Bad. Bags are missing, there was no wheel chair assistance provided
Bad. Bags are missing, there was no wheel chair assistance provided
Since I did not get an opportunity to review the trip from Los Angeles to Barcelona with British Airways operated by Iberia, I will add comments here. That experience was not good. Iberia placed me on a plane/airline called LEVEL - it was a bad experience and I will not be travelling with a company I do not know about. The difference in service and comfort from British Airways to Iberia/LEVEL was like night and day. I was very disappointed...I paid a lot of money for the tickets to be so uncomfortable while flying for hours over the ocean. The experience with British Airways was excellent, what I was expecting it to be for a trip of this length...I think being partner with airlines that provide poor service could affect the British Airways' image...
Food could have been better. It was much better on the LHR to SFO leg than on the return leg.
The flight was delayed for several hours. After many hours of waiting, they said it was delayed until the next day. This is completely understandable, as the staff had to wait on Boeing to approve the plane. However, the staff said hotel and meal vouchers would be issued via email (they never were). An hour after leaving the airport, our flight was cancelled.
Staff very good as was flight. Bad experience getting through passport control at Budapest airport. Very crowded, long wait and told to get in the wrong queue
Crew was not friendly. No complimentary drink or food. Unable to pre-check in online. Line up at the airport was horrible. Three agents for a a very long line of passengers. Late departing.
Economy class has no legroom so if you have the money worth to upgrade! Food was absolutely horrible! The crew was super nice!!!!!
Flights were actually with Aer Lingus outward and American Airlines & Aer Lingus on the return journey. Outward flight with Aer Lingus was good but the return flight with them was not so good as our seats were in a poor condition (15A & 15C) and looked like they needed replacing! The American Airlines flight from Miami to JFK New York was good and the seats were very comfortable and spacious (32D & 32E)
The food could have been better, but that is secondary. I felt safe.
Very bed boarding, there was overbooked and make a lot of problems and noises