We still don't have our luggages... flight was Saturday Jan 3rd and today is Wed 7th...even after fling the delayed/missing baggage report on saturday night and contacting SWISS (which is not answering) we still dont have our luggages...
The flight did not take place because the flight was canceled and I still have not received a refund for the flight.
The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
Clean, efficient and quick response time when we missed our connecting flight.
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
Checked me out of my connecting flight despite having enough time to transfer, had to check in again at the gate. Then they lost my luggage.
Thank you for waiting for us after our first flight was delayed
Our connecting flight to the US only had around a 25 minute layover! And our flight from Seville to Zürich was delayed! Had our flight from Zürich to Washington DC not been delayed we would have missed our flight to the US. We didn’t even know it was delayed until sprinting from the A terminal to the E terminal. Our flight from Seville landed in Seville 10 minutes after our the door was supposed to close for our flight from Zürich to the US. Not cool! Several other Swiss air passengers were in the same position as us, which I could tell bc we were all running for our lives in your airport. We booked a flight from Seville to Washington DC and the time between connecting flights was not enough and that’s not an acceptable position to put a traveler in. Especially one who spent over $1000 on their tickets.
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
They blocked me from checking in online and they charged me lots of money
Everything was good with Tap Air Portugal. It was Logan Airport that was a problem. The fuel system was down and delayed my 10:40 boarding. I wasn't able to board my flight until 2:00 am...after that my flights were great.
Seats had no charging ports. Our plane was rerouted to Boston and we were landed on the tarmac with no food or water for 3 hours (illegal). We then waited in the airport for 3 hours while staff had no information regarding where our bags were or when we were going to get them.
Very poor communications during flight. Our flight was diverted with no communication. We waited for hours in the terminal for word on how we would get to Newark No chargers on the plane Won’t be flying them again
This is a terrible airline. Never again. We got diverted for weather and are sitting on the tarmac now for hours. No updates. No water. No food. This is insane.
Not have my bag forced to be checked when I had a carry on included on my ticket. Staff was very rude to me for asking why they were doing this. I was told there was no more room for carry ons but there was plenty of space in the overhead compartments
There were no delays. I almost lost my connection because of the new EES system
Did not enjoy the meal provided. The aircraft was dirty. For instance, the screen seemed to have been cleaned with a dirty rag. Disgusting.
Boarding went fast. Lisbon's gates are too small for the flights they serve.
Great pilot, textbook landing in madeira. Everything else, from booking to checkin, plane quality, seat amenities, crew engagement, and overall experience were significantly below standard. I WOULD NOT FLY TAP IF THERE IS ANY OTHER OPTION.
Very crowded seats. No place for legs. WiFi on board to watch movies was great.
The flight was fine, but if the water were spontanously offered, it would be more client-oriented. We know that it is a low cost flight, but nevertheless...
The flight was delayed for 1 hour. There's no space for my legs.
The flight was OK, but I don't understand their luggage policy. They allow a trolley per passenger but don't allow personal belonging bag although it is stored beneath the chair in front of you. It doesn't cause any trouble, it doesn't interrupt. Why do they care about it?
the seat was awful, flight went up and down all the time like crazy
Good flight. Easy to board except for other pax that think they own the aeroplane.
We tried to eat something and there were sold out. It is a long flight in dinner time and we could not eat (while in their advertisement they claim to have many things). A shame.
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Puddle-hopper. Quick-ish flight. Don’t expect to have much/any in-flight entertainment (movies/TV, etc).
Flight cancelled, lost a day of travel where we were trying to meet friends we couldn't meet. Iberia website is very difficult to navigate and has lots of dead links. If you do not speak Spanish it is even harder. Tried communicating on their WhatsApp and that was also close to impossible. We were told we'd be compensated 150EU's for this cancelled flight but there is no avenue towards rectifying this issue. I've had to take it up with my credit card to contest the charges and not pay for a flight that didn't happen but doubt I will ever be reimbursed for my two Ubers to the airport where we never even departed or the 150EU's we were told we would receive. I would never fly Iberia again. Clown show.
Flight delayed Service could be better Iberia staff are not really friendly
Its a bus taking you on and off the plane so if you have big luggage … more muscles needed
Terrible. Boarding was a mess. We were assigned middle seats and separate just to induce us to pay for better seats. Cabin luggage was checked in while space remained on the overboard lockers. I think they don't really care about the customer.
Outstanding. plane was a bit dated but safe and clean
The trays weren’t wiped. They still had food from last passengers
Food was low quality as well as quantity; I ordered vegetarian. We waited 35 MINUTES for the first bag to arrive after landing.
Flight was delayed by well over an hour. Communication was terrible.
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
It was very good, good food good stuff, The toilets were a little stinky.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.
Regular 3 across coach seats in “business” just empty middle seat
The boarding was a mess; I'm unclear why they can't organize it by boarding number.
Seating 4 hours without the possibility to recline the chair was very bad
Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!
Never boarded the flight, Chatdeal didn't confirm my last flight to SEA fron FRA, resulting in me boarding a different flight to EWR which got delayed and caused me to miss the flight to SEA
food is v poor. by check in the staff not v friendly
