You need to be able to manage your employees effectively instead of letting them call the shots. Priority should be given to the convenience and interests of the customers—whom you simply couldn't care less about.
The crew members; the service, the food, everything was good. The check in process was terrible because I couldn't choose my seat. It made my waiting too long at the airport in Tel Aviv and at the end U've got the middle seat even though it was promised to me to give me the aisle seat. Each company gives the option to choose free seats during check in. I didn't have this option
NOTE: this flight is operated by TAROM It’s good, but the in flight entertainment wasn’t working
The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.
I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.
The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
I have flown with LOT several times and regret it every time; however, they are the only airline that offers the direct flights I need. Boarding was awful. I was alone with 3 children, including an infant, and we were forced to stand in buses packed like sardines. Then, for such a large flight, there was not even a gangway. I was expected to carry a baby, a carseat, and luggage by myself up the dangerous steps into the plane while the crew RUSHED me. The crew was very curt, cold, and inattentive. No one offered any assistance or sympathy to me alone with kids. There was no ventilation or AC in the plane.
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
The seats are small and the movie selection was disappointing. However, the food was excellent and the cabin crew was attentive and kind.
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
Everything was good, flight was smooth and on time Like service
The flight was very bad, the food and the staff was very rude. My last time with them
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
The seats were not very comfortable and very close together.
I canceled the flight but not wizz nor kayak replied to my messages. Worst experience from both
Two of our boarding details were missing and they wanted to charge us 84 pounds for that, although it was totally their fault
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
The plane was 5 1/2 hours late. Scheduled for 19.50 take off - Actual take off 01.30am
The flight was delayed again. I had a bad experience with Wizz Air, and I don't want to travel with them again.
Wizz is the worst airline in the world, The firm behavior is similar to the Italian mafia, For booking, check in at the desk and not on line that charge 48euro each, the truly that was included in the confirmation is only half way the continuous flight after the connection is not included although ordered together as on flight with one stop,(no direct flight), they asked for another 58euro each, unbelievable behavior of the staff, actually you feel threatened by them, as I said Italian mafia. Last time ever in my life. Keep out of this airline and enjoy your vacation.
Was denied to enter the previous plane so couldnt make it to this one
My fligh was suddenly canceled and no ine approached me The web response was the only one and it was poor and not satisfactory Wizz did not take care for moving me and my family to another flight instead and simply gave us back the flight credits which i cant do nothing with !!
The crew was not very friendly or did not seem like very approachable. The plane was quite dirty and it didn’t sound too good when landing.
Flying business class but the experience is of economy class
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
It was very good, good food good stuff, The toilets were a little stinky.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.
Regular 3 across coach seats in “business” just empty middle seat
The boarding was a mess; I'm unclear why they can't organize it by boarding number.
Seating 4 hours without the possibility to recline the chair was very bad
Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!
Never boarded the flight, Chatdeal didn't confirm my last flight to SEA fron FRA, resulting in me boarding a different flight to EWR which got delayed and caused me to miss the flight to SEA
