Pros: "The service was great, crew was sweet and accommodating, food was good"
Cons: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Pros: "Cost of seat."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
Pros: "Great service"
Cons: "No room"
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Cons: "Nothing beat"
Pros: "Will never use kayak again"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Pros: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Cons: "No air in cabin"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "שום דבר"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Pros: "friendly crew and superior service"
Pros: "Add good airline to Atlanta to eu"
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Smooth flight"
Cons: "flight canceled , i flew diff, airlines"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Pros: "Everything was perfect during the flight."
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Pros: "Movies crew"
Cons: "All was good"
Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
Dreamliner was comfortable and entertainment system good
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "The friendliness of the crew"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Crew was awesome"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Cons: "Flight departed 35 minutes late"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "They have mabaged to lost my luggage"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "...The transfer at JFK was terrible"
There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.
I am still trying to recuperate my money. I giked claim with Kayak and the insurance company. The flight never happened. It was canceled and I never received the email for cancelation. We ended up buying 4 new tickets for my entire family to come back to the States. Horrible experience. Oh and Kayak is horrible on resolving the claim. I am still waiting for a call back. I will NEVER use them again. Lesson learned.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
Cons: "The suitcase did not zrrive"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "Toilets were REALLY dirty"
Cons: "Being put in standby after we booked 3 months in advance and loosing our luggage"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Cons: "Delays an chaos"
Cons: "No free food or drink was offered."
Cons: "The seat very tight"
Pros: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Pros: "Almost nothing!"
Cons: "Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!"
Cons: "No WiFi on a 10 hour flight!"
Cons: "Krew. Comfort srat . Space."
Pros: "I got to my destination on time/no mishaps. Kudos to the flying crew for a job well done."
Cons: "Too longer walk to connecting flight under time crunch. No entertainment . No much room,all squashed together. No snack (free/as part of ticket) on second flight."
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Cons: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Cons: "In LAX the boarding was unorganized and confusing to board a bus to be transported to the plane."
Pros: "Seats were too crowded. No leg room."
Cons: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
Pros: "Nice plane an movies"
Cons: "The lost my luggage"
Pros: "Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!"
Pros: "Nice people. New air plane Good movie Excellent service"
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Pros: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Cons: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Pros: "Flight on time"
Cons: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Cons: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Cons: "No food and no water"
Cons: "Food Bording Confort"
Cons: "poor WIFI service - would be nice to offer this for FREE."
Pros: "On time, good food, good entertainment, friendly flight attendants!!!"
Cons: "There was nothing I didn't like"
Pros: "Quick flight and crew was nice."
Cons: "Connecting flight still had security checked that almost made us late and the airline boarded fhe plane early since the flight was not full. Food was not served and entertainment was not available."
Pros: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Pros: "Security lines were failrly fast, the flight left and arrived on time and the service in the plane was good great job"
Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
Pros: "I was going to SpIn for several weeks what could be wrong"
Pros: "Great crew and seat"
Cons: "Could have offered more included meals and drinks"
Cons: "Food options and number of times meals are served could be improved."
Cons: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
Pros: "It was ok no more then that"
Cons: "Make sure the stuff or more Patience and understanding"
Pros: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Cons: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Cons: "The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5."
Pros: "The plane was new and very comfortable"
Cons: "Free snack"
Pros: "Crew was very accommodating and sensitive to the fact that I was traveling pregnant and with a small child; more than other airlines I’ve been on recently."
Cons: "There was a slight delay in takeoff and it seemed like very strict policies about baggage allowance on board."
Cons: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
Pros: "Great airline"
Cons: "More choice of food"
Pros: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Pros: "The flight went out in time, and the suitcases arrived quickly"
Cons: "The plane was very crowded"
Cons: "My United flight was five hours delayed and I was going to miss my Air Europa flight. I called to see if I could switch flights but that was absolutely not an option and I had to buy a new one way ticket. I would’ve paid the difference, if there was one, but that wasn’t an option."
Pros: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Cons: "Not many toilets serving the back of the plane."
Cons: "Air Europa is the worst company in the world."
Cons: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Pros: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item. Fast easy."
Pros: "Good seating space."
Cons: "Food & drinks are expensive, but we brought our own."
Pros: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Cons: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
Cons: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
Pros: "The crew was helpful. The protracted headrests were nice for sleeping."
Cons: "The planes were pretty antiquated and the seats were hard and uncomfortable. They were no oxygen ports which was troublesome for long 8 hour flights. Lack of fresh air! Only 10kg weight limit for carry on luggage."
Pros: "Modern airplane with proper space between seats"
Cons: "Too many babies that were crying all flight"
Pros: "Great flight on business class"
Pros: "Good entertainment and comfort seats"
Pros: "Great plane"
Cons: "Slow baggage delivery in Barajas"
Pros: "The view"
Cons: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
Pros: "The prive was ok"
Cons: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Pros: "Crew inside"
Cons: "Airport gate unprepared for wheel chairs and strollers. No elevator in gate area."
Pros: "Was delayed getting into a gate once we arrived but other than that, overall a good flight."
Pros: "Nice aircraft, nice crew"
Cons: "Had trouble confirming flight on their mobile app, then suddenly it worked. At airport kiosk, for printed ticket, was only in Spanish German and French. Muddled through that and got printout. Then to find out onboard they would even charge for water?"
Cons: "There wasn't any entertainment. But this was a short flight, so was expected."
Pros: "I like in general"
Cons: "For the next time I need more space for my chair, because my legs suffer for this."
Pros: "787 is a nice, modern plane"
Cons: "Crew was kind of rude. Late dinner service, on a overnight transatlantic lasting only 7.5 hrs one cannot wait More than two hours to get dinner and be able to catch some sleep. Noisy breakfast service, it did not matter if people tried to keep sleeping. The in-flight entertainment program was not tested and needed to be rebooted well into the first hour of flight. Poor preparation and not very kind crew."
Pros: "Well maintained aircraft"
Cons: "Crowded seats"
Cons: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
Cons: "Damaged my bag on departure Waited 2 hours for my checked in bag to come out on arrival"
Cons: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."
Pros: "The food was good, service was great, flight was on time, and the staff was very helpful."
Cons: "- you need to pay for everething !!!!"
Pros: "The movies I watched"
Cons: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."
Pros: "The staff was friendly, but that´s about all."
Cons: "NO way to fly overseas. I am a 5´0 ft petite woman and I barely had enough room to in my seat, let alone trying to sleep. The window seat was in economy so I did not expect much but I did not expect to have the person in front me in my lap when they put their chair back. The movie player also did not work: sound going in andout, turning off, pausing- it was irritating."
Cons: "Impossible to confirm flight online. Seat assignments split us up, including our children When we were finally able to be seated together it was 3 in last row an one in 2nd to last where attendants kept bumping into seats, making noise etc. 9 year old son's monitor didn't work after we bought headset. Took many hours and multiple requests for assistance and refund. Crew left 9 year old son off of flight manifest resulting in his detainment by homeland security st JFK."
Cons: "Was delayed and bathroom not clean"
Pros: "It esa great"
Cons: "Yes i like so much"
Pros: "Crew service"
Cons: "seat space, entertaiment, lavatory, food, delay to boarding"