Daily cleaning, installation of cabin HEPA filters on flights from Tel Aviv to Brussels
Brussels Airlines and EL AL have all waived their change and cancellation fees on flights from Tel Aviv to Brussels. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "The seats very tightly spaced and did not reclnine"
Cons: "The flights war 2 hours late and the boarding was totally disorganized."
Pros: "Fast and on time easy check in and kind stuff"
Cons: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Pros: "crew was great and flight was on time"
Pros: "Everything went well."
Cons: "The food."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Pros: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Cons: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Cons: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Pros: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Pros: "The space for the legs"
Pros: "Friendly crew, clean and comfortable plane"
Pros: "Very punctual and easy. Very friendly crew."
Cons: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Pros: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Cons: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
Cons: "Flight was late two hours..."
Cons: "I booked for baggage through kayak and had to pay again. What a scam"
Pros: "The flight was ok , even though it was delayed 40 minutes"
Cons: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
Pros: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Cons: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Pros: "Very good company Nice staff"
Cons: "The main problem is that when I bought the ticket, it wasn't clear luggage wasn't included but only carry on items. I had to pay extra. It was a surprise. I assumed that 1 small suitcase was included."
Pros: "The staff was polite."
Cons: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Cons: "5 hours delay"
Cons: "THe food"
Pros: "Flights were on time."
Cons: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
Pros: "No complaints!!"
Cons: "not enough leg room"
Pros: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Cons: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Pros: "They charge us 40 ero each for bagage. Mabe it was my foult thst i didnt notice that the air price not include bage. Smal wotld u know I thing it is not fair"
Pros: "Plane was clean and there was enough room"
Cons: "The boarding gate on the ticket was wrong - twice."
Cons: "no words to describe how bad it was - the main problem was the operated company at Israel"
Pros: "efficiency and a sense of a smile from the ground staff"
Cons: "the fully booked plane."
Cons: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Pros: "Good flight overall. It was nice to receive drinks."
Cons: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Cons: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Pros: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Pros: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
Cons: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."
Pros: "Quick. Clean plane"
Cons: "Boarding a bit long but still fine"
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Cons: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
Pros: "Fast, clean, gracious."
Pros: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Cons: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Pros: "Good service"
Cons: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
Pros: "Very comfortable"
Cons: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Pros: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."
Cons: "Waiting area was very crowded. The flight was delayed."
Cons: "I did not know that I will have to pay for lagged 45$"
Cons: "The suitcase did not zrrive"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Pros: "The crew was good and the seats were fine."
Cons: "It was a short flight but it would have been nice to have a glass of water."
Pros: "uncomfortable seats, narrow space"
Cons: "If the plane had some wifi, better food,"
Pros: "Seat small. No air flow control for seat."
Cons: "Need more than 2 beverage services in 10 hour flight."
Cons: "Mucho frío y baños muy sucios."
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags."
Cons: "Toilets were REALLY dirty"
Pros: "Arriving ahead of time"
Cons: "Too hot in the plane"
Pros: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Cons: "A bit more space for placing magazines etc would be welcome"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Pros: "The crew was amazing.The seats weren't bad but not super comfortable."
Cons: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Pros: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Cons: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Cons: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Cons: "Delays an chaos"
Pros: "Finally arriving in Spain."
Cons: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Cons: "I can’t rate it is it left without us"
Cons: "Short flight so no type of entertainment or drink/food service."
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Cons: "No WiFi on a 10 hour flight!"
Cons: "Krew. Comfort srat . Space."
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "Great and on time"
Cons: "Nothing all good"
Cons: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Cons: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"
Pros: "Seats were too crowded. No leg room."
Cons: "Flight from Iberia, operated by AA and finaly no flight!!!!!"
Pros: "The plane arrived safely, it will get you where you want to go."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "Entertainment choices were ok."
Cons: "no leg room."
Cons: "Puse un reclamo pues me cobraron 150€ por un perrito de soporte médico y no me han respondido al respecto."
Cons: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Pros: "Good movie selection"
Cons: "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
Cons: "Food was just ok"
Pros: "Perfectly orchestrated flight with excellent customer service. The rhythm of the crew members was fun to watch."
Pros: "great service and nice flight. great pilots and safe trip."
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "I felt rushed when eating. There was not enough time to eat when they were coming to offer more bread and coffee. They were in a hurry to pick up. Food was short"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Cons: "Food Bording Confort"
Cons: "I missed my flight because my previous flight was delayed 2.5 hrs"
Cons: "One hour delay"
Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Pros: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Cons: "I liked everything"
Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Cons: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"
Pros: "company gave out free drinks and snacks"
Cons: "They change the fly departing time with 12 hours before I was flying"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "Every thing."
Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."
Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"
Cons: "I had to make my own way home from Manchester.. plane diverted due weather."
Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."
Pros: "Leg room and reclining"
Pros: "On time , crew good... no complaints"
Pros: "free breakfast great staff"
Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"
Cons: "Space to sit, especially when seated in the middle"
Pros: "comfy seats and a breakfast thrown in !"
Cons: "not much"
Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"
Pros: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pros: "Staff on board was friendly"
Cons: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pros: "The crew is very good"
Pros: "Seemed like a technical problem. The pilot wouldn't give up any information."
Cons: "Small seats with little legroom"
Pros: "Smooth travel"
Cons: "I can’t think of anything"
Cons: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
Pros: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Cons: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Cons: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
Cons: "Aucun membre n’a pu répondre en français alors qu’on atterrit quand même à Bruxelles."
Pros: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Pros: "The flight went out in time, and the suitcases arrived quickly"
Cons: "The plane was very crowded"
Cons: "The food"
Cons: "There was charge for a checked bag which I thought on booking was included"
Pros: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Cons: "Not many toilets serving the back of the plane."
Cons: "Air Europa is the worst company in the world."
Cons: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Pros: "the plane was modern."
Cons: "They charge you 3 euro for water! Really?! You can’t give it to us for free. Lame"
Pros: "Good seating space."
Cons: "Food & drinks are expensive, but we brought our own."
Pros: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Cons: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
Pros: "Ahead of schedule out and inbound."
Cons: "Paid for wifi didn't work for me."
Pros: "Price paid"
Cons: "Food and drink options were mediocre. Also limited entertainment options..."
Pros: "Excelente vuelo"
Pros: "Modern airplane with proper space between seats"
Cons: "Too many babies that were crying all flight"
Pros: "Great flight on business class"
Cons: "No screens. On planes. Food too little."
Cons: "Food was ok"
Cons: "The food was terrible."
Cons: "Food very bad, long delay, reading lamp did not work, waiting time at landing, bad airline ... not recommended"
Pros: "Excelent !"
Cons: "I had the worst experience I have ever had. Very unhappy, please contact me directly."
Pros: "Good entertainment and comfort seats"
Pros: "Great plane"
Cons: "Slow baggage delivery in Barajas"
Pros: "Smooth, quiet overnight flight with few interruptions."
Cons: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."
Cons: "Charged 60 dollars for one suitcase they said they announced in the internet the day before. No email or any other notification. belt sign during the all flight for turbulences that neVer existed No food or water because of the sign No entertainment"
Pros: "Almost nothing"
Cons: "No entertainment per Seat, Small seats and the crew was terrible and not polite"
Pros: "Flight quick and uncomplicated."
Cons: "Boarding chaotic. No food or entertainment involved."
Pros: "Short flight"
Cons: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Pros: "Well maintained aircraft"
Cons: "Crowded seats"
Cons: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
Pros: "Shorter flight"
Cons: "No water offered"
Cons: "We board to the plane via a bus. we were at the bus waiting to go to the plane for more than 10 minutes. A bit long, specially if you have been travelling already for a long time....like me (I was coming from Miami).The bus is not too comfortable....you have to stay still on your feet with a lot of people"
Pros: "La puntualialidad y amabilidad"
Cons: "En verdad todo estuvo muy bien"
Pros: "The staff is very helpful and the food is very good."
Pros: "I'm six feet tall with long legs and I was actually comfortable for the flight. It was nice for a change."
Cons: "It was a connecting flight for a lot of people but the crew didn't say where to go for connections. I know that's not really their job, but many people (ourselves included) were running through the airport to first find then travel to our connections. A simple "go right for connections" could have sufficed because in a very un-airport-like move, there were no signs about connections, just gates, and our boarding pass for the connection said Gate ABC--which meant it was either Gate A (60 options), Gate B (60 options), or Gate C (60 options) and Gate A was slightly left and the other two were about a 30 minute run/walk. We had 45 minutes between flights, which we thought was reasonable, but we spent 15 of them trying to figure out where to go and asking airport employees who said follow the gate number and when we showed them Gate ABC, became confused because there was no gate number."
Cons: "Airlines provides no customer support. Do not take it. You have been warned. If you need any changes or any cancellations the policies are extremely unfair. Complete garbage."
Pros: "787 was nice. Individual Tv with movies was nice"
Cons: "Plane left 2 hours late and the information why was sporadic. Food below average"
Pros: "Left on time"
Cons: "Air Europa is using an old plane for the MAD-SJU route. It's a flight over 8 hours long. The entertainment screens are overhead, seats not so great."
Cons: "Have to pay if you want a juice or coffee. In order to aboard to plane you have to take a bus first and drop to you at front of airplane taking a lot of time in order to aboard."
Pros: "The airplane was amazing brand new!"
Cons: "The crew was ok, I wanted to give her a glass of water I didn't want to drink and she refused and told me I had to wait because she was busy... Then she never came back, so I had to drink it anyways to avoid it from splashing my neighbor. Another crew member was kind enough to bring me chamomille because I wasn't feeling ok so some crew members were really nice others really dissapointing"
Pros: "The flight was quite full I was told when I asked for a window seat. They said the only seat available was an exit row seat which would cost me $65 more. I wasn't happy about that & asked the manager if there was anything he could do for me. In the end I ended up paying the extra to guarantee my seat. Then at the gate my name was called and I was given a complete upgrade to business class at no extra charge. It was great! And I actually got some sleep on the flight. Thank you Air Europa"
Pros: "The price, the professional touch down upon landing."
Cons: "Too long time to clear the table during that time, my neighbor had to go to the toilet so we needed to work on it The flight attendant deliberately delayed my request for water until she was making the beverages round to all.."
Cons: "I didnt like that we had to take a bus to the airplane. There wasn't enough leg room. The snacks were very cheap and we weren't given our own cans for drinks."
Pros: "The seat was terrible"
Cons: "If I had gotten my luggage at the end of the flight"
Pros: "Smooth flying so got some sleep"
Cons: "Clearer back-to-front boarding process"
Pros: "service and timing were great"
Cons: "Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy"
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Cons: "Water could have been served complementary"
Pros: "The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us."
Cons: "Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help."
Pros: "cheap ticket"
Cons: "lack of service, very unfriendly stewardess"
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "Arrived ahead of time"
Cons: "Not business treatment, the boarding que, the seats, the food"
Pros: "comfortable leg space"
Cons: "Choice of food was very limited as they were missing the food in catalog."
Cons: "Seat and cabin temperature was very uncomfortable."
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Pros: "Excellent service. Friendly staff."
Pros: "We loved the movie."
Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Pros: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Cons: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Pros: "The only thing I liked was that I landed safely in Brussels."
Cons: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Cons: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Pros: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Pros: "Clean and somewhat comfortable"
Cons: "Over 2 hour delay"
Pros: "The team was nice, the flight took off on time and arrived a few minutes early"
Cons: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Cons: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Cons: "4 hour delay"
Pros: "The seats in the plane were amazing. Maybe older but better than the new ones."
Cons: "No infotainment screen"
Pros: "all was good"
Pros: "Best business class for travel to and from Europe."
Pros: "Your airline 100% better then Air Canada."
Pros: "Did not like airline so much."
Cons: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
Cons: "Seats had no cushioning on bottom or back"
Cons: "Baggage handling"
Cons: "No water/fluid offered -- everything was pay-to-play."
Cons: "All of it. Missed an event because of their delay. An event I paid for."
Cons: "Required to pay even for a soft drink or juice."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"
Pros: "We don't know. Ask our suitcases. They arrived in Venice and we were in Athens."
Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Pros: "Very old planes No entertainment Very nice stewardess"
Pros: "I eventually got home"
Cons: "I didn't get to sleep as I had to spend hours booking a new flight."
Cons: "I felt that the crew was unfriendly and saw each request as a burden."
Pros: "- help to reach Liege airport (due to Brussels Attacks) - no drop in the level of service even they were not on home turf"
Cons: "- confusing during check in - no good coordination of busses back to Brussels"
Pros: "very friendly crew. great landing in very windy condition"
Cons: "bad seat"
Pros: "Even though i bought my ticket to Newark by mistake. I was possitively surprise by all the acomadation there"
Cons: "The entretien system wasn t fonctionning well and the personnal had to rebooted so many time it was impossible to actually watch any thing"
Airlines flying from Tel Aviv to Brussels have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tel Aviv to Brussels
Masks required on board, masks provided on flights from Tel Aviv to Brussels
Social distancing seating
Middle seats unavailable to book on flights from Tel Aviv to Brussels
Testing for antibodies, testing for symptoms for flights from Tel Aviv to Brussels
Waiving of change fees. Search flexible flights from Tel Aviv to Brussels