Crew was great, service was good, flight went well. Originally, the flight was advertised with WiFi… including during check in… and nada.
Departing from the Parikia apport on Paros was chaos. It is a 3rd world airport, and my home has more square footage. Olympic Air has several instances where there are less than two hours between flights leaving Paros. Further, there are two airlines at the airport, so airport resources are limited. With only one check in desk for each airline, the folks who are getting on the earlier flight are the only people who are able to check in. So, don't get there too early to check in. Also, the airport waiting area, after you go through security only holds about 1/2 of a plane's worth of people. So, the security line also has the same restrictions as the check in desks. Depending upon what time you get there, two queues will extend into the entry road. If your plan departs within the hour, go up to the front of the building and check to see which flight they are checking in or running through security.
Not good, the seat was broken and the middle seat table was not lowering, no option on the food, despite the business class wasn’t full. In the menu offered they had fish or chicken, no chicken available when was my turn (seating in raw 2!)
it was hard to find the check in at the airport no signs food was average
Lost my bagage on the first leg of our trip. Not even on the transfer but on the first flight they didnt put our bagage
When a flight has a delay of about an hour it is customary to announce the passengers
Boarding in BCN was really poorly managed. No communication from airline staff and no signs as to what groups line up where. It was just guessing. There were delays that were also not communicated so everybody was standing in line for almost an hour.
Very bad experience during the boarding, the Aegean employees were very rude, and impatient with the passengers
Our flight was canceled after we paid in full and began making further plans. we were refunded only around75% of what we paid! I strongly recommend against ordering Aegaen Airlines!
2 hours delay on the plane causing is to miss our connection
The seat was paid for but given for some different person .
The seats are very narrow. Communication regarding bids for better seating could be better
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
The flight was very bad, the food and the staff was very rude. My last time with them
The staff was good. Very friendly and respectful. The airline not so much. They aren't very informative at all.
The worst experience ever! They never told me I had to transfer my ticket at the ticket transfer counter. They moved me to a flight leaving the next day, which was also heavily delayed. The staff at the airport were rude and not helpfull. I'll never travel with this airline again and will not recommend it
Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.
Accommodate the passangers at the gates. They only allow groups 1-3 to sit near/at the gate. We had to wait 3 HRs an had to look for a seat far away from the gate. Other than that was like other Airports.
Very limited legroom in a 10 hour flight.very old plane.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
Despite the booked seats in front of the land we were moved to the back of the plane even first like 8 lines were totally without pasangers. When I tried to sit on empty seat flight attendant asked me to go to my dedicated seat in the fully crowded back of the plane. She was not able to explain why. Food was very poor on flight LAX - VIE.
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
My luggage was lost and I did not receive any compensation
The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.
Luggage delayed and delivers 24 hours later … broken. No resolution… no response. We don’t have a suitcase for the rest of our 2 week trip
It was great like always had all my 3 luggage and I got to my destination safely
Everything was better but france airlines more better than them
Good leg room for people of all sizes. Pleasent crew.
WE didint profit of food , but for the other think all was good
Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
Flying business class but the experience is of economy class
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
It was very good, good food good stuff, The toilets were a little stinky.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.
Regular 3 across coach seats in “business” just empty middle seat
The boarding was a mess; I'm unclear why they can't organize it by boarding number.
Seating 4 hours without the possibility to recline the chair was very bad
Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!
