20h Effective: 23h Because of this unbelieveble delay, I lost my bus to Piccadily and got stuck at the airport to get a train. Result: I was supposed to arrive at the hostel 22h quietly but arrived 4am in the morning. Company Explanation: plane in Madrid. Did they not know that people had bought the ticket and waited in Prague? Where is their responsibility? 110 kc not account for it"
Cons: "The boarding to the plane was 40 minuets late, the plane was crowded and small, there was no food and no entertainment what so ever."
Cons: "It took me 17 hours to get from Israel to Warsaw!!!"