My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!
The seat was paid for but given for some different person .
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.
The flight was very bad, the food and the staff was very rude. My last time with them
The crew members; the service, the food, everything was good. The check in process was terrible because I couldn't choose my seat. It made my waiting too long at the airport in Tel Aviv and at the end U've got the middle seat even though it was promised to me to give me the aisle seat. Each company gives the option to choose free seats during check in. I didn't have this option
The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.
I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.
The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
We were 3 people together and they seated us apart. My wife and I were both in middle seats which were very tight
Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
The counter person at the gate was rude and demeaning, to the point that I wouldn't fly this airline again.
Crew was great. Seats are cramped and uncomfortable and I’m a small person.
Awful. Delay after delay. And then again on the tarmac.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Better seating for sure. The seats were so close together for such long flights.
I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.
Rude and condescending crew, below average food, passengers treated as toddlers.
Good could be better. Crew is good but not great. Not much snack options for kids. Bathrooms were not cleaned on time
The crew were really bad mannered! And spoiled all my mood throughout the flight!
Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
On this flight...fine. The one from India to Abu Dahbi, awful.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
I didn’t have a flight because it was a fraud and you allow it. Illl never use Kayak again!!!
Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.
Nothing was good. Everything needs to improve. Everything was abysmal. Needs lots of improvement. The check-in and baggage drop at the New Delhi airport was manned by disrespectful people, horrible experience. We will never travel by Etihad ever again.
Overall flight was fine as was price. FCO leaves a lot to be desired. Not enough agents to check people in quickly, confusing security location and extremely, ridiculously long lines to get through multiple security checks. It was the least to say it was a hot sticky nightmare. Dulles is not better although arrival was fine, traffic to the arrival area was a nightmare where I finally gave up, parked the rental and met my wife with the luggage in the parking lot. I will avoid Dulles in the future.
Crew was very good and accommodating. Maybe fruit could be added for a snack.
Crew was very friendly and accommodating. Main enter was good but snack could be better. Perhaps adding fruit would be an excellent option.
The cleanliness of the Business class continues to disappoint. There was food on the floor when I boarded.
Boarding to the plan was smooth. The plan itself was fine but the entertainment system work only on some seats (in our 3-seats row area only one seat had a working system). Landing not on a shoulder is very uncomfortable (departing the plan and travel in buses like it used to be 35 years ago)
The seats needs to be spruced up , for a long flight very uncomfortable , cushions are worn out but everything else is very good , crew is great.
Flight bumpy and aircraft old with tape over seats , it seems there is a lack of maintenance, air pipe blow off in the middle of the flight, flight attendant seemed not to be worried about it. Food got very bad over time , not only for the quality but for the quantity . Seats are very uncomfortable , entertainment not working properly.
ITA cancelled my flight and I was not able to make it to my connection flight. I had no choice but to book a totally different ticket, different airline and pay for a flight that I can't afford. ITA keeps saying I will get full refund, but I can't believe it.
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
